My experience at this store is in dealing with the pharmacy and specifically the pharmacist, Mike…read more I was in CT visiting family and had brought a medication I had to take daily, at the same time each day. When it was 7:30pm and I went to take my medication - (the medication switched to a new one as I became closer to delivery in my pregnancy and it was an injection), I realized the new medication was labeled and boxed as a "pre-loaded syringe" but was missing the needle to subcutaneously inject.
After multiple calls to my doctor, my family realized this Walgreens location was one of the only pharmacies open late. My doctor hadn't realized a separate order was needed for the actual needles and then was with patients. It was nearing 9:15pm at this point, the pharmacy was closing at 10pm, and had multiple people in line and was working on a number of additional orders. In the midst of it all, Mike was happy to help. He reassured that he had needles in stock once the doctor called it in, walked us through the different size options, tried calling the doctor himself, and compared everything to the prior injection I'd been on. In reaching the doctor, we realized I could stay on the prior medication I'd been on for another night or two (not an easy medication to find itself), and Mike had it, and immediately prepared it for us.
Earlier in the evening, my doctor said it was probably okay to go one night without the medication, but admitted when we spoke to her at the pharmacy that actually she was nervous telling us that. Given those comments and all of this being new territory with a new medication, Mike was so calm, reassuring, competent, and helpful. While it used to be protocol to counsel a patient on a new medication, that does not happen at my local Walgreens anymore. Mike went above and beyond the call of doing this.
