As a newcomer to the salon there was ZERO professional analysis of my hair and suitability of product. I have fine, delicate thinning hair that has been getting weaker. The lady who washed my hair was way too rough and i panicked about further thinning. I was charged £10 for conditoner after they stuck me under a dryer - pretty certain a 5 min conditioner would have done the job. About 10 mins was spent pressing and curling my thin hair (no product was added to add volume and ZERO thought again about what would help - I aksed if it would be moisturised and she said this would weigh my hair down - surely they have light mositurisers! When I went outside the wind blew the style out - good thing I had a hat. The only thing that was Ok was the £15 trim but Istill did a bit more on the ends when I got home. £55 badly spent. They won't be geting my money again. read more