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    Heroic Rentals

    2.0 (1 review)
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    Services - Heroic Rentals

    Property management

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    4 years ago

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    Trinity Property Management - We introduce amazing tenants to beautiful rental homes

    Trinity Property Management

    (2 reviews)

    I would not rent from these people. I visited one of their properties on W. Lee Rd. in Taylors, SC…read moreyesterday and was surprised to find the downstairs of this house inhabited by a person, and they were there. The house smelled strongly of smoke. There was no mention of the downstairs tenant in the listing, there were roaches all over the floor, and none of the doors were locked. I called and emailed to report all of these issues to the company, And it has been over 24 hours, and no one has called me back. I don't know if the person downstairs was a squatter or an actual person that they expected someone to share this house with. There was no mention of the other tenant in the description of the property, and the full square footage was listed as livable, when clearly another person is occupying at least five or 600 ft.² As I was sitting in the driveway calling the company, the woman flew up from the basement level parking area in her car, coming very close to my bumper, so I backed out to leave. Once I was in the street and pulling forward on W Lee, she peeled out of the driveway and nearly hit me. Something is going on with this property. I would avoid this company.

    I lived in a townhome under this company, I gave 30 day notice and cleaned my place. They have yet…read moreto return a message from me. If you call, all you get is a voice-mail. These people are very unprofessional. If you see their name......RUN!!!!!!

    Marchant Property Management

    Marchant Property Management

    (10 reviews)

    Where do I begin. From charging you extra due to your credit and no matter how good it is they will…read morestill charge you a fee.... to denying any and all house work on the rental. To the fact that their photos are so outdated and does not show the true condition of the house. The fact that the front and back porch steps are literally collapsing and they refuse to fix it. To the fact that their is literally mice underneath the house and they refuse to truly fix the problem. A literal mice was sucked up in a vacume from the vents and they still haven't fixed the actual problem. To the fact that they truly think they can fine someone for talking as if we don't have free speech. I hate this company with all my heart. This company is a scam and they do not value their renters what so ever. This company should be shut down.

    Owners Beware: As a long time investor with multiple properties, I would highly recommend you steer…read moreclear of Marchant Property Management. They have high uncommon costs buried in the contract and poor PM performance. There is a lot of upfront selling with grandiose commitments (e.g. great staff, with excellent response time and high level of ownership) which were not backed up by their actual performance. Be very thorough reading the contract as there are a lot of hidden fees not discussed in the marketing materials. They also charge many upfront and additional monthly costs to the tenant, which ultimately lowers the rents you are able to get from a tenant. By the time you figure out how bad they perform and the impact of these abnormal fees, it is too late, and you are subject to extremely high termination fees (even if you sell the property). We were initially drawn to them because they seem to have a lot of their systems streamlined and automated; however this ended up being second to their incompetence as property managers. They managed a duplex for us for some months in which time they failed to deliver any of the commitments they made to us about leasing the property out and doing so in a timely manner. They started off by giving us a rental estimate that was not accurate given that we lowered the price twice and still they couldn't get it rented (Initial rental estimate was about 20% higher than what it actually rented for). They charged us $350 for pictures and videos that were no better than any iphone could take to call them professional photography was misleading. They listed photographs with cover pictures having recycling bins taking up ¼ of the photo and degraded the look of the property. When we commented on this oversight, their response was "we are professionals and know how to do this" however, unfortunately this was not the case because our unit remained empty. As we lost revenue, month after month, they nickel and dimed us for every visit and action they took. We eventually left them and hope that other owners are very wary of starting a contract with them, as the termination was costly. Their contract has fine print about terminating a contract with them even if the termination is for vacant units and tenants they inherited they will require you to pay them termination fees up to a full months rent for tenants they never placed, its borderline extortion. All in all, it was a terrible experience, one I wouldn't want any other investor or owner to endure.

    Heroic Rentals - propertymgmt - Updated May 2026

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