I will never deal with Enterprise ever again after the shit show today. First of all, this branch…read morestraight up smells like pee and the line was crazy long with only two people working. So after a car accident is a harrowing time enough and Enterprise did not make it easier at all. I lost my wallet and was issued a temporary drivers license card from penndot until my actual one came in. Well this, coupled with my passport, wasn't good enough for Enterprise. It's good enough if I get pulled over, it's good enough to get on a plane, it's good enough to rent a car from literally everywhere else, but not good enough for Enterprise! I could understand if I didn't have a passport or any other photo ID on me that matched the card, but I did. So what's the problem. So after waiting in line for a half hour I was told I could not rent a car, super frustrating. And they really had no good reason other than "that's our policy." Well your policy blows and doesn't make any sense. I even called Enterprise corporate who were equally unhelpful. They said basically that each branch makes up their own rules and I'd have to call each individual branch to find out who would accept my (legit, government issued) documentation. Come to find out, a few months prior my sister wasn't allowed to rent a car from them because the address on her license didn't match that on her paperwork, as she had just moved. Who cares??? Enterprise says they have the best customer service but they made a bad situation worse. Thankfully they aren't the only game in town and plenty of other rental car agencies were willing to accept my (legit, government issued) documentation.

Very nice people and great customer service. I had the car for a month and their service was…read moresuperior. Very helpful and found the perfect car for me.

We needed a rental through insurance. Process was smooth and convenient. Ashya was great, they "got…read moreyou". Ashya was accommodating and went out of their way to meet all my needs, even stayed late for me one night. Their customer service made the process less stressful during a stressful time. They had a nice variety for selections. We needed to change cars for a bigger car for our trip and Ashya made it so easy. Highly recommend.

Rented a car from this location through my insurance after mine was totaled. I was nervous about…read morethe whole process but Mike was great and made the whole experience super easy. Return process was easy too. I'm only docking a star because I was not a fan of all the very persistent calls/texts/emails that came from Enterprise Sales trying to get in touch with me about buying a car from them (since they knew mine was totaled). I don't think I ever expressed interest to them in buying a car from Enterprise and all the calls and texts while I was literally at work were off-putting and unwelcome. Even after I informed them I already had plans to purchase a car elsewhere, I was continuing to hear from them.

Went to go pick up car on booking, first started asking for utility bills and paystubs. Never have…read moreI ever heard of that, also I book a mid size or similar and they offered me a Kia soul which was least of my options. With that being said I would not book here unless they have cars available. The representative that helped me was Kyle. Sixt.com is the way to go

Got denied from renting a car with my international driver's license as they needed a passport as…read morewell. I had numerous forms to confirm my identity including credit card, debt card, NY ID and a photo of my passport and green card. I have lived in the U.S for 6 years and rented cars over 30+ times and this is the first time I have been denied. So I double check the PA state law, passport is not required for car rentals. Enterprise policy is not compulsory and only is require only up the discretion of the employee. https://www.enterprise.com/en/help/faqs/drivers-license-requirements-us-canada.html I am extremely diligent but I traveled out of my home in NY during Covid and did not carry my passport. There is 2 reasons: 1. Staff didn't know the company policy, and if they were unsure why did they enforce it so strictly 2. Discrimination even though I provided all the information necessary Only feedback is that this branch needs to train their stuff better. I had numerous appointments I had to cancel due to this branch's negligence.

This was a terrible experience. after being rebooted to their corporate offices instead of a local…read moreoffice I finally talked to this glenside office. They said I was too far to pick me up (3.6 miles) so they said they would transfer me to someone else who was closer (3.9 miles). When that didn't happen I called the other place myself (Flourtown) and they didn't have any economy cars so I called back to glenside and was hung up on and the next time I called they said they didn't have any economy cars. I was rear-ended and that's all the insurance will pay for they didn't care they wanted me to pay more. So I just did without a car I don't need one to go through the hassle of this horrible company.

Get your car here -- right near the Glenside Train station (I think). I rented a car through…read moreTravelocity, to pick up the Tuesday before Pope-a-Palooza in Philadelphia. I got a great rate -- $149 plus tax for the week for a compact. I'd chosen this Hertz in Glenside because I figured there wouldn't be any pope-related traffic. It turned out I wouldn't be able to pick it up then, so I called (national) Hertz to change the pick up time. They told me that if I waited the day and a half I needed to pick it up they could not honor the rate I had and that the base rate would be $250 plus tax. I told them I'd happily pay over the phone but I couldn't get there and didn't need it. I called the local place, and the manager, Bobby Hernandez, could not have been more helpful. He said he absolutely could honor the rate, and he did. He rented me a powder blue VW bug, which I loved and which was great to drive -- the last two times I've rented from Hertz they've given me really junky cars in the compact category, which they advertise as "Ford Focus or similar." I was about to ditch Hertz, and now I have a new rental place. Thanks1

Horrible experience. They are getting 1 star because I can't give them zero stars. I was lied to…read moreand deceived into purchasing Enterprise's insurance for the rental when my own insurance already covered the rental car. I don't get into a lot of accidents and have t been in one in years so I wasn't aware of that. My car was in the shop for 14 days so their insurance cost me just about $500 which negates any benefit from having my own insurance cover the rental car with a $500 deductible. The female rep told me that if I didn't purchase their insurance, if any happened to the rental car I'd have to pay for it on my own out of pocket. Those are the words she used. I complained to customer service who got me in contact with a supervisor. As I explained what happened I could tell five minutes into the call that based on his attitude and demeanor on the phone that he wasn't interested in my complaint and had already decided to dismiss it. A day or two later he calls me back with some BS excuse as to why his agent didn't do anything wrong. I WILL NEVER DO BUSINESS WITH AN ENTERPRISE AGAIN. And I will bad mouth them to anyone who will listen. Consumers must warn and protect each other from predatory businesses like this!!! Do not use Enterprise and especially not this location.

NORA was really wonderful when I needed to pickup a rental due to a fender-bender. She was patient…read morewhile I argued with the insurance company that I needed an upgrade to a vehicle that I was comfortable in. She was attentive & considerate while giving me the time & space needed to get the approval authorization, Keep in mind - this is a small satellite location. Plan ahead, and give the staff some consideration as they juggle multiple responsibilities.

Great service and they delivered me a nice clean car! I would recommend Hertz on Frankford every…read moretime. They are without fail, the nicest people.

Definitely not a good experience at this location. I had reserved a car in 1700 Benjamin pkwy and…read morewhen I get there they didnt have any cars. Which it is when my frustration started. I called Hertz and the representative said at this location they had cars for me to rent, which was a $20 uber ride. I wasnt happy about that. Getting there, the women representative told me that all the cars were reserved for insurance rentals and she would have to allocated me to a different car, because I wasnt expected there. Basically she saw my desperation on renting a car, gave me the worst car possible, dirty, AC wasnt working, smelly and it seems like the car hasnt had an inspection in a while. Not only that, she charged me $30 more because it has a higher level car, and the reservation was for a sedan mid size like malibu and she gave me a nissan rogue. Anyway, both experieces at Hertz were awful and I am never renting with them again.