Just wanted to thank Cameron once again for being so helpful and for his professionalism. Hard to find great help these days and Cameron was amazing. He put two bikes, of various sizes, to the side for me until I was able to get a ride to Helen's to try them out. He stood by and gave me insight on each bike and what would best suit me. I just wanted to give him a shout out. Thanks for helping me find the right bike and for making the whole experience pleasurable. read more

Best bike shop around... and they are dog friendly! This Santa Monica bike shop is located on the corner of Broadway and 25th street with its own parking lot. It had a great selection of quality bicycles at reasonable prices. They stock Trek, Cannondale, Santa Cruz, Colnago, Pinarello and more in all types of bikes (road, hybrid, mtb, etc.). I was looking for a specific Trek Madone in a size small and this is the only local store that had it in stock. I called in advance to confirm its availability and set up a time to view the bike. I spoke with Monty. On the day of my visit, I met with Monty, took the bike for a spin, and took her home, along with a few other items (pedals, computer mount and water bottle cages). It was a smooth and easy transaction. Monty did the basic fitting and the guys in the service area installed all of the other items. The service area was busy with customers picking up and dropping off their bikes. Some even stopped in during their rides for a quick fix. Customer service was outstanding! Everyone was friendly, knowledgeable and super helpful. If I could rate it higher, I would... Pedals (my dog) had a great time hanging out in the store. We will be back! read more

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Been stopping in here for years on the way to the trails for misc items. They've always been super cool. Decided to pull the trigger on a bike I had been eyeing but then had a last minute change of mind before delivery. Salesman was super understanding and made sure I was still taken care of before leaving. Although we didn't make the deal happen the attentiveness to the situation was unmatched. You really see true colors when someone treats you the same when you back out on a purchase as when you made the purchase. Stand up shop and sales crew. Thank you Helen's! read more

I don't usually write reviews, but I had to share what a great experience I had at Helen's. I bought a used Trek on Marketplace and needed help fixing a creaking noise near the crank before heading out for a sunset beach ride. I was on a tight timeline, and without hesitation, service manager Wilber G. took the time to take apart my bike, fix the issue, and even install new grips I picked out in the shop. He charged a very honest and fair price, worked quickly, and truly saved my afternoon ride. Really appreciate the great service--thank you again! You da man Wilber!! read more

Helen's Cycles - Serviced Trek Dual Sport - Bikes Near Me - Santa Monica, California

I recently purchased a new Colnago bike from the SM store. My experience was beyond good dealing with Johnny and Monty. Both were great to deal with and extremely knowledgeable and accommodating. I will recommend all my cycling buddies to Helen's should they need a new bike. read more

I love the way Helen's mechanics take care of my bike. However their women's selection is virtually non existent. This is very disappointing. I'm off to Rapha & Mapp for my bike clothing needs. read more

Writing a very enthusiastic 5 star review for Helen's Cycles! A couple years ago i got a new Orbea Rise (electric mountain bike) and for the last year I've been having problems with it shitting down mid ride and not come back on. I was told to go to an Orbea dealer for service and that was Bike Attack in playa vista - they are a joke and have since closed down for good reason. At my local bike shop the main tech got fired after helping me get a replacement motor (not why he was fired) from Shimano. So i was on my own with this as it shut down yet again on a long ride- and didnt come back on. I decided to find another Shimano dealer for service. From the moment i called Helen's i got nothing but polite and enthusiastic help. I took it in and explained everything to Eric, one of the techs who works w Shimano on E bikes like this. He got it back to be in a few days and explained in detail what he did (pull the motor out and check all the wiring and get on diagnostics with Shimano via the web to update software and firmware) and didn't just try to upsell me on something i might not need or gouge me on the price like bike attack. Neither he nor i know if it has been totally solved but i know i have an ally now in dealing with this and he will be honest and escalate the service as necessary. I'll be out on rides again knowing that if it craps out again i know who to work with as we trouble shoot and get to a final fix. Thanks eric and everyone at Helen's Santa Monica! read more

Incredible bike shop! Great mom and pop shop and wish more like this existed! Owners are incredible and have an amazing selection!

