My contact at Glacier Companies LLC was Chuck, an old friend of our real estate agent that helped…read moreus get the house that needed a replacement roof. In fact, when we were in the offer/negotiation phase of our home buying experience, Glacier was expeditious about using their aerial software to draw up plans for an estimate on how much a new roof would cost, which allowed us to use that detailed information to significantly reduce our bid and still have our offer accepted by the buyers. This was highly appreciated, and all done at zero cost to us with no contract signed at all. We could've just taken the info and ran off to some other roofing company if we chose. We didn't, but still, this extension of goodwill was a great first step in trusting them with our roof replacement.
We did not immediately replace our roof upon purchase of the home, but rather scheduled it hastily a couple months later when all the summer rainstorms rolled in and we discovered leakage over our fireplace. I appreciated that we were not heckled during those two months to select them or move forward with the work; they trusted us to come back when we were ready to do so. Our delay did not cause any issues in terms of picking right back up from where we'd left off with them, as I contacted Chuck via text and he was responsive to scheduling a time at my convenience to come over to our property, get up on the roof, take a few more measurements and peeks under the current shingles, and inspect for potential problem areas that would need extra care.
At this time he carefully went over the contract with me, and explained the pricing for the sheeting underneath that may or may not need replacement and the cost associated with that. He answered my questions regarding payment (Glacier is fine with a personal check, which was awesome) and the timing of said payment; they did not require me to put down a down payment of any kind prior to scheduling the work and said that payment upon completion day-of was fine in the amount stipulated by the contract. In the event of cost beyond the contract amount, they were fine with us paying the remainder later on in a week or so.
Chuck also then showed me some shingle samples that he had with him in the back of his truck. I wasn't too smitten with any of them, because, well, I'm kind of a weirdo who likes a lot of color (I have arcade carpeting inside my home, fyi) and my roof wasn't gonna be an exception, and all he had with him were boring browns and greys. But he said he could drop off some additional samples the next day for us to look at, which he did. It was cool he didn't make a big deal out of it. We ended up opting for the Owen's Corning brand Evergreen Mist color (though Midnight Plum was also tempting).
Scheduling happened pretty rapidly as there was a window in the forecast. They were able to complete the work same-day. Their crane truck and pallets did kind of kill our grass in a couple spots and there was a small amount of junk left around our property afterwards, but for the most part they kept it clean, plus they did a lot of preliminary tree trimming in spots where there was overgrowth free of charge.
I contacted my insurance agent about lowering our rate (since they were Class 3 shingles) and was provided a form to send to the roofing company. Chuck was a bit slow to get it completed, but ultimately he got it back to us! Hooray!
