We used your firm two years ago for our adoption. This morning, I called with a simple question to clarify something related to the adoption, as we've recently encountered an issue. Unfortunately, the interaction left me very disappointed.
The staff member I spoke with repeatedly stated, "Well, this is how I would do it" or "There's no way that's true," referring to a third party in Lancaster. I wasn't calling to dispute anyone--I genuinely do not know whether the information is accurate, and I also understand she would have no way of knowing exactly what the former attorney handled at the time. However, her tone felt defensive and dismissive, even though I was simply trying to have a normal, straightforward conversation.
Given that this matter involves an adoption and is important to our family, I expected a more supportive and professional response. read more