I called 3 weeks ago to get quotes for house and auto insurance. I was only given one option. Then…read morewhen it came down to paying for the insurance, I was told I had to pay a $50 charge to use my credit card. There had been no mention of this ever. The person who I spoke with a couple of times today and also emailed today never mentioned a fee to use my credit card. She only said "If you are paying in full you can do either CC or bank account" (her exact words in an email). Absolutely never mentioned a $50 fee. I would not recommend MIG.

From the owner: When it comes to protecting the people and assets you value most. Our agency may be National, but…read morewe Act locally.

This place is so shady. I went to pay my insurance and the lady told me I had to get a new policy…read moreeven though I was only 2 days late. The guy was trying to help me but he apparently doesn't know what he is doing. He was going to take my payment but she wouldn't let him. I just decided that we would get insurance somewhere else. She was talking about having a yeast infection too. Who needs to listen to that crap?

10/10!! Working with Liz Kindred has been an absolute game-changer. Best rates I've been able to…read morefind for my car and renter's insurance. This office's commitment to providing dependable, down-to-Earth, personalized service is unmatched. I trust Liz completely with any coverage questions I have, knowing that she will always deliver top-notch support, no matter the situation.

Helpful. No pressure. Very patient with me. Professional and thorough. Answered all of my many…read morequestions.

I retired, started a business in Oak Ridge, and I am in the process of moving back to East…read moreTennessee from Alabama. Stephanie and her staff have provided insurance for the business, renters insurance for me during my transition, and insurance for my autos. She and her staff are incredibly responsive and will answer any question to ensure they meet your needs. They have earned my business with there responsiveness, professionalism, value, respect, and ability to relate to me as a customer and friend. I strongly urge you to give them a call. Al Hester

Stephanie Hale-Smith knows her stuff and goes out of her way to ensure (and INSURE) we get the best…read morecoverage, great advice, and prompt action on claims. 5 Stars

Tracy Willett went out of her way to try and get me every discount she could. She even went back…read moreand found where I had over payed and is currently working to get me back a refund. I have been with State Farm for about 40 years now. I have had 3 previous great agents. Unfortunately they all retired. I am currently with Mike Massaglia .Hopefully he will continue the tradition.

From the owner: TN-911354 Our mission at Mike Massaglia State Farm, is to help you articulate what is most…read moreimportant to you and then help you save and insure for what you just discovered.

Thank you to Jenny with the tow service , she was polite and professional. the tow service was so…read morequick with my Camry car. I did a great choice to get State Farm insurance. I appreciate the hard work you have done to satisfy your clients. Thank you -Josee

i'm very pleased with the Josh Hemphill State Farm office. All of the people that I have dealt with…read moreand spoken with have been courteous, knowledgeable, and extremely pleasant to deal with. I highly recommend the Josh Hemphill State Farm agency to anyone. They treat you like family.