Bought a new watch, but the band was too big and needed several links taken out. He charged me $25…read moreto do this in about 5-10 minutes time. Friendly guy. Real person answers the phone. Appears to be a sole proprietor at this kiosk shop. Not a chain store. You might even be able to haggle with him!

Had two watch batteries replaced for $30 a piece! A high price, but the lady was quick and…read moreefficient.

I needed someone to look at a ring that was in my late mother's jewelry box. I suspected it was…read morecostume jewelry. It looked kind of beat up, and I didn't care for its light blue stone. A woman quickly was happy to help me. She looked at it under enlargement, then with great confidence said, "It's a blue topaz with little diamonds around the side, and the ring is (some)teen carat gold." Wow. My own personal Antiques Roadshow moment! And no charge, long-distance travel or waiting in line. She offered to clean it too, free of charge. I of course accepted!

I highly, highly recommend working with Morgan from Nord for one-of-kind heirloom jewelry redesign…read more Fine jewelry and jewelry redesign were completely new territory for me. Working with Morgan, I felt an instant connection and she made me feel comfortable asking questions, sharing ideas and guiding me through the entire process. The result of my custom engagement ring is something I never could have imagined. It's hard to put into words how truly beautiful the design is. It's absolutely stunning. I love having a unique piece that tells a family story and gives an heirloom a second life. Morgan's design experience brought my vision to another level. The design is modern, yet timeless and honors the original design integrity of the ring - with some edge. It's perfect. It's exactly what I wanted, without knowing what I wanted. If you're on the fence about an heirloom redesign - I highly recommend going into Nord and asking for Morgan. The possibilities are endless and the final product you'll get is something more beautiful than you've ever imagined. Lastly, the quality and craftsmanship of the Nord jewelers is best in class. This ring's story will live on forever and be passed down for generations.

Excellent store, run by an amazing staff! Highly recommend for beautiful jewelry pieces at great…read moreprices coupled with knowledgeable, kind, relatable staff all lead by Courtney! We have been purchasing for over a decade from Courtney and she continues to beyond words exceed our exceptions each time! Todd, their talented jewelry is on-site 2 days a week and continues to do amazing work! Their hasn't been a time ( and there have been many he has customized a jewelry piece for our family) he hasn't gone above and beyond-- his work really is exceptional! Will continue to purchase items from this store for years to come which in this day and age speaks volumes! Thank you all for what you do!

The store itself is beautiful, and I can't recommend it enough. If you're looking for quality…read morejewelry and exceptional service, look no further than Rodgers and Holland. Thank you, Courtney ( My forever hand dresser) for such an awesome experience--I can't wait to visit again!

Let me be clear, this isn't about a product, it's about a member of their team. She was awful to me…read morefrom the moment I walked in the door. Thankfully (for them) I was picking up an order and not entering to shop. Because if I hadn't already paid, I would have never given them my business. She was incredibly, and unnecessarily, rude - making me feel as though I interrupted her day; all because I didn't see her waving me in the security door. It may be worth having a buzzer or some sort of audible confirmation for the customer, so they know to pull on the door handle. This may prevent a customer from hearing, "I'm standing here - pressing a button", instead of "welcome to Jared", as they enter your store.

For starters, Brian is a standup man whom I have done business with for over 10 years and this…read morereview has nothing to do with him. The rest, is about Jared and how they chose to end our relationship. I took my wife's wedding ring in to be resized on Saturday 4/29, no big deal, she was worried about leaving it, because it had never been away from her ring before, but I convinced her it would be fine (BECAUSE I HAVE BEEN DOING BUSINESS WITH JARED FOR OVER A DECADE) and they were good at what they do. I received a call on the day i was supposed to get the ring back, telling me that it was not ready and that I could have it back on Saturday May 6th. We arrived, it wasn't ready. Did some browsing. Waiting, went grocery shopping, came back. Bought a Mothers day present, stood around waiting while the lady started lying "she's just polishing it up" Then she tries to pass off A TOTALY DIFFERENT RING AS MY WIFE'S LIKE WERE IDIOTS AND RINGS DON'T REALLY HAVE A MEANING. All we wanted was it to be resized. So I collected what was left of the ring, returned what I had just purchased and we are done! I'll go find an actual jeweler to repair the damage.

This place is wonderful. I have gone here for many things and I've always been super happy with…read morethe end result. This time Maura helped me. In January I lost an earring that my husband got me for an anniversary 28 years ago. I wore them ALL the time. Maura said to give her some time, she would do her best to find a new pair. About 4 weeks went by and I received a call that my earrings were in and ready for pick up. I was so pleasantly surprised when I saw them, they are almost identical to the original ones. The staff as well as Jim, are just great people they truly care. They take a little longer with jobs but I've always been very happy. Great place, trusting, kind people

I went in to repair a chain clasp that was broken. The man who helped me was very friendly and took…read moreit in the back and bent the clasp back into functioning shape in 90 seconds and handed it back to me--no charge. I was fully expecting to pay, as other large-chain stores recommended a new clasp. I highly recommend visiting Rose Jewlers over other chain Jewelers in the area for fair pricing (have used Rose previously) and top-of-the-line service.

