THIEVES. BEWARE. Fake damage charges. Fake fuel charges. They will try to find small scratches that were likely already there, or even worse something "wrong" on the bottom of the car, and then charge you $900+. AVOID. I am fighting with my credit card company, you will end up doing the same. THIEVES. read more

Two months after we rented a car with Hertz in Germany, we were surprised to receive an unauthorised charge and damage charges amounting to 374 euros for a scratch to the wheel alloy that we did not do. Hertz took out 29.75 euros from our credit card without any explanation or receipt. When we posted a comment on Facebook, they deleted it. When we messaged them on Facebook, they did not reply. Hertz Munich is now extorting us with claims that we had damaged the car and insist that we have to pay for something that we did not do! This is not the first time we have hired a car from Hertz. We have also hired Hertz cars in various countries numerous times. The car was picked up at night without any personnel accompanying us and we signed the forms at the counter before we collected the car at a multi-story carpark. Our car was also black and it was 8pm at night in a dimly lit parking lot, we had a good look at the car and did not see any visible damages. Upon returning the car, the Hertz personnel was overly aggressive and acted like a dash hound, asking my husband to move away from the vehicle as though it was a police inspection. When I came over to join my husband, he became very confrontational and barked at me asking her what I was doing over here when it was a multi-storey parking lot where multiple cars drove in every minute to return cars. He was unfriendly, sexist and discriminating of my race. He acted as if I was some some illegal immigrant. I was shocked and felt that I was treated like some prostitute just because I was of Chinese ethnicity, dresses well and wears make-up. I am still very upset about how I was being treated at that time. Suddenly, he pointed out that the alloy on the wheel had been damaged. My husband and I had to bend over and even with the flash torchlight on the wheel, we could not see what looked like a scratch until he placed his finger at the exact spot. At that point of time it didn't occur to me like it did now that he could have already known about this pre-existing issue as he had spotted the "damage" almost immediately. We had taken our own pictures at the Hertz rental return site which were in stark contrast to those that Hertz GE Damage had sent us. In the images that GE damage had sent us, there were not one but two damages and the tiny scratch to the wheel alloy looked a lot worse. They had also taken off the tire wheel to emphasise the damage. I would like to point out that the car had travelled 23,000 kilometres before us and is certainly a few years old. A car that has seen so much mileage cannot have zero pre-existing damages, especially ones that are minuscule and cannot even be seen with the naked eye (view attached pictures we took). We took some pictures during the Hertz car return inspection. If you take a closer look at the photos, you will see that the the wheel alloy damage would not be possible without the tire wheel being unaffected. We can send you the attachments if you would like. Hertz has informed us that the collection agency would be in touch with us if they do not receive the alleged charges by 19 May. This is looking very much like an alleged and fake damage case. If you were to rent a car in Munich, please take extra precautions and learn from our mistake - avoid renting with a Hertz franchise. read more

Worst car rental I've ever dealt with. I didn't want the insurance or the refueling charge, and they still through it into the contract. Even though I told them, no, while standing right there. Complete fraud! Told them I'd contact authorities and they laughed and said " go ahead, you signed the contract!" read more

Experienced the same on another office in Munich like happened to the previous writer. You can call it really fake charges. I am sure even, they didnt repair anything. I just got some pictures, but no papers from a 3rd party like repair station or insurance. Whole Hertz seem to become greedy ^^ - like to bait customers with low prices and later you get to know, that Hertz is more expensive than Sixt for example. Dont support these scammers. read more

I reserved a rental car at this location. The employee at the counter handed me the damage sheet on the car showing 10 -15 damages on the car. She wanted me to sign that I agreed that the damage was there. I asked to see the car before agreeing. She said that was unnecessary and that I should trust her. Eventually she relented and let me have the sheet, but not the keys to the car. I went to the garage where the car was parked. It was in an unlit corner, parked against the wall on 2 sides. I walked back up to the rental counter and the agent was angry that I still would not sign the damage sheet. She was busy flirting with the cleaning man, but finally let me have the key to move the car. I walked back to the car and started to exit the garage, for the purpose of parking outside rental office in the sunlight. She neglected to tell me that I needed a card to exit the garage, so I could not do this. I went back to the counter again. and asked if I could have the exit card. She flew off the handle and screamed at me. I asked her for her name and her manager's name, and she became irate. I took a picture of her, to prove who I was dealing with. She screeched at me for 20 minutes, entirely in German and threatened to call the police. I said fine. She called the police, who told her to grow up. The police said that she has the right to not rent to me, so I gave her back the keys and left. She yelled something back to me in German as I was leaving. I am betting it wasn't "Have a nice day!" If the creature in the photo is working, good luck! read more

Hertz - Car Rental Near Me - Munich, BY

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We picked up our car in Offenberg. Had to arrive by train from France to avoid multiple country pickup drop off fees. Waited an hour or so first for someone to arrive at the office (we had an appointment), then for execs to finish a meeting to confirm we could have the car at the agreed price and not 3x more (surprise charges). We did receive close to the agreed on price although the Swiss road fee was not included as promised by email before we arrived. At drop off, Hertz found a scratch that we did not make to the car and now wants to charge us 145 euros. We would never have found the scratch and missed it on the first inspection. They photos had to be magnified many times for us to see any mark on the car. I wonder if they charge everyone who rents this car for the same scratch. You can look for our Barcelona review of Hertz which is equally dismall. England was not so bad with Hertz. Avis was okay in Ireland. All 4 car rentals in 2014 were challenging, but Germany and Spain were blatantly unethical. In past trips we have rented cars in Europe and not had issues. Ok, one issue. In Rome, we recommend using a rental car company with an office at the airport. It took us 2 hours to find the company and then someone to take us to the rental car agency offsite. read more