Great service! Reliable car!…read more Easy registration at pick up. Our service agent, Taylan, was very efficient and helpful. Instructions were very clear and concise... probably one of the fastest check outs! Upon return, we had zero problems ... again, our agent Ben was very fast in inspecting the car and getting us on our way to our flight. Thanks a bunch! Would we rent from them again? Yes!

HORRIBLE! We had some scratches on our car while parked at a local mall in Munich. Drove to the…read moreclosest Enterprise location in town and reported it. We asked if we needed to file a police report. The manager told us no since it happened on private property. Made us pay our $850 deductible and assured us we'd get the money back from our credit card insurance. Dropped the car off 5 days later at the MUC airport, their folks reported no damage on the car (that's how light the scratches were). 6 weeks later they send us a bill for another $1,600, stating that the total repair was quoted by the local TUV office and we had to pay since we filed no police report.... That went back and forth for almost a year with me insisting on what their manager had told me at their office when they collected the co-pay. They even stated they talked to the manager in question and she said she would never say that! Unfortunately, my credit card company would not reimburse us unless we good a clean bill from Enterprise. I figured loosing $850 was cheaper than paying another $1,600. Needless to say, we will never use Enterprise again.

We made an online reservation ahead of time and checked into the electronic kiosk in person before…read moretalking to a team member. Sandy spoke English and explained everything without being pushy. We used the car rental insurance that comes with our credit card. To pick up the car, you have to walk across to the garage, go up an elector, pick up the key by scanning the receipt QR code at the lockers, and then find the car. It would probably be a little confusing for some but easy enough for most. The car was super clean and worked perfectly for our trip! FYI, to pass into other countries, one must buy a vignette sticker at any gas station. Returning it was a breeze as well. Overall, a great experience-- would definitely boom with Sixt again in the future!

It's billed as the candy store of cars. We reserved and checked in for our car. They baited and…read moreswitched the vehicle we reserved which was a bummer. The liason that was chatting up the waiting customers was asking about our plans and we shared we wanted to see the Christmas markets. She said our plans were boring and lame. She played with her hair and gave an unprofessional vibe. The vehicle was a Volvo instead of a BMW which was a downgrade and not at all the experience we paid for. Even with a reservation, we waited 35 minutes in line. It was very disappointing.

Furchtbare Erfahrung..ein Armutszeugnis für Hertz! Dort arbeitet eine Junge Dame, die keineswegs…read morekritikfähig ist. Ich hatte die Dame gefragt warum man das Büro nicht telefonisch kontaktieren konnte. Sie sagte das sei nicht ihre Aufgabe ans Telefon zu gehen und das ich keine Ahnung habe. Kundenservice ist ein Fremdwort für sie und meiner Meinung nach hat sie nichts im Kundenservice verloren. Auf meine Aussage, dass sie doch wert auf Kundenservice legen solle, hat sie die Polizei gerufen?! Angeblich habe Sie das Recht meiner Begleitung den Schlüssel abzunehmen, welches die Polizei verneint hat. Sie hat sich hineingesteigert und im Prinzip sich bloß gestellt. Ich bin Sprachlos..

Careful, be aware of extra hidden costs, please make sure the total amount on the reservation is in…read moreline with the contract they present to you. These guys are having fun charging you super cover for 47 Euro a day, GPS for 30 Euro a day service fee for 47 Euro a day. Do not sign unless you have asked for every position. i was surprised to pay double of the rental fee only for extra charges. they press you to sign here, here and here, be aware, wherever they ask you to sign ask before signing, as any claim later is useless. customer service hotline sticks to contract, manager on site is hiding in the back office, i was asked to wait one hour where the manager arrived after 5 minutes, and i could not speak to her only to worker, who defends his colleague of the morning shift. not honest, and you will not be the first one to get scammed who had suffered of this. shame on this station. Do not rely on what they tell you, only on what is written in the contract. Never Hertz again, one customer less yeah!

Frightening experience at Europcar Munich Airport branch…read more Despite pre-paid booking there was no car available. Staff was rude and threatened us with physical violence. Truly terrifying experience. Never again!

We picked up a Audi Q5. It had the minimum oil level and was not cleaned what so ever. From dirt…read morearound the car to half eaten pretzels, toothpicks and used tissues in the cup holders.

Do not rent here! Unfortunately, this place is a shady business…read more I rented a mid sized car and prepaid the 160€ online on the main Avis.com homepage. Everything was fine when I picked the car up. The car itself worked fine for my 7 days. The disaster began when I brought it back. I brought the car back on the morning before my flight back to the US. The Avis employee looked at it, it had a full tank, and he said that everything was ok, so I went my way. During my layover in Paris, I got a call from Avis saying there is a small scratch on the windscreen and they asked me to come back. I told them that's ridiculous, I was out of the country and the car was already inspected when I brought it back. Guy hung up on me. Back in the US, Avis did not refund me the 200€ safety deposit. In addition, my credit card was charged an additional 700€ for no reason. The main Avis customer service was no help: THIS AVIS LOCATION IN UNTERSCHLEISSHEIM IS NOT AN OFFICIAL AVIS LOCATION. I had to call the small office myself but the guys there weren't helpful because they don't do the billing. At the end, I had to activate the American Express fraud department to get my money back. Thankfully, I also had American Express rental car insurance. Do not rent here!

From the owner: Roadsurfer.com - Deine VW Camper Vermietung…read more Die Online-Vermietung für coole Campervans mit Lifestyle! Individuell. Kultig. Modern. Günstige Campingbusse für Family & Friends.