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Heroic Rentals

2.0 (1 review)
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Property management

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4 years ago

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Trinity Property Management - We introduce amazing tenants to beautiful rental homes

Trinity Property Management

(2 reviews)

I would not rent from these people. I visited one of their properties on W. Lee Rd. in Taylors, SC…read moreyesterday and was surprised to find the downstairs of this house inhabited by a person, and they were there. The house smelled strongly of smoke. There was no mention of the downstairs tenant in the listing, there were roaches all over the floor, and none of the doors were locked. I called and emailed to report all of these issues to the company, And it has been over 24 hours, and no one has called me back. I don't know if the person downstairs was a squatter or an actual person that they expected someone to share this house with. There was no mention of the other tenant in the description of the property, and the full square footage was listed as livable, when clearly another person is occupying at least five or 600 ft.² As I was sitting in the driveway calling the company, the woman flew up from the basement level parking area in her car, coming very close to my bumper, so I backed out to leave. Once I was in the street and pulling forward on W Lee, she peeled out of the driveway and nearly hit me. Something is going on with this property. I would avoid this company.

I lived in a townhome under this company, I gave 30 day notice and cleaned my place. They have yet…read moreto return a message from me. If you call, all you get is a voice-mail. These people are very unprofessional. If you see their name......RUN!!!!!!

Marchant Property Management

Marchant Property Management

(14 reviews)

I rented from Marchant for three years (three different apartments) and had a great experience…read more Their customer service is very responsive and personalized. Any time I had a service request, they promptly spoke with the owner and scheduled a contractor to come to my home to review. Before I left, they also implemented an online service portal. They were also very good about move in and move out inspections and returning my deposit. Most of their leases require professional cleaning which makes it easier for both renter and property owner. I've rented a lot of apartments from owners and property managers, and I would definitely recommend Marchant.

Do you like Fees? Well Marchant Property Management has Fees for you…read more A monthly "Resident Benefit Package", only $35 a month, each and every month. That gets a nice title and every 3 months they mail you a HVAC filter, and YOU get to change out! Pet fees!!!, Pet screening FEES!! More FEES!!! They list a price, price it on the lower end to get you in the door, and then add all the up charges they can come up with to increase their profit. This fee seems to give you access to the portal, 24-hour maintenance, their web site, and a filter. I have owed investment properties that I managed and included all this in the monthly rent. (I did not up charge everything I could think of. ) When you do have a maintenance problem, then you go through the portal, send them pics, tell them the problem and wait and wait and wait for no one to contact you, and when they do follow up, you get to choose when they MAY or MAY NOT show up to fix it problem. BUTTTT when they do show up, they give you the worse customer service handyman people I have ever meet. They do NOT knock on your door and introduce themselves. They have a "why do I have to be here" attitude. I have complained time and time again about this, without any change. I will NEVER rent from them again, and I will let everyone I talk to to avoid them.

Heroic Rentals - propertymgmt - Updated October 2026

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