Got my hair balayaged here last September. Overall, the service left a bad taste in my mouth and I would not come back again. I was surprised with the lack of transparency during, before, and after the service.
When I made an appointment over the phone I was told there was a base price but price could vary depending on hair type. At the time I had shoulder length virgin Asian hair and was told the service would most likely be around base price. During my time at the salon, my stylist didn't mention additional costs or that my hair required anything extra so I didn't think much of pricing until I was slammed with a charged that was 43% more than the base price (later told that the extra charge was for bonder mixed in the bleach and extra toner).
Since the stylist has full control of product use and hair knowledge I think it is the his/her responsibility to let the client know he/she will be using extra product or time before or during the service so the client is made aware that what is done will be additional. It is principle. I escalated this to the manager but nothing was done.
I also later learned that a colleague of mine with similar hair but twice as long and thicker was charged the same amount when she previously went to same stylist/salon.
Wouldn't recommend or come back to this establishment again. I will go the length and use my previous stylist in California who never told me she required extra product or time to balayage my hair. read more