I really like Dr Herring and have been seeing him for 5 years. However, his hygienist Karen really lives up to her name! The first time she cleaned my teeth I noticed she didn't smile or try to be pleasant at all. I chalked it up to her having a bad day. But yesterday I stormed out of the office in tears! This was one of the first times since Covid that I had ventured into a medical/dental facility. I was very nervous and needed reassurance not a hostile uncaring attitude. She insisted I remove my mask while asking me the basic health questions. I asked if she had a face shield and she grumbled yes but made no attempt to put one on. I tried diffusing her hostility with an attempt at small talk but was met w a stony silence. At one point I asked to use some hand sanitizer since I didn't see any when entering the building. Karen said "There's the sink! Soap and water!" Again I asked her to put on her face shield and she barked "I'll put it on when I start working on you!" So unprofessional esp during a pandemic! With that I tore the bib from neck and walked out. When I got home I called DrHerring and explained how rude Karen had been. He defended her saying she had been with him for 15 years. Hearing him say that convinced me that this is not a dental practice I would ever go again. Horrible! read more