Oh man. I found this from all the great reviews, and so I am shocked at how horrible our…read moreexperience was. They were NOT the cheapest quote we received, but we were hoping for quality work so didn't mind paying for it. Unfortunately, quