The 2 stars are for the roofers who were subcontractors and did the job as well as they could under the circumstances. The lovely john came to see us as well strange as he told us he didnt normally do this type of visit he was in the commercial side of thing! The lies just carried on they only use their own teams lies they are suppliers to the industry and dont use middle men LIES They were offering a good deal as they didnt want their teams sitting round with no work _ LIES They told me the lathes that were delivered were the best _ either the MD stuart or the lovely John was LYING as we had to phone and phone to get it resolved then that was the fault of the supplier! Customer service is rubbish, if you ring the main office dont expect a proffional to answer the phone but a very unhelpful Hello and you know you have the right number because ? And today on our doorstep is a letter from the coucil you should have had building reg permissiom pay up or else!!!!!! So much for their membership ofCompetent roofers, NFRC and trustmark ANY competent roofer should have been able to tell us this was needed its PART OF YOUR JOB Especially as the lovely John tols us that they do lots of roofing work for our local council REALLY ? When I go to pay the money I will have to ask if this is true My advice STEER CLEAR OF THIS COMPANY UNLESS YOU WANT AN UNEXPECTED BILL read more

Picked up a leaflet about this company whilst in our local town. Rang and had a salesman call on 11th March. He quoted for soffits, fascias and guttering for the whole house (end of terrace). The quote started at £3117 then reduced to £2165! Told the salesman we would not commit as we were getting other quotes and also told him we did NOT want to get phone calls harrassing us to take up the quote. He stated quote was valid for 6 months. Thought it was overpriced but would wait till the other quotes came in. Within a week we had a call from the MD asking if we thought it was a fair price. I told him we had told the salesman we didn't want these calls. 2 weeks later yet another call from the company stating that it was thier Birthday and they were celebrating by offering a cheaper quote and could they call? Arranged for them to call and quote cheaper. Had a total of 4 phone calls and in the end told them to forget it. If you want to be harrassed and all the old salesman ploys used on you then go for this company! They seem desperate for business which is not a good sign! read more

I had a cold canvass call from this company in Feb 2012 who arranged a quote for me to recover my car port. The Quote was given by a lovely gentleman called John who measured up the job and quoted me a price of £720 and guaranteed the price was valid for 6 months. On phoning the company to arrange the Job about 8 days later i was told it's too cheap by the MD of the company i can only do it for £975 which was declined by us as we had been quoted £720. We then received a further call by the MD the following day to ask if were going ahead with the job at the £975 that he had suggested (and then said that the £720 was a promotional price on the day) we declined again. What a shame that prices are not honoured by companies when they offer a 6 month price guarantee. They also lost future business as well from us as we were going to get all of our Guttering Fascias and Soffits replaced,I had also passed on info to a friend who needed work done as well. So Mr MD either get quotes done properly and honour what was quoted but please don't mislead people. read more

I had a quote off Heritage for my fasia boards and gutters, it was our 2nd quote as we had had one off Amber. We found the salesman Lee very informative, he gave us a choice of what work we wanted, where Amber would only take all the wood off (which was not necessary as our house is only 20yrs old) Lee gave us a price for cutting out any bad wood if there were any, then covering and protecting with a tray under the tiles. We placed the order and it was completed on 4th Jan, the fitters Jason & Darren were a pleasure to have around, they did a great job and cleaned up before they left. It looks fantastic and we are over joyed, we would have no hesitation in recommending Heritage to anyone considering this type of work. read more

We used Heritage Plastics In January to do our fascias and Guttering, having been quoted by other companies between £5-£6000 for our property which is a 3 bedroom detached. Heritage came out to see us and we were pleasantly surprised, the gentleman that came to see us Stuart was very knowledgeable and advised us on all the options available to us, we chose a virtual replacement and the cost was less than half of what we had been quoted! They fitted the job in January and they did everything they said they would, cut out rotten wood, replaced with treated wood then fitted the new fascia and Guttering. We found all involved a pleasure to deal with and at a fantastic price. read more

Our roof was in a terrible condition as it hadnt been looked at in nearly 30 years! Eventually we needed to replace it so I got some quotes. To be honest they were all similar but the gentleman sent by Heritage seemed to be more helpful than the others and came up with different ideas and we just felt he was very honest . We are really pleased that we did as the new roof was fitted very quickly and it was a lot less messy than I expected. When finished they cleaned up and left the job looking great. One of our neighbours has since asked them to do their roof and they are just as happy as we are. Thankyou for a great job , done at a reasonable price . Highly recommended read more

