Location: airport Staff: it's a hit and miss with who you…read moreget and how much they know. Had the pleasure to work with Miguel and he was beyond helpful. Friendly, helpful and fast Price: rental car average Cars are kept clean

David was super helpful, explained all the options about car choice and insurance choices without…read morebeing pushy at all. Very friendly, excellent service, and the car is good too

Great service ! Great ppl I like how they are so open to issues and are able to find a way to help…read moreyou

Avoid SIXT at Mexico City Airport - Deceptive Practices…read more Denied rental despite having all required documents because my passport and license were from different countries - a policy NOT stated anywhere in their terms. While I was arguing with staff, another customer was denied service because her passport was "less than 1 year old" - another invented requirement. They falsely claimed I requested cancellation and charged me anyway. As a status-matched customer from a competitor, I expected better. Will never use SIXT again after experiencing their unprofessional staff and arbitrary rules. Save yourself the headache and choose literally any other rental company at MEX

From the owner: Ofrecemos servicios en la renta de autos y camionetas. Estamos ubicados en el Distrito Federal…read more Tenemos una ampli variedad de opciones para la renta de autos: autos compactos, medianos y grandes, así como de lujo. En la renta de camionetas contamos con vehículos para pasajeros o de carga.

Stay away from them. They are scammers. I have booked a car via one of their agent including a one…read moreway fee and when I picked up the car they charged me again telling me that the offer they have provided to their agent was not real!!! We add to pay double!!! Go with Europcar or any other but not them.

I've rented from different rental car companies and national is probably one of the better ones…read moreoverall. From quality and age of cars to service. They also offer full coverage with zero deductible in case of a collision which gives you peace of mind. If you are a frequent renter, they also give you free upgrades. I have also rented from National in different cities within Mexico and I can say that there is consistency in the quality of the cars that are available. Certainly if they could do better in terms of customer service and speed of getting customers in and out doing the same way that National in the US gets that done. But when compared to other rental car companies In Mexico I would say that National does stand out.

Es una empresa SCAM no renten aquí por ningún motivo. Los autos ademas de ser viejos (más de 10…read moreaños) realizan prácticas indebidas. Rente un auto con seguro el cuál al estar estacionado un tercero lo chocó y se hizo responsable ante las dos aseguradoras. Tanto esta empresa como su aseguradora el día del sinistro me afirmaron que no pagaría yo nada (obvio, no tuve nada que ver) . Luego de un mes, me hicieron el cargo a la tarjeta por el depósito argumentando que se cobrarán los días que estuvo en el taller (como sea se quedaron con $16,000 MXN) de mi depósito. ¡Eviten esta empresa!

Avoid using this Gold car rental car company when I return the car it had a small scratch on the…read morefender and under front lip from bumper they had told me the smal scratch from fender had came off and the other small scratches from bumper lip since I had the car almost a month and were minor scratches I wasn't going to have to pay after 7 days I get a message that I would have to pay 7500 pesos for minor scratches never ever again renting a car from them I'll post the pictures of scratches

Do NOT go through this company. My husband made the reservations online. It took them 40 minutes to…read moreshuttle us from the airport to their office and another 40 to process the paperwork and assign us a car. I had to ask the reps if they were making the freaking car since they were taking forever. I would not rent a car from this company nor suggest it. Horrible experience!

This is scam. If it all possible don't rent a car in Mexico City. All the companies are like this…read more I got to the airport after booking with them directly on their own website and buying their insurance and they claimed they didn't have a car. But if we liked there was a van available for an extra charge. We said no and then they said they had a car for us and after making us wait an hour they said it had a flat tire and offered us the van again. We said no and shortly after they said they did have a car. Once we got to the lot, it was full of cars. They just wasted our time so they could upcharge us. It took an 1 and half hours to get our car. My family lives in Mexico City so they were there to help translate so it wasn't a language issue. They're scam artists with horrible customer service in both English and Spanish.

I rented cars under the same company's name but this is nothing in comparison to what we have in…read moreUSA. No worth it.

I have used Hertz in the United States and once in Tijuana México before this time in the CDMX…read moreAirPort. If you value your time and money, do not rent from here. The man gave terrible service, cancelled my reservation due to a change in their rental policy. He gave little to no information about my refund. No I find my self having to go through my own credit card to get a refund. As it turns out they purposely gave me very little information on purpose in hopes that I miss the deadline. I will be suing them on a matter of principle. They likely do this to everyone.