Ok for sale not at all reliable for upkeep and warranty backup. Customer service is less than adequate and you are better off if any issues to the actual bike manufacturer . Will never buy another bike there! read more

I've been a customer for one reason or another over the years. It's always a great experience. I had a bike in storage that needed a new tire air valve so in I went. They're always so nice and helpful. They pumped up both tires and gave me a little chain oil to which I paid the grand sum of $21.00 and off I went. Helen's is like a Disney theme park for the most savvy bike enthusiast. The selection of high end bikes is dazzling and the stuff dreams--and goals are made of. As I waited for my bike (which by the way took only ten minutes) I roamed around. Amongst the highest priced bikes was a marked down "last season" Cannondale for 399 which I almost impulse purchased. (Next time) The staff are all Super friendly and the selection is dizzying. read more

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Came here to get helped with my basket that was becoming lose because the bracket holding it has broken off. They did not have the right bracket (I bought it from them in 2018) but they were so nice and still helped me secure my basket with zip ties and tightening the screws. They even put more air in my tires and tightened the brakes....I didn't even ask. I appreciate all the help and extra touches! read more

This place is awesome. They really helped me out. Got a great bike with lots of accessories and had them installed on site before I even left the shop. In and out in under 90 minutes with a brand new ride. Brady & Cameron took good care of me and I appreciated their expertise and customer service. Check this place out!! read more

Helen's Cycles - Bikes Near Me - Santa Monica, California

Went here to buy a bike for me and my kiddo on back. The staff was so so helpful - I went to three other places before this and everyone was so rude - but not Monty at Helen's! Then hooked me UP! I love them. read more

This is a wonderful bike shop! I highly recommend if you're looking for knowledgeable staff and reasonable pricing. My husband and I were looking for some information on new bikes and the difference between our current bikes and new technology. The staff there was so informed and kind and took the time to explain to us even though it was obvious we weren't necessarily ready to make a purchase. This is how you treat customers! The store is a beautiful environment as well. We will definitely return! read more

"Santa" and his "elves" didn't do a very good job putting my daughter's bike together.....Thank you for fixing it!!! I walked in one Saturday afternoon, no appointment needed, was seen in minutes, daughter's bike fixed within 20mins and for a reasonable price. Eric and everyone was so kind and helpful. My daughter is so happy. Thankful for the fast and efficient service. read more

Helen's Cycles - Bikes Near Me - Santa Monica, California

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Cameron was SO helpful and knowledgeable, they have a really great staff and amazing selection of stuff!

If you live on the west side or not you will find everything at Helen's you could possibly need!

Quick update, still amazing service: Went back to Helen's for more random switches and adjustments - and once again they were endlessly patient, agreeable and accommodating to my every (sometimes unreasonable) whim. Monty, Johnny, Jay and Cameron (plus Rosy at the front desk) - it's like they're your personal cycling advisors...their knowledge is limitless and they have solutions for everything. Exceptional place. read more

This place is awesome . The prices aren't cheap but not that bad They have survived for decades despite sales going online and causing bike places to go out of business It's the only good reliable service in town -thank god for them I have bought about six bikes from them over the years -the staff is well trained & knowledgeable read more

I wish I could give this business 300 stars. Professional , quick help and extremely knowledgeable. Huge variety of products for every budget. Absolutely outstanding place. read more

Wonderful service and very attentive. Thank you so much for providing me with everything I needed!

