I've been in my house for 10 years, and with Henderson. I've not had any trouble above any other company (20 years previously in another house with a different company). Only sore spot I have is with the systems themselves - when there's a trouble issue there's no way to silence the alarm system warning. Thankfully only happens once every few hours, but still... it normally takes them a day to address, so meantime, beep... beep.... Otherwise, always respond to my calls within a business day. The monitoring station always answers right away, but they can't access your system directly. read more

We have had horrible service and poor quality equipment from Henderson for several years. This includes a number of false alarm calls in the middle of the night (technical malfunctions). The latest resulted in a visit at 5am from the Ottawa Police and a subsequent $160.00 bill from them for the false alarm. We have asked several times to have the system taken out of our house and service cancelled. So far no response and terrible customer service. Instead of a Security company it is a poor excuse for a bumbling bureaucratic organization that creates insecurity and time wasting effort. David Goldfield/Mary Hickman Ottawa read more

Meh...expensive hardware that has been weakly supported. Not happy, wouldn't recommend.

My experience with Henderson Security has been beyond great. I had them install my smart home security hub and it is wonderful. The service staff was great and made sure I fully understood how to operate the system directly from my phone. I signed up for three years and have a more friendly monthly rate as a result. Knowing they are a local company with over 60 years in security made it seem like the right choice for me especially after I met them. I'd definitely refer them to anyone. read more

I wish I read the google reviews and here before signing with them, now i'm trapped in a 3 year contract. the equipment was already there, they just came to install a gsm chip with I paid for, and now if I want to cancel they want to charge for the equipment which they did not bring or install or do anything with, they try to milk you our of your money, and then that's it, no customer service, they do not get back to you about your complaints. Worst company to deal with. I strongly do not recommend them. read more

Excellent Hardware, Installation and Sales (but....and there is a HUGE but...) BUT, after you have signed the contract, service is disturbingly absent. Phone calls repeatedly go unanswered. I wish I could say it was because of an off day, but in 4 years, not a single call placed to their head office has ever been returned. This is the second time I have had the same issue with these folks. After getting nowhere fast calling either their alarm central station, the Company's main line, or the owner's line, I emailed the sales rep who seems to have gotten some kind of internal action happening. I have finally received a call from someone. (though they have done nothing beyond leaving one message on the Friday afternoon before Thanksgiving indicating they were leaving the office and would be away for a few days). Food for thought: Our alarm gives us a recurring trouble code and it takes a month to get any kind of response or acknowledgement from the Company, and only when extreme measures are taken. That's beyond bad service - that's just plain dangerous. As much as I really did like the alarm installation and the sales rep, it does cause me to pause and think that if a company whose sole existence is based on timely response can't even return a call regarding one of their systems malfunctioning, are they really going to be there if my home is broken into? I hope to be in touch with the person who my last ditch email to the sales rep had call over the next couple of days. I will update this review with the outcome of that (if any). Bottom line - getting in touch with your alarm company should be effortless - it's a personal safety issue. You are paying them to be there for you and the ones you love. I can quite honestly say I'm not sure if these guys are there for us beyond the initial sales and installation call. I hope they prove me wrong this week. I am so concerned about this, that I am considering buying out whatever is left on our 3 year commitment and switching to a company with a better track record. I would never forgive myself if something happened to a family member because of the failure of these guys to respond to alarm, or god forbid if the trouble code is indicative of a larger system issue which caused the alarm not to go off where it should have. If you are considering an alarm system, please consider the above. Whoever you go with, please make sure you know what you'll be getting BEFORE you lock in for three years. read more