TERRIBLE EXPERIENCE WITH THIS COMPANY!!!!…read more They gave us a white Mitsubishi Mirage, which at first glance appeared to be in good condition. However, when traveling to Guerrero for my cousin's wedding, upon arrival we inspected the vehicle and discovered that the tires were extremely worn (evidence attached) and that two of them had bulges (protrusions on the sidewall) that developed during our trip to Guerrero, which represents a serious safety risk. Given this situation, we replaced one of the front tires (the one with the most obvious bulge) at a local tire shop, solely so that we could return safely to Mexico City. It should be noted that a new tire was not installed, but rather a used tire in good condition. The following day, when returning the vehicle, the company charged us $6,960 pesos for two tires, alignment, and balancing (evidence attached). This charge is completely unjustified. A new Bridgestone tire of that size and rating costs approximately $1,350 pesos, meaning $2,700 pesos for two new tires (evidence attached). In this case, the tires provided were not new; they were completely bald. Additionally: * Tire balancing does not exceed $150 pesos per tire ($300 pesos total). * Wheel alignment does not exceed $1,500 pesos. Even considering two new tires, the total cost should be around $4,500 pesos, not the $6,960 pesos we were charged for worn-out tires. On top of this, we were charged $6,336.00 pesos for four days of rental. In total, we paid $13,969.00 pesos for four days of renting a Mirage with two worn-out tires. Thank God no accident occurred on the highway, but this situation was extremely dangerous. I do not recommend this company and suggest that when renting a vehicle, you demand that the tires be in good condition. This was our first experience renting a car in Mexico, and we trusted in good faith that the company would provide a vehicle in proper condition, which clearly did not happen.

Pésima experiencia. Recomendé esta empresa a mi prima y su…read morenovio por sus buenas reseñas, aunque ahora veo que también debimos haber considerado las reseñas negativas. Les entregaron un Mitsubishi Mirage que en apariencia estaba bien, pero durante un viaje a Guerrero detectaron que las llantas estaban tan lisas que ya les habían salido dos chipotes, lo cual es extremadamente peligroso. Tuvieron que cambiar una llanta para poder regresar a CDMX de forma segura. Al devolver el auto, la empresa les cobró $6,960 pesos por dos llantas, alineación y balanceo, a pesar de que las llantas no eran nuevas. Además, pagaron $7,996 pesos por 4 días de renta. En total, $14,956 pesos por 4 días en un vehículo en malas condiciones. No recomiendo esta empresa. Revisen muy bien las llantas antes de aceptar el vehículo.

This review is for Alamo Cozumel. We recently rented a car through Expedia and then confirmed the…read morerental through Alamo's website to make sure we were getting what wanted. Our confirmation from ALAMO was for a mid-size car and included "LIMITED THIRD PARTY LIABILITY" as an "extra" however, when we arrived, we were informed that they don't HAVE mid-size vehicles...all they have are TINY Nissan March vehicles (luggage had to be piled on backseat!) Also, be aware that even though Alamo tells you that Third Party Liability is INCLUDED, when you arrive to pick up your car, they will insist that what is "included" is not enough and you MUST purchase additional TPL or they will not let you take the car! A sad scam that only seems to happen in Mexico.

I want to share my horrible experience with Alamo Rental Car MEXICO CITY AIRPORT…read more I arrived from LAX went to Alamo office to ask from my reserved car. I was told that they don't have my reserved car available I asked from any other car I was told they don't have any NONE available I couldn't believed They took my name and address and promise me they would delivered next day at my place next day by 6:00pm they didn't call they didn't showed up I call the 800 number they give me the airport office phone number nobody answered Call the 800 number again they give me the supervisor cell phone number I called no body answered voicemail box full they never call, email text Horrible experience in the end I went to another company very very satisficed with the service NEVER ever would rent a car with Alamo

Total scam and dishonest business. Avoid at all costs. Bait and switch. Post one price online and…read morethen charge a "mandatory" insurance when you show up of over $30 per day. Required even when presented with a copy of global credit card collision coverage. Rental policy terms clearly indicate you can decline the coverage if you present documentation from credit card company, but they still refused. To top it all off, the woman at the desk was completely unpleasant and just straight up rude.