I recently booked a Brazilian wax service here, and while there were a few positives, the overall experience was unfortunately very disappointing.
On the positive side, they are currently offering a promotional rate, which is quite reasonable. I also appreciated that the Brazilian service covered both front and back -- that was clearly communicated and fairly priced.
However, the experience itself was very poor from start to finish.
About 10 minutes before my appointment, I received a message saying they were running 15-20 minutes late. While delays happen, what followed was extremely frustrating. When I arrived, the door was locked and there was no one to let clients in. I understand this is a no-reception salon, but keeping the door closed over the weekend without providing a passcode to a customer who has a confirmed appointment creates a very stressful situation.
I tried contacting their AI messaging system for help, but it was confusing and unhelpful. After checking in, the system showed my appointment as "in progress" -- which was clearly not the case, as I was still waiting outside with no access to the salon. I waited about 25 minutes total with no clarity on whether my appointment would even happen. Eventually, someone came to get me.
When I explained this experience to the service provider, she seemed more concerned about whether I had received her "15-20 minutes late" text than about the fact that I had been waiting outside for 25 minutes with no access or communication. The lack of acknowledgment or accountability was disappointing.
Once the service began, the technician did not explain the difference between waxing and sugaring, so I had to ask. Since she was running late, she recommended waxing. Throughout the appointment, she appeared rushed and somewhat inexperienced. She frequently bumped into my legs, and toward the end used tweezers to remove remaining hairs but suggested leaving some if it was "too painful." That did not feel like a commitment to quality work.
After I got home, I noticed several longer hairs had been completely missed -- even before the tweezing stage, more thorough work was needed. The wax application itself felt inexperienced and inconsistent, which made me question her level of training. I've had Brazilian wax services many times before, and this was by far the poorest quality result.
I also experienced a burning sensation for about an hour afterward, which is not typical for me.
I understand businesses wanting to use AI and automation, but there must be a clear process and accurate status updates to properly support customers -- especially when there is no reception staff. Communication, professionalism, and service quality were all lacking quality.
I will not be returning. read more