Came here yesterday with my mom to buy cycling shoes with cleats. Johnny made sure my mom found a great-fitting pair AND he spent lots of time making sure the new pedals were positioned properly to account for her idiosyncratic feet. He was so nice and helpful! My mom is nearly 87 and has switched to an etrike and riding is her joy. Our visit was an all-around great experience. read more

Went to buy a bike today. Stood around for 20 minutes while clerks milled around and straightened shelves. No one even spoke to us. There was one guy working with a customer in the bike department. Maybe he the only one allowed to sell bikes? He never looked in our direction, much less said he'd get to us in a bit, or anything else. I'll drive a little further for a different shop. read more

Eric, Thank you so much for your expertise and taking the time to explain the logistics of my bike #HappyRider! read more

Helen's Cycles - Bike Check - Bikes Near Me - Santa Monica, California

I used to recommend this bike shop, but the president has chosen a despicable manager. Not only is the manager condescending and rude, especially after spending over $4000 at one pop The manager named Mike is condescending and tries afterwards to apologize. I will never go back to Helen's bike shop in Santa Monica for the way the manager treated me. There are other bike shops on the west side that I am much more accommodating. read more

Came here to fix the brakes on my bike and they know what is up and are real pros. Reliable, Sharp and Smart.

Dropped my bike off at 5:50 pm Saturday. Would def recommend going not so close to closing time (6 pm Saturdays) cuz the employee was definitely very rushed and almost pushy with me. I got a new tire, which cost $65 for a Gators brand. New tube for $11. And $10 for cost of labor. They had it ready by the next day at opening time. Guy was very nice (much kinder) the next morning. Have ridden my bike two days since, and it has held up perfectly! Would def come back because I have had multiple friends into biking recommend it as compared to other shops in the neighborhood. read more

Horrible customer service, especially if you're a woman. I've gone several times in the last month and have left feeling demoralized, belittled, and insulted on almost every occasion. On one visit I was met with a friendly staff member in the bike section, but I don't recall his name. As a relatively new rider, I assumed that Helen's staff could help me with the purchase of a new bike and accessories. Instead, the employees I spoke with were incredibly rude, condescending, and dismissive of my questions. I kept going back thinking I would have a different experience, but I was wrong. My husband and his family have been coming here for 20+ years, but we will no longer spend a dime in this store. I strongly encourage you to invest in a local bike shop that is inclusive, builds community, and supports your newfound interest or long-time love for biking. read more

Such great work on a very needy older bike - done quickly and economically. And we got great new helmets at the same time!

Took in my road bike for a general tune up and had a pleasant experience. Gilbert was great! He was very informative and provided useful tips. Def recommend this shop. Shoutout my boy Gil! I'll be back. read more

These folks are the best. After going to Bike Attack for new pads on my e-bike, and them telling me they'd need to keep my bike for two weeks, I split and went to Helen's. They had the job done in three hours. Im sticking with Helen's going forward. read more

Condescending is the first word that comes to mind. If you're new to bikes or you have any questions, I highly suggest you go elsewhere. What a bad experience, I had such high hopes. My friend recommended this bike store to me. We are no longer friends. I'm reading other reviews and the last year seems to show a huge decline in customer service. I should have done more research before I purchased. My first visit: The store was empty, may have been 2 other customers if that. it took 15 minutes for someone to as if I needed help; in a store with 5 employees it seems inattentive. Every question I asked seemed like it was an annoyance. He looked at me as if I should have already known. I felt uncomfortable, So instead of asking any more questions I kindly let and said I'd come back to purchase. Maybe it was an off day for them, every store and person has one. So I gave them another try. My second visit: Store was busier this day. I went in to buy the bike and I greeted the salesman that helped me the week before. I looked at the bike while i stood between the tight rows of bicycles. A man walked up to me and blankly stared. I stare back confused. Am I in his way? He gestured his body towards me as if to say 'I'm going this direction'. So I moved out of his way. He docks a bicycle in a slot turns and, to my surprise, returns to his customers. I see the store is slightly busy but you have enough time to say excuse me. These employees know how to make a moment awkward. After I purchase the bicycle for $900, I take it out and ride it. Same guy tells me not to skid my tires as if I am a child while rolling his eyes. It's not necessary. I have no problem with the bicycle, Helen's cycle didn't make it. Their customer service is worth 1 out of 10 stars. I don't need top tier service, but this was just really bad. Overall, it seems Customer service is not their thing unless you conform to their elitist ways. read more

