Would give zero stars if possible! Was in severe pain when I first saw him. He took x-rays day one but he wouldn't give me an adjustment (yet he charged my insurance for an adjustment - more to come on that). After receiving a care plan for 2x/day visits and told he couldn't adjust me that day I was very disappointed. I paid over $230 cash that day, presumably "the balance after insurance" as his staff told me. I saw him the following day for two adjustments, of which he told me the second adjustment in the same day is free, so that was a relief. His staff then told me I had a credit of $166, overpayment from my first visit. Yet, despite having a credit on the account they charged me $40-some for those adjustments, of which I paid cash. At this time I have paid over $275 cash for two adjustments! Then he advised he was going on vacation and wouldn't be able to see me for over two weeks. In my condition he should have referred me to someone else for care, recommend another provider who could see me while he was out. Again, I was in severe pain with lack of mobility. I felt it incredibly irresponsible not to have someone else take over while he was out. Side note, having worked for a Chiropractor years ago I can tell you it is common practice to do so when you're not available to your patient. For that rrason I decided he was not the right Dr. for me and called his office during his break to request a refund. I spoke to his office girl Morgan, asked for a refund of that $166 they owed me and an itemized statement of services. She said it would be several weeks before she could do that. Several weeks?? Flash forward two weeks when I get my insurance EOB and find that Dr. Heiss charged me for two adjustments on that first visit. Remember, he said he couldn't adjust me?? I called his office to dispute and Morgan insisted that I had adjustments that day. When I asked about the credit she said I didn't have one. Dr. Heiss got on the phone and after a very tense disaggrement he realized, in fact, he DID NOT adjustment me those days and the insurance submission was wrong. This is where it gets real ugly - he started talking over me and raised his voice to me. He tells me that he will remove those charges "BUT THEN I'LL HAVE TO CHARGE YOU FOR WHEN I GAVE YOU TWO TREATMENTS IN THE SAME DAY." So this guy is going to renege on his 'we don't charge for the second adjustment in the same day' policy, in retaliation of me calling him out on my bill? And he says I don't have $166 credit yet I signed a piece of paper that said I did. Best part, he tells me he was very passionate about my care. If he was passionate about my care he would've referred me to someone else while he was gone. I was suffering greatly and any Dr. who IS truly passionate about a patient would make sure they were cared for in their absence. I have had at least six Chiropractors in 25+ years and never have I had a worse experience. It should also be noted that I felt zero relief after the few adjustment he did provide me. read more