Unfortunately, I am looking for a new agency this year. I bought my Travelers Insurance…read morehome/auto/umbrella policies here since 2020, but I will not return. My homeowners premiums increased in 2025 by 40% with no explanation or concern from Atlas. In July of 2025 I received a notice letter from Travelers notifying me that my homeowners policy would renew in August 2025, but the deductible for hail/storm damage claims was increasing to $2,500.00. Presumably this was due to hail damage roof claims in my area. The next month I became aware of hail damage to my roof and filed my first ever homeowners claim. Travelers denied the claim due to "wear and tear" ignoring photographs of hail damage. Travelers has now denied my appeal of the claim even with a public adjuster and an independent report showing multiple areas of hail damage. Several other homes in my neighborhood have had recent roof replacements due to hail damage. Other companies covered those claims on roofs the same are as mine. At the follow-up inspection for my claim appeal, the adjuster said he would "try to get it right this time" to get my claim approved. It was promptly denied again claiming vague "wear and tear" excuses. From my work expertise in the insurance industry, I know that brokers/agents can assist with claims if they want to help and keep your business. Atlas Insurance has taken no action to assist with this claim or support me in any way. They just assume they will continue to get my business and couldn't care less about my claim when I actually need coverage. Because I filed this valid claim that was denied in bad faith by Travelers, I will now be required to replace my roof out of pocket before I can change insurance carriers (and brokers) later this year. I have also never received some of the policy premium discounts that I was promised when I signed up with Atlas in 2020. Hopefully other people have experienced better treatment and service from Atlas and Travelers.

I am very loyal and do not change insurance companies very easily. However, I am loyal to those…read morewho are loyal to me and when I came to realize that my previous insurance provider did not have my best interest at heart I began my search. Eddie Penagos earned my trust and my loyalty. I have better coverage at a rate that is consistent with product quality. See if you agree in your own case.

Janet is the best insurance agent in town. Saved me hundreds and informed me of every detail of my…read morepolicy. 10/10

I have had the pleasure of being a member of Erie Insurance/River City Insurance for MANY years. It…read morestarted when my children were very young and since then have grown up and gotten insurance through them for themselves now! I would never think of being with anyone else. Once I did try to compare prices but quickly found out that NO ONE could beat them! I felt bad for even considering because they are an awesome group that has always been there for me and my issues. I have their auto and now rental. They are friendly and treat me with such respect and compassion. Thank you for everything every time!

I can't thank Sarah enough for providing me with such excellent customer service! I have just…read moreloved working with River city Insurance and would give them 6 stars if I could!

Hank is the Créme de la Créme of insurance professionals! He is both responsive, and eager to…read moreplease. 6/5 Stars

best prices on insurance!…read more best out of many estimates i got during a homeowner's policy search for my new mortgage; saved me money on my motorcycle, car and truck policies too! maybe it's time for a 2nd motorcycle....

You might not know this, but many insurance companies are working hard to limit their exposure for…read morehomeowners in Northern California. This means they will find trivial reasons to cancel or not renew. And then you discover that no one else wants to insure you because they are over exposed. This was what I was facing a few months ago - and is where Eric comes in. Eric was amazingly patient with me, reassuring me that he would find me coverage. All the while letting me know when other options would come available and when sadly most of them would decline to insure me. But in the end he came through with a policy that was not too much more than I was previously paying (he also got my coverage upped a bit af the previous policy was about 15 years old and prices have risen since then. Thanks Eric!

Great service, great explanations, and quick communication. They gave me plenty of options to…read morechoose from and didn't try to lead me In one direction.

Great service! Karisa helped me figure out which plan was best for me and my family! highly…read morerecommend if you're looking to change insurance!

From the owner: At JIG/Jackson Insurance Group, LLC we work for you not the insurance companies. We can customize…read moreyour coverages from several different companies to get you, your family and/or your business the most competitive protection. We offer services for Home, Auto, Life, Business, Commerical and Bonding.

I usually do everything online and see no point in having an agent. However when buying our first…read morehome I figured why not talk to someone. So I walked down the street to Jeremy's office. He was quick efficient and pleasant. He also saved us money. Now almost one year later we purchased a new car and needed it insured. My wife and I both are unavailable during the week. so I take a chance and email Jeremy at 10pm. Early the next day it's all taken care of. Very impressive.

From the owner: As your local Farmers agent in Chattanooga, TN, I help customers like you identify the insurance…read morecoverage that best fits your needs. I have been an agent, and my office has been in business for over 6 years now. I have been able to help hundreds of people in this area with their insurance coverage.

AWesome service!!! these guys are the best friendly answered al my questions and beyond top notch…read morecustomer service.

This agency provides very responsive and professional service at a very competitive price…read more I changed from Farm Bureau to State Farm in February of 2020 after a 34 year relationship with my previous agent and could not be happier.