What wonderful customer service! The team here really went above and beyond with Manager Jay leading the charge. We bought a couple bikes for my boss and Jay was able to arrange a special time for us to come. We occupied a good amount of their time and they were nothing but generous, ready to share their knowledge about all things biking and just really nice people on the whole. They were already pretty booked for delivery, but my boss wanted it the next day after purchase and they made it happen for us. They even showed me how to attached a baby seat to the bikes. The selection here is great and they have bikes to fit different budgets. They do servicing as well. It's no wonder they have been around as long as they have. Thank you again Jay and the rest of the team at Helen's for a truly great experience. read more

Cameron was my sales man and I learn a lot from him! The first advice he gave me is fitting me to the bike. He said I should be in a tip toe position when sitting on my saddle; this is how I would know if the bike is a good hight for my size, I am 5'11 and 1/2 . According to https://pedalchile.com/blog/low-saddle Cameron was correct. I was told by Cameron that the bike are New and you can put a 20% discount down and pay the bike off within 6 months or pay full price up front . Helen cycle has a good selection of bikes. Trek dual sports and trek marlin seem to be a brand that popular, as well as Santa Cruz which was a real nice bike in my opinion. They also have a huge selection E - Bikes. Personal I like the fact that Helen cycle allows you to test the bike out. You can ride in the Dead in street on your right hand side as you exit Helen parking lot or you can make a left and a quick right and ride down Broadway we're you will find a community garden and another dead in street . I was allowed to test drive a bike for many hours and I test out three different bikes by Trek. I was referred to Helen by a Specialize salesman and I am grateful he recommended me. Helen bike shop is cozy and inviting. Helen was my third bike shop I had tryouts and they are by far my favorite so far, all the salesman were friendly but Cameron took his time with each of his customers and answer any questions I had or other customers. Can wait to test the product of the bike another update will be posted! Have a good day hope this review was helpful. read more

I have not ridden a bike in over 40 years and when I was out of town last week I tried it out because the hotel gave us free bikes to use and I knew I had to buy one ASAP! I researched different bike shops and came to Helen 's. I was assigned my own sales person when I got there and considering how "green" I am and how little I know about bikes, I was so grateful to be paired with Nick. He was thoughtful and patient and helpful and really made the experience joyful and fun! I felt completely taken care of through every step of the bike buying process. He let me try out a couple of different models and gave me his opinion and input when I asked for it. I felt treated like a VIP and I will definitely be back for more! Thank you Nick! read more

Helen's Cycles - My new shimmer white electra with a disco bell and streamers - Bikes Near Me - Santa Monica, California

Customer service continues to be top notch. Cameron helped me with shoes. Super knowledgeable, friendly, honest, and patient. Worked with options in budget range and made suggestions with clear rationale explanations, instead of being a "sales person" and just saying the more expensive stuff is better. Not sure if HC pays its employees commissions but Cameron absolutely crushed it today and he deserves all the bonuses. read more

I hadn't ridden my bicycle in a few months so I brought it in to get the tires checked out. The service staff not only made sure the tires were inflated and in good condition, they gave the entire bike a thorough look-over, greased some of the mechanics, tested the brakes, and then wheeled it back out to me, FREE OF CHARGE. Not sure they treat everyone this well, but I very much appreciated their generosity. read more

Helen's Cycles - Bikes Near Me - Santa Monica, California

Best bike shop experience I have had in a long time. Mike Davis, not only puts up with all my annoying requests but has also helped me out multiple times now with bike issues. Drop everything and go to Helen's right now! read more

Cameron was awesome. Hooked me up with a great bike, bike rack, helmet and other basics to get started riding again. Can't wait to come back to Helen's for more gear! The store is amazing and everyone there is great. If I could give 10 stars I would! Thanks again, Cameron!!! read more

Excellent service department (fast-working and considerate staff) and knowledgeable sales department. I purchased a new high-end road bike from Helen's and had wonderful assistance from Brady, Mike, and Jay during the process, as I had lots of questions on the new technology that's becoming prevalent across the board. Feeling confident on long rides again! read more