I do not write reviews often, but after three separate visits to this boutique, I feel compelled to share my experience regarding the consistent lack of luxury service.First Visit (Ignored): The store was chaotic and crowded. We stayed upstairs waiting for 10 minutes while 2 to 3 associates actively ignored us, never making eye contact or acknowledging our presence. We left. (We did appreciate that they are dog-friendly, as our large dog was welcomed alongside three other large dogs downstairs).Second Visit (Dismissive): We gave them another chance. We found a sweet associate downstairs and asked if she could help us upstairs. I was looking for a specific bracelet. She checked the Denver store, saw they didn't have it, and stopped searching. Rather than offering to source it from another boutique--a standard practice at neighboring luxury houses like Gucci, Louis Vuitton, or Dior--she simply told me to look online myself. I was taken aback. Furthermore, while other patrons were enjoying champagne, we were never even offered a glass of water. (I ended up buying the bracelet online, paying $35 in shipping, and paying return shipping on a second style I had to order to try on).Third Visit (The Purchase): I returned a final time to try on shoes I was interested in. The associate from my second visit immediately handed me off to someone else. Again, no drink was ever offered. I did find the shoes I wanted and purchased them in-store.Conclusion: Between the online bracelet and the in-store shoes, I spent roughly $3,000. I am well aware that other clients here spend multi-thousands, but I still felt slighted by the tier-system treatment. On this same trip, I spent $3,000 at Louis Vuitton and $1,200 at Gucci, where I was treated infinitely better. Hermès Aspen completely lacks the baseline hospitality, effort, and proactive service expected at these price points. read more
