So, long story short, John is the man! He will come and get you fixed up very quickly. He is easy…read moreto work with and very knowledgeable. Other technicians like to overprice their equipment, time, and services but Arctic Airpro takes pride in their quality and their affordable prices and payment methods. I highly recommend them to anyone in need of air and heat service. They will take the time and care to do it right!

From the owner: Arctic Air Pro Is The Leading HVAC Company In The Johnson , Pope , Franklin County Areas…read more Solving our customers air conditioning problems its our passion. Call us today to take care of your unit, ask us for our service plans that will give you peace of mind.

This contractor was sent out by my home warranty company but he refuses to submit the diagnostic so…read moremy warranty company will move forward.

Do not give this business your money!! They are the absolute worst. After several unsuccessful…read moreattempts to fix our air conditioner they talked us into replacing the entire unit. It was replaced with a much smaller unit than what was there and the unit hasn't worked consistently since we got it. It stops working randomly. The one time we got the guy to come out, which was shortly after he replaced it, it kicked back on and started working. Instead of figuring out the issue, he said we needed to have him come back when it stopped working again so he could figure it out. This was late spring. We have tried several times and he always says he's coming and never shows up. No call, no text, no apology ... just doesn't show. We had another company come out and they quickly told us what was wrong and told us if they touched it, it would void the warranty on our new unit. Interestingly enough, this guy drove by that day and saw the other A/C guy in our driveway which was several days after his no call, no show. Weird time to stop by, not knowing our availability or communicating that to us. We have since, reached out several times again because we have no choice to have it covered under the warranty. He continues to no call, no show after scheduling a time. So we sit around waiting on him over and over again for no reason putting off our day or any plans. My husband messaged him and told him he needs to get out here ASAP with one final message because its now nearly winter and still he hasn't fixed or replaced the unit that was sold to us!! He never responded. So here it is 4 a.m., ALMOST CHRISTMAS, and our heat isn't working either. Looks like taking them to court will be the only way we can get our unit fixed and we can provide heat or cooling for our family. Save your money and avoid being scammed!!!!

Excellent service, fast and reliable. Highly recommend. They went above and beyond and caught…read moreissues another company didn't even check.

very fast and quality work very professional service. I would…read morenot hesitate to call them again they really did a great job and put everything back the way it was when finished. A +++ service for sure.

My AC tore up last week they came out and was very professional and explained everything that was…read moregoing on with my AC unit they did a great job repairing my AC unit

We were fortunate to have Jeremiah after a bad experience with another HVAC company…read more He went above and beyond and stayed to make sure everything was working properly before leaving. He even shared some helpful maintenance tips to assure we could get more life out of our 15 yr old upstairs unit. He was knowledgeable, a VERY hard worker, and we felt like we could trust him. We cannot recommend him enough.

Do not use this company. Will not stand behind the work that they do. They did an install for me…read moreand have had nothing but problem and will not fix them they won't even return my calls or texts.

A few years ago, I asked for recommendation for heating/AC installs. We went with Rood Inc and…read morepaid for a 10 year warranty. They needed to come out because we had a water leak coming from the ceiling. They went inside the unit and found the "side of the flimsy water tray had fallen down" They used a piece of wood found in the attic to prop the side back up. I already had the ladder set-up so the total time from arrival to problem solved was 10 minutes. For those 10 minutes, I was charged a $90 diagnostic fee, a $155 travel charge, and a $105 "miscellaneous Repair" charge. With tax, the total was $376.79. They told me they would wave the fuel surcharge of $35 on top of these costs. That seems a bit high to me. Am I being unrealistic as to what things cost these days or did I make a mistake having my HVAC unit installed by Rood?

I called this company at 10:30 on Thursday morning and they did not call back until 3:30 Friday…read moreafternoon. They set up an appointment for monday, it is now Thursday and they have not called or showed up. Do not use this company.