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    Hello Productions

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Hello Productions

    Wedding planning

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    7 years ago

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    Divine Celebrations - HAPPY COUPLE!!

    Divine Celebrations

    (8 reviews)

    Lawrenceville

    We hired Erin as a full time wedding planner for our event in August, and she "cut out early"…read moreduring our cocktail hour without warning. I'd spent a year working with Erin on our big day, so I was extremely hurt and confused when she left. After all, she had told us while signing the contract that she doesn't do two events in a weekend when she takes on an 'inclusive tier' wedding. As a result, I became the point person for many things at our reception, which is the last thing you want when you hire an experienced professional to do the job. We were planning a wedding remotely from San Francisco, and we wanted to hire a great wedding planner. Erin had good reviews, and we chose Erin because she was timely, sweet, and straight forward--all characteristics I related to. She's cheerful and opens up every call with "hey sweetie" so it feels like you're in good hands. We only met twice, and both times she would be unable to make a few meetings due to her involvement with the South Asian Bridal Show. It wasn't a big deal for us, but we should have known then that she was spread out too thin. I guess we thought that since we requested so little of her time, that she'd really be there, mind and body on the day-of. I soon realized that although she was great at email and answering any direct questions, she wasn't going to be the type of wedding planner who'd make sure we had our bases covered. Erin introduced us to some amazing vendors, and for that I'm very thankful. I got my fiancé involved once Erin dropped one too many balls, sent one too many wrong/unupdated docs to vendors. We were concerned that that her lack of ownership was beginning to affect our confidence in her abilities on the wedding day itself so my fiancé subtly suggested a weekly sync up. It would all be OK as long as she cold deliver on the day of the wedding. However she did not. We had a few fiascos at the wedding, but mistakes happen. The wedding began very late, our huppah fell right before the ceremony etc. The only intentional/avoidable incident was Erin's 'cutting out early' as we were about to enter the reception. Maybe she thought we were in good hands with her assistant Whitney, but it was extremely unprofessional to leave without warning, and with someone who we'd just met at the rehearsal. Whitney was lovely, but we hired Erin for her expertise and execution, and we would have vetted out and hired a day-of coordinator if that's what we wanted. As soon as Erin left, vendors started coming to me for instruction. The bridal party did not know the logistics of the grand entrance, and one of the groomsmen changed into a different outfit, and as a result I had to coordinate with the DJ when it came to the shout outs. The DJ came to me multiple times, saying he couldn't spot the videographers etc. and at one point, his eye started twitching because he didn't know the order of things! I was hurt by Erin's absence, and the day after the wedding, and Ben and I called her to ask what went wrong, and found out that she'd left to drive to another event. We also let her know that we would be writing a negative review, so she would not be surprised. A few weeks later, when we were no longer thinking about it, Erin sent us a 10 page document that documented everything her team did, all the fires she put out, even aired dirty laundry about vendors she'd blacklisted. While I was not interested in fighting over who's part of the story was right, there was something missing from that doc on a human level. the part that goes 'I'm sorry i chose to leave the wedding we planned together to set up for another one'. The commitment to the wedding and overall integrity should be important to anyone who plans a wedding. We are not going to harp on all the things that went wrong, but our wedding was mismanaged by Erin, and then delegated without our consent to someone we'd just met. Considering all of this, we didn't receive the service we expected. If you do hire Erin, make sure you have parents or a partner who will ensure she executes. Or at the very least, stays throughout the event.

    Awful experience! Beware! We worked with Erin for approximately 8 months before firing her. Over…read morethe course of working with her, we were consistently disappointed. Erin is very passive and really tries to push the work onto the client. She also isn't detail oriented! There were several mistakes each time she sent a vendor or contract to us - they had the wrong times, dates, and venues. Each time I spoke with Erin on the phone I had to repeat something I had said earlier. She did not prepare for our meetings and always had to be reminded of previous decisions or discussions. The topping on the cake was when after communicating with her for over 8 months, she casually informed us that she would not actually be in attendance at our wedding. She would have 'an assistant' there. Erin never informed us that she wouldn't be there and we never had the opportunity to meet this 'assistant'. We were completely blindsided and shocked that this is how she does business. For the sake of your sanity, use another wedding coordinator - Erin is not a professional.

    Hello Productions - wedding_planning - Updated May 2026

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