This store has a closing sale and I previously stopped in 4/22 to check out pricing. I came back in…read more4/24/25 with my boyfriend with the main purpose to look at engagement rings. We had a great experience to start with Steve, an associate there. He was pleasant, knowledgeable, and very funny and kind. He and I both attended WMU and majored in music so we hit it off talking about that and then the 3 of us had similar interests we talked about. He was showing the Rêvelation brand lab created rings. The one I liked best ended up being a 2 CTW 3 stone oval ring for under $1.8k which was a wonderful deal!! I tried on 6 Engagement rings, and 4 or 5 different wedding bands to match them. At this point, my boyfriend was asking multiple questions about pricing, if this location closes in Portage can we still get maintenance or service from the sister-stores, in case we don't buy it from Portage can we possibly work out similar a 30% discount or otherwise, then what is the down payment. He wanted to start the purchase process that day. The owner of the store came up and in said a rude and impatient voice that all of the rings needed to be put back and cleaned now because "we need to get ready to shut down and close". It was about 5:35-5:40PM EST and there were multiple patrons still in the store looking around. Then he told me I had tried on too many rings, I'm just trying on everything without making a decision, and everything needed to be put away. He also held out one of the last rings I had just tried on and said, "do you want this one? Is this the one you actually wanted!?" I didn't reply because I shocked and embarrassed. At this point multiple patrons were looking at us and even Steve, the associate helping us, looked very uncomfortable. I eventually said no, that's not the one I'm thinking of and the manager said, "ok, we're putting them away and you could come back tomorrow!" Steve apologized multiple times and I reassured him that I appreciated his help and took his card. The fact that such an exciting moment was ruined truly hurt my feelings. My boyfriend and I should have been celebrating and having fun; not angry and me sitting in my car outside of the shop after this incident crying. I've left a detailed message with the corporate office as well about this. I recommended the shop to my friends before but they also will not go there. My boyfriend and I had smaller items we were going to purchase that evening and we put them back also so multiple sales were lost. My boyfriend actually tried on more men's wedding rings than I did! I was also gauging his favorite choice as well to grab before the shop closed next month. We were both very courteous and kind the entire time we shopped that day. If this matters- and I believe it might have- I'm black and my boyfriend is white. If this review was only about the great service from Steve, fun we had and the beautiful, high quality pieces both my boyfriend and I tried on them I would have given this review a 5 but I just can't. I cannot recommend the Portage location to anyone anymore.

They did a wonderful job of fixing a gold necklace for us. Superb service. While they appear to be…read moresmall, they have an excellent selection.

Nice selection of gently used, reconditioned, good quality watches. Got a women's Seiko w a few…read moretiny diamonds on it for about $177.

If you have a old fashioned Howard Miller grandfather clock then this is the place to call. Very…read moreProfessional.

A real bummer. Long story short, initial experience was great. Great looking product, impressive…read morepresentation, my wife and I left looking forward to a quote (via phone) for a couple stone options. After a month and no follow up, we stopped back in. We were not in a rush but excited to get a ring ordered. The sales lady that we had previously worked with seemed happy to see us but had obviously lost our quote, name number and all, and was flustered and soon mad about the situation. In trying to remember - without letting on that she had forgotten about us- she came up with something very different than what we had talked about. Neither my wife nor I took her irritated manner personally but were a bit flabbergasted when she rolled her eyes at us and disappeared into the back room to complain about us to her manager. And she was loud. And offensive. My wife walked out by this point but I stayed to try to resolve the situation. After a few minutes, Doug (who I believe is the owner and seemed like a nice enough guy) came out and gave me an overpriced quote to apparently run me out of his store. Now I realize that customer service isn't what it used to be but this was a failure on so many levels - and such a different experience than we had been hoping for. I now hear their ads on the radio and can only say this: an ad may bring in a customer but bad service and the word of mouth that results from it can be devastating to a business. Might I be so bold as to suggest a drastic change in attitude - and employees for that matter.

Pretty much my favorite thing is cool local businesses that support other cool local businesses and…read moreartists, and that's UniQ all day. They have some beautiful glass art from locals Avolio Glassworks, as well as a really cool cross-section of items that would interest those who love jewelry and gemstones. They've got lots of very affordable gift items under $200, but also masterworks by their own and other jewelers. They have a solid collection of antique jewelry, plus lots of really modern looks. And there's something different every time I pop in (which is pretty much every time I dine at neighboring Fieldstone Grill, which is one of my favorite spots in Portage). Superior customer service as well. La!

Gilmore Jewelers is the only jeweler I trust! Kathy is the best, most honest, and experienced…read morejeweler youll ever meet!

I absolutely love Gilmore Jewelers! They have such a wide variety of jewelry... whether you want…read morefun costume jewelry or fine jewelry for special occasions you will find what you're looking for. Kathy is wonderful too! If you're not sure what you're looking for she will help you figure it out and she goes out of her way to make sure you're satisfied. They do repairs, custom creations, replace watch batteries, and offer great, friendly service. When you walk in to Gilmore Jewelers you'll feel welcome and when you walk out you'll feel like you made a new friend.