I have recently had my soffits, fascias and guttering fitted and am over the moon! From start to finish everything went really smooth. My mother was there when the surveyor came but she said he was on time and very efficient. The fitters arrived early morning and i was amazed how quick and professional they worked. The quality of the materials is exceptional and the craftsmanship outstanding. When i look at our before and after photos it amazes me how different it is and how much of a difference it has made it! It's an absolutely fantastic job. We would definitely use your services again in the future. Thanks Emily Madsen Cannock read more

Had my flat roof which was felt replaced with fire stone rubber cover, Thrilled with the job an happy to know i wont have to worry about this job again, i previously had the work done by a local guy but it was a very shoddy job and left me upset an out of pocket, thanks to the guys at heritage i now have piece of mind that the jobs been completed and properly! I have a 25 year guarantee not much more i could ask for,very happy customer. Many thanks to all i had the pleasue of dealing with at heritage plastics. mrs butler read more

Heritage have just installed an epdm firestone rubber roof the overall job is amazing countless people in my cul -de-sac have all commented on hoe nice it looks .the sales rep Stuart was very informative about the product excellent . Cliff the fitter worked very hard from the moment he started to when he left over the two days .have had many workmen for all sorts of jobs over the years how I wished they were all like him over the moon will be using heritage in the future and will insist on cliff !! Mr r smith read more

Recently a couple of bricks had become dislodged from my chimney and broke a number of roof tiles. Heritage did a magnificent job in re-bricking and topping my chimney. They also did a wonderful job in replacing my brocken tiles. They were very professional in all aspects of their work. They left the site in a very tidy condition. Susequently, I have also employed them to tidy up the crumbling verges on my roof. Again the job was done to the very highest of standards. An excellent team read more

Dear heritage, As pre arranged your team of installers arrived on site and completed the job to a commendable high standard. Moreover, i was extremely pleased with the teams overall enthusiasm , attentiveness and caring manner presented to my wife and i throughout the whole time. I would also like to extend my gratitude to you all for the courtesy and consideration that you made available to us from start to finish, Yours sincerely Mr\s Williams read more

I recently used Heritage to re-point my chimney and I'm happy to say the service I received was great. I had a leak that needed to be fixed asap and they were able to fit me in quickly. The guys from the company were friendly, professional people. They also cleaned up after themselves which was great as I have previously used companies which have left the place looking a tip. Overall I would definitely recommend them read more

hi recently had my facia's soffits and guttering updated by heritage plastics, im am very happy with the work an would recommend them highly to anyone thinking of having similar work done. They were reasonably priced compared to other company's i had received quotes from and also friendly and polite but most important of all the work was completed to a high standard would definatly use them again in the future. read more

Over The Moon I would just like to say thankyou to Heritage Plastics they have transformed the look of my home and i am very grateful, i had 5 quotes overall Heritage were the most value for money and the are also members of the NFRC which only let trusted traders become a member, my roof and fascia and guttering look great now i have peace of mind for many years to come. read more

Dreadful company to deal with.Very poor at customer service, broken promises & missed appointments without apology. Had a flat roof installed Oct 2012, has taken til Aug 2013 to get it done properly and then only after Trading Standards and threat of Small Claims Court. Do yourself a favour, you don't need the stress and hassle of dealing with these people. read more

We used this company to completely repair our roof. They gave us a good value quote and completed the work to a more than satisfactory standard (our home is listed and has to be done to spedific standards), were never late and did exactly what they said they would. Something refreshing in the trade sector. I would highly reccomend them to anyone read more

amazing driveway heritage have installed my block paved driveway and it has totally transformed the look of my property, ive lost count on the amount of comment i have received off my neighbour as i live in a close. paul the fitter was great from start to finish many thanks james state read more

dear heritage just a few lines to thank you for your wonderful service everyone from the skip driver to the scaffolders and roof fitters were friendly curteous and helpful i have recommended you to a couple of friends hope you hear from them, again thank you mr and mrs rowland read more

dear sir, id like to say im so pleased with the workmanship and the way they carried out the instalation of my fascias and gutters. They definately look better now and was happy that the men cleared up after thereselves when the work was completed yours faithfully S white read more