Travelsafe Melbourne we're tasked with collecting guests and transporting them to a wedding I was…read moreinvolved in. 25 minutes after the booked arrival time they had not arrived. We called repeatedly and continued to be lied to about the driver's whereabouts while the guests waited in the wind and the rain. Eventually it got to 70 minutes after the agreed arrival with ongoing dishonesty about the driver's whereabouts, leading to a delay in the wedding and unnecessary stress to all involved. At this point we had to bite the bullet and cancel the service. Zero stars.

Would very strongly recommend against using this company. We hired them for our wedding and it was…read morea huge mistake. First problem - the coach arrived 40 minutes late to the pick up destination to collect our guests and accepted no responsibility for this whatsoever. They actually tried to claim that this was somehow my responsibility for not allowing more time! Second problem - after arriving 40 minutes late, they then insisted my guests wait for a smaller bus to arrive as they claimed the coach I booked was not suitable to travel the road to the location of the wedding. This is complete rubbish as the winery we married at had buses of the exact size attending every weekend without issue. I checked this with the venue (Longview winery) before booking. Third problem - when addressing these issues with management after commencing our wedding nearly two hours later than scheduled and missing the time we had allocated for taking photos, the indignant person I spoke with claimed that all of the problems were MY responsibility as I failed to allow enough time and that I should have known that the bus THEY booked for me, was not suitable (even though it was). So - if you don't feel confident that you have a more an intimate knowledge of the roads of Adelaide than a company who books coaches for a living OR you do not want to worry that your coach won't even make the pick up destination on time, let alone your venue, then I strongly suggest you use another company.

I thought I would let everyone know if you are needing to hire a bus service- don't look no…read morefurther. Sydney Charter Bus company was amazing. I used them for 4 transfers, and they were all perfect. I worked with Collin to confirm my services and that was super easy. Their Driver Rob picked our group up twice both times with a lot of luggage getting off a cruise and then back to the cruise port for another cruise. Rob did an amazing job and was wonderful to work with. A Hugh thank you to Rob for being so amazing!!!!! We also had a great driver when our group need to get to the Guys and Dolls show on the harbor. Our driver went out of his way to make sure that the drop off location had little walking as we had some people with mobility issues. He then picked us up at the exact location and time aggreged. Among the many cars at the pick-up time he was on time and the perfect location for our pick-up. The next time I have a group in Sydney, this is the Charter Bus company I will only use. A big thank you for taking such good care of my group. Thank you so much!!! Joann LTE Travel USA

From the owner: Charter Bus Services in Sydney with luxury coaches and deluxe minibuses.read more