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    Helzberg Diamonds

    3.3 (19 reviews)
    Special Hours 10:00 am - 8:00 pm
    Updated a few days ago

    Services - Helzberg Diamonds

    Jewelry repair

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    This was my very first time visiting this store, as well as my very first time purchasing an engagement ring as well as wedding ring. My Fiancé (then girlfriend) had told me this was her absolute favorite Diamond store due to its history and commitment to its customers. We were greeted by a young woman by the name of Contessa, and she walked us around the store as my fiancé looked around. Obviously as a man, I just sit back and watch what she truly likes and pray it isn't that expensive, lol. But we looked at about 3-4 different rings only because my fiancé wanted a certain shaped diamond, the Pear. Contessa gladly showed us all the options they had in store, along with matching wedding bands. We talked about which ones looked best on her, and while my fiancé walked around the store with another employee, me and Contessa walked in the other direction to talk about the proposal plan. It was a simple and to the point plan, my fiancé had no idea, as I told her "we will see how life goes", to throw her off the track of thinking of the ring. Fast forward a few months from that day, I stayed in contact with Contessa, and told Contessa I am ready to purchase the ring. The problem was, this store is located 3 and a half hours from my current home location. So I had to have it sized and Contessa would send it to me via Priority mail. Now, this is where Contessa & Sonila, were the stars and saviors of what was to come and made Helzberg Diamonds the best of the best in my eyes. Contessa and Sonila informed me that my ring was ready to be shipped to me, that it would arrive on a Tuesday, 2 days prior to me and my fiancé leaving town for our own little getaway and surprise proposal to her. Well, the ring never showed that Tuesday, and I immediately contacted Contessa, to which she said in her 3 years of working there, there has never been an incident where the ring has been misplaced or possibly misplaced! She was so concerned, she took it upon herself to find that ring for me at all cost! The ring was coming to me via UPS, so she personally called and talked to every person possible to help located this ring, even updating me on that Tuesday, and Wednesday nightly after hours of her work shift! I was in shambles because I thought this was the worst possible outcome to have happened to me on a day so important to me and my fiancé. But Contessa never lost hope! She made it her mission, and by Thursday morning she had located it and had it being sent to me as fast as possible! To which it arrived to me early afternoon, and in time for me to put it away and not have my fiancé have any clue to what was going on. Then, we went on our trip, we took pictures, etc, my fiancé was an emotional wreck after she saw the ring and told her the story. And now, Contessa is her favorite human being on earth! Contessa, if you're reading this, I want to thank you again from the deepest part of my heart! You truly made this happen for me and her, and I couldn't and wouldn't have wanted it any other way! You are AMAZING!

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    2 months ago

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    4 months ago

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    5 years ago

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    10 years ago

    Service has improved a lot since my last review. I still come here for regular cleanings & inspections of my rings.

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    5 years ago

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    14 years ago

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    11 years ago

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    Review Highlights - Helzberg Diamonds

    Now, this is where Contessa & Sonila, were the stars and saviors of what was to come and made Helzberg Diamonds the best of the best in my eyes.

    Mentioned in 3 reviews

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    Brown & Co. Jewelers - Roswell - Brown & Co. Jewelers Roswell

    Brown & Co. Jewelers - Roswell

    (78 reviews)

    $$$$

    I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

    I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

    More Than Diamonds - Bent my prong and almost lost my diamond

    More Than Diamonds

    (11 reviews)

    $$

    Again.. I cannot say enough good things about this place! I'm such a wreck with my jewelry and I'm…read morefully aware of it, this is the third time I've been back to get my ring fixed and once again they have done an amazing job. And yes, I know it's the third time, it's not their fault at all, the way my ring is designed it's not as practical for daily wear but I love the look! Billy has suggested better ways to fixed it so I won't keep having to have it repaired.. and if I damage my ring a 4th time I will take his advice , but I'm stubborn and he's been fully understanding of that and has fixed my ring back like it was new every time! I had my ring re-appraised here with Keith this time as well and he was also quick and efficient! I will be a long time customer here! Thank you guys!!

    Amazing service from beginning to end, with the hopes that I'll have a reason to go back again! I…read morecouldn't get my wedding rings off for a surgery that was requesting I wear no jewelry, so I went to More Than Diamonds where Billy kindly cut my rings off and gave me some ideas of what I could do to make the bands bigger. He gave me some options and I left the rings there on a Friday afternoon and I received a message that they were ready for pick-up on Tuesday. A different fellow rang me up and he was just as friendly and professional as Billy. But WOW. My rings look stunning. Absolutely dazzling and better than the day that they were new. It wasn't a cheap fix, to size the 2 bands up but it's worth it so that I can wear them, at least until I decide if I want to re-design them into a different style sometime down the road, which they told me they do at More Than Diamonds too. I wouldn't hesitate to recommend this place to anybody to go to, far more than any of the jewelry chain stores around the mall.

    Markezza Jewelers

    Markezza Jewelers

    (3 reviews)

    Waste of money and time. I had a beautiful bracelet that I was nervous to wear bc of a snagging…read moreissue. I finally decided to spend the money for the repair so that I can wear it again. I went for a jewelry repair (I should've went to icebox) where it was purchased. However, I went to repair a bracelet, and the same day I picked it up, I had the same issue (but it seems like in more places). I was out of my jewelry for so long I wanted to trust that it was inspected and done right. Long story short. I lost the bracelet. I trusted the repair was done right. I wasted my money on the repair and will never have my bracelet back.

    ronnie claimed he was the owner of markezza jewelers when i put a cross chain on layaway as a gift…read morefor my ex-husband. i came in saturday morning, september 7, 2024 to let ronnie know that i will not be able to make anymore payments. so, i will will like a refund of my money i put on the cross chain which is $1,o20.00. so, ronnie told me they don't do refunds. i said your receipts don't say that. then he said i will need to talk with my bosses. i said wait a minute. you told me that you owned the store now you're saying you have to talk to your bosses??? he said they are not going to do any refund. then he said you can have a store credit. i said no thank you. then he told me to come back on monday, september 9, 2024. i went there today. he claims his bosses said no they are not able to do a refund. i asked ronnie for his bosses phone number and he said his bosses don't have a phone number and they don't talk to the customers. i said that is most stupidist thing i have ever heard. they should want to talk to their customers. then he shows me a business card supposedly with his name on it but he claims that the email address is to his bosses. he said i can write to them and hopefully they might can do something for me. markezza jewelers are no good they will rob you

    Helzberg Diamonds - jewelry - Updated May 2026

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