Probably the best bike shop in Auckland. More like a…read morefanatics garage than a bike shop - or a private underground headquarters of a professional cycling team - without all the schmaltz but with all the expertise - it's just a fantastic buzz walking into this place. Worth a visit just to look at the bikes. plus the mechanics are top notch and very helpful, even if they send you away saying 'no mate, you don't need it'. Utterly professional. Only issue is the name Rouleur - it always takes me about 5 goes at typing it in to google to get it right :-)

No stars if possible, we went to have my pedals and cranks removed from my bike for airline…read moretransport with air NZ. Their attitude was I could care less, I can sell you tools if you like for $$ and you can fix the bike yourself if you wish, which I did. Then as I disassembled the bike with the $75 of tools they sold me (a job they could have done in 5 min for a nominal $20) they acted disgusted as I got the job done in the sidewalk outside their shop. Total "D*cks". Stay away and go to the 95% of bike shops out there that have integrity.

I bought an e-bike last year. I got very good advice on what…read morewould suit my needs. I rented the bike for a day and the rental price was taken off the sale price - a bit like when you go wine tasting... Clyde is a excellent communicator - he calls back immediately, when I have sent a message and always tells me that the info is in the manual, but to 'just come in and we will help'. I highly recommend buying from Clyde!

I purchased a bike here today and I can honestly say that this was some of the best customer…read moreservice I have ever received. Clyde and his crew show the best attention to detail. I drove away today with my new bike feeling like I've learnt a lot about my new bike and everything I need to get going as a new eBike owner.

Subtle styling from the outside means you could miss this gem of a bicycle shop if you are driving…read morepast or even walking on the opposite side of the road. Being a bike geek, I had a lovely time drooling over the amount of carbon and shiny bits and bobs on display even though all I really went in for was some accessories. I nearly walked out with a considerable dent in my wallet but managed to side step the advances of a clued up shop assistane. If you are serious about your riding then Bikelab has a lot to offer, but if you are looking for a general day to day city run about at a bargain price you should probably look elsewhere. At the time of writing they were having a massive bike sale, with some real bargains to be had.

Bikelab is the closest bike shop to my house, and yet I hardly ever buy my bike stuff from or get…read moremy bike serviced there. That tells you everything. Bikelab is pretty pricey and the few times I've been in there I found some of the staff members to be a little stand offish. They certainly have some really really nice bikes though. Their Cannondale bikes are really pretty and I'll openly admit that I get a bit googly eyed every time I walk past the place. I also like the way they push cycling as a culture, organising group rides and mechanical instruction sessions for those interested. Those kind of things make a good bike shop. I just wish the place was a little more accessible.

Poor customer service and follow up. Give you the run around all to try and save a few dollars…read more Spent $1200 with them and they don't care. Would never use or recommend them.

From the owner: Our mission when we started over a decade ago was the same as it is today: to uplift the advent of…read moresustainable personal transport. Eradicate fossil fuel and change the game of private transport by putting as many people on two wheels and making it cleaner, greener, and enjoyable

This is "as good as it gets" for bike people. T. White is absolutely 'the man' when it comes…read moreputting together what is essentially the perfect shop for people who love riding their bikes and generally soaking in bicycle vibes. T. Whites Bikes is kind of divided into two sections. The first is loaded with high end bikes and bike accessories and apparel and the second sells second hand stuff. Both sections are worth a trawl. All the crap they have in their shop is absolute dynamite, and I can wile away hours just browsing around. What really makes T. Whites Bikes special though is the love they obviously have for cycling and the cycling community in Auckland.

A couple of years ago I went into T. White's bikes to ask some questions about getting something…read morefixed on my bike. Had my 4 year old son with me and the workers were cursing etc in front of him, and they were pretty rude so I decided not to go back. Last week however, I had to get 2 spokes replaced on the rear tyre of my bike so I dropped it off at T. White's because it was close to my work. All good dropping it off and the employee was relatively helpful, but then I received a text that my bike was fixed and the cost would be $60. Insane price for 2 spokes in my opinion. I came to pick up my bike the next day and a different employee was there arguing with another customer that the shop shouldn't have to replace some component that had broken on a bike that she had recently bought. The employee first ignored me and then looked at me in an unfriendly manner as if I shouldn't be in the shop so I had to explain to him that I was there to pick up my bike. I once talked to a Galapagos tortoise at the zoo that was more personable than this guy. After paying the exorbitant price for 2 spokes I asked for the receipt which he handed to me with a nice glob of grease on it. I know this is a bike repair shop but come on, get a rag! Even though my bike is fixed, I cannot recommend this business.

I booked these guys in to give my bike a service and was impressed with their professional service…read more They had three different options available (of which I chose the most basic and cheapest as I'm a recreational rider). When I returned to pick up my bike it had been cleaned and rode much better than it had been. I hadn't purchased my bike from the shop, but that didn't matter and the staff were flexible with the actual day I picked it up. Mt Eden Cycles also stock a range of bikes if you are looking at buying one. Check out their pretty flash website for all their latest info (they even organised bunch rides).

Disappointed with attitude seems shop is very Road focused and don't understand mountain bikes. Was…read morecharged $45 for a mini brake bleed that left the brakes in the same state that they were originally brought to the shop. Discussed prior setting up hydraulic brakes on my nine year olds mountain bike which was purchased from Mt Eden cycles. Explained with reach set so nine year old can one finger brake the lever presses on the other fingers. Asked and was told topping up fluids would solve problem so lever would not retract and touch fingers. When picked up bike after service found the reach on both levers had been adjusted and let out so. Job card said only rear brake bleed. Discussed with mechanic and told could not achieve outcome promised. Requested the reach was reset properly for the rider. The head mechanic was very friendly and keen for me pay before the levers were put back to how it was when brought into the shop. Won't be using this shop for servicing again, will call into BRM Cycles as they are mountain bike focused.

We opted for a cycle tour of Auckland. Bicycles and helmets were available and our experienced…read moreguide led us on an extensive, 4 hour cycling tour of Auckland. Not for the weak or witless, since even an e-bike requires strength, alertness, and agility when plugged-in pedestrians step in front of you! The tour was fabulous! Our guide led the way and at each stop she gave extensive history of the particular site. We saw so much of this fantastic, beautiful, and amazing city, much more than just walking or taking the tour bus. We will definitely do this again!

Went on a excursion through Royal Caribbean. Jackie and Andrew led the group and they were super! I…read morereally liked the bike ride from downtown to Mission Bay and just beyond that till the bike path along the water ends. She said it was 22 kilometers(whatever that is in miles). It was about a 3 hour trip. We made stops along the way. We stopped across from Rangitoto Volcano and we were treated to coffee or ice cream at Movenpick(Swiss ice cream). That was icing on the cake. It definitely wasn't raining, but it was a bit overcast. When the bike path ended along the water, we turned around and went back the same way we came in. The leaders led a small group of 6-8 people at a moderate speed. I was always sure to ride behind the leader because I wanted to go fast and not have to ride behind another group member. Maybe that's obnoxious. Oh well.