I would like to share my horrible experience at the Artistique Hair Salon. This was by far the…read moreWORST salon I have ever been to, and I want to ensure that no one else experiences the same. When I went to the salon beforehand to ask for the price of a digital perm for my daughter, the price on the chart stated that it was only $250-$300; however, when I went into the salon to get my daughter's perm, he said he would charge me $320. In addition, there was a sign-up asking for a 20-25% tip. I think that it was ridiculous and unnecessary for them to put that sign up. He argued that the price was wrong on the chart, and it was old, so he needed to change it. I argued back and said it was false advertising and questioned why he would charge that much for my 12 year old daughter. When showing him multiple example pictures of a digital perm and explaining how my daughter wanted it. When I asked him for a TRIM, he did a horrible job in cutting her hair and kept on cutting it shorter and shorter. The end result was unpleasant and unprofessional because it was so uneven. After the 4 hour long process of the perm, her hair looked nothing like all the pictures I showed him. After I left the salon and went back home, I noticed the back of her hair was straight and the curls were coming loose. Originally, my daughter's hair was already naturally wavy, yet there was no difference after the perm. Since she couldn't wash her hair for 3 days, I waited to call back after we washed her hair. However, to my surprise, the perm wasn't as wavy as I expected it to be. I called to complain about her hair, and he told me to send him pictures, after that, he told me to come back to the salon and he wanted to see for himself. When I arrived, he and all the staff continuously assured me that it looked good and said,"Omg, I don't know what you're talking about, it looks so good." Bullshit, we were arguing back and forth, and he said, "Fine, I'll wash her hair and see for myself". Additionally, I noticed that he still hasn't changed the price on the chart after noticing it the last time I came. After the wash, she sat in the chair, and he started blow-drying her hair and twirling it nonstop. After god knows how long (30+ minutes), he finally finished and said "You see, it looks good, right?", no shit, if you twirl her hair with heat, of course its going to curl. I was so mad and frustrated, arguing with him back and forth, but he still didn't think he was in the wrong, and he refused to fix my daughter's hair. So I stormed out of the salon without tipping them because this was actually bullshit. Just wanna let anyone know, if they are getting a digital perm, NEVER GO THERE, it was a waste of my time and they totally ripped you off!!! The stylist, Tim, calls himself "Art director"; that title doesn't even suit him. Very bad customer service. Never will go back there again!
If was able to rate this experience 0 stars I would
Here are some pictures I wanna share (the before and after):