Great service! Reliable car!…read more Easy registration at pick up. Our service agent, Taylan, was very efficient and helpful. Instructions were very clear and concise... probably one of the fastest check outs! Upon return, we had zero problems ... again, our agent Ben was very fast in inspecting the car and getting us on our way to our flight. Thanks a bunch! Would we rent from them again? Yes!

My experience with Enterprise was absolutely amazing from start to finish. The entire rental…read moreprocess was smooth, professional, and a hassle free. The BMW X5 Series was fantastic, comfortable, powerful, and a pleasure to drive. It's a shame there was no G-Wagens available. The vehicle was clean, well-maintained, and felt like a premium experience throughout the trip. I really appreciated the excellent service and attention to detail from the Enterprise team in Munich International Airport. English wasn't a problem amongst their staff and we communicated perfectly and professionally unlike some entitled degenerates in the G-Wagen Community. Overall, it was a great rental experience, and I would definitely choose Enterprise again for my future luxury car rentals. Highly recommended!

We made an online reservation ahead of time and checked into the electronic kiosk in person before…read moretalking to a team member. Sandy spoke English and explained everything without being pushy. We used the car rental insurance that comes with our credit card. To pick up the car, you have to walk across to the garage, go up an elector, pick up the key by scanning the receipt QR code at the lockers, and then find the car. It would probably be a little confusing for some but easy enough for most. The car was super clean and worked perfectly for our trip! FYI, to pass into other countries, one must buy a vignette sticker at any gas station. Returning it was a breeze as well. Overall, a great experience-- would definitely boom with Sixt again in the future!

It's billed as the candy store of cars. We reserved and checked in for our car. They baited and…read moreswitched the vehicle we reserved which was a bummer. The liason that was chatting up the waiting customers was asking about our plans and we shared we wanted to see the Christmas markets. She said our plans were boring and lame. She played with her hair and gave an unprofessional vibe. The vehicle was a Volvo instead of a BMW which was a downgrade and not at all the experience we paid for. Even with a reservation, we waited 35 minutes in line. It was very disappointing.

My travel can be wildly unpredictable. As such, I was redirected from London to Munich with very…read morelittle notice, and happened to land right on the start of Oktoberfest in 2015. Finding myself in a touch of concern upon arriving late at night when all the Uber cars were gone from the airport, I decided to try my luck at the Hertz rental counter because National had already told me that all of their Munich location's vehicles were out (which was actually a mistake, but go read my review on Enterprise in München for the details there). Being a Hertz President's Circle member, I'd hoped that I could benefit from a little juice in order to get a vehicle, and I lucked out. The counter rep told me that he had a vehicle available, and we then started discussing pricing. I'd suggested using my corporate rate, which he claimed was more expensive than renting under the walkup rate he'd provided me. I shrugged, agreed to return the vehicle within 24 hours, and signed the appropriate paperwork, but did not sign or agree to any additional insurance coverage. The car that he gave me...well, I can see why it was available for rental. Yes, it was a relatively new Volvo XC90, and loaded with all the bells and whistles that a mom-mobile like that would have. It dinged at me for going over the speed limit, and had such a variety of sensors and alarms that I was surprised it didn't offer to drive me to my destination automatically out of the computer's sheer frustration with trying to reign me in. Unfortunately, it also had dents and dings on every exterior body panel (the counter rep said it had a few scratches), some gunk internally, and was dirty enough underneath that I'm sure the last renter had taken the Volvo offroad. I took copious pictures and went back to the counter to ensure that all of the damage was accounted for, because this rental was starting to feel like a bad idea. I was back at Hertz 23 hours later (10PM), and dropped off the car. The return section at MUC is shared amongst all the the car rental agencies, and I was told there was no return paperwork. Being suspicious, I took photos of the time and date in the car's dash as well as the return odometer reading. I'm quite glad I did, as I was floored when I got the bill emailed to me. So - I was charged for 2 full rental days, as well as 2 days' CDW/LDW insurance, "Super Cover", and "Diebstahlschutz". To say I was unhappy is an understatement, and I immediately rang Hertz customer service in the US, and they directed me back to Germany to speak to someone locally. After fruitlessly calling around, another local Hertz location gave me the email address to the station manager here, and I sent her a long and detailed note, including the return picture. She got back to me a day later and confirmed that the cameras had recorded my arrival time as stated and that I would get a refund on the 2nd day, but that I was still liable for all of the crammed-on insurance seeing as the rental had already been returned. I'm honestly so done and over this rental that I didn't bother pursuing the matter, but would warn each of you to actually check your receipts for any rentals at this location. So - why not 1 star? Well, they got me into a car, and I needed it for the night. It could have gone worse, but it should have gone far better.

Only car rental that was Not open when we arrived.... Long line once it did open... had to sit for…read moreover an hour to wait for the clerk to arrive... terrible experience

Frightening experience at Europcar Munich Airport branch…read more Despite pre-paid booking there was no car available. Staff was rude and threatened us with physical violence. Truly terrifying experience. Never again!

We picked up a Audi Q5. It had the minimum oil level and was not cleaned what so ever. From dirt…read morearound the car to half eaten pretzels, toothpicks and used tissues in the cup holders.

Do not rent here! Unfortunately, this place is a shady business…read more I rented a mid sized car and prepaid the 160€ online on the main Avis.com homepage. Everything was fine when I picked the car up. The car itself worked fine for my 7 days. The disaster began when I brought it back. I brought the car back on the morning before my flight back to the US. The Avis employee looked at it, it had a full tank, and he said that everything was ok, so I went my way. During my layover in Paris, I got a call from Avis saying there is a small scratch on the windscreen and they asked me to come back. I told them that's ridiculous, I was out of the country and the car was already inspected when I brought it back. Guy hung up on me. Back in the US, Avis did not refund me the 200€ safety deposit. In addition, my credit card was charged an additional 700€ for no reason. The main Avis customer service was no help: THIS AVIS LOCATION IN UNTERSCHLEISSHEIM IS NOT AN OFFICIAL AVIS LOCATION. I had to call the small office myself but the guys there weren't helpful because they don't do the billing. At the end, I had to activate the American Express fraud department to get my money back. Thankfully, I also had American Express rental car insurance. Do not rent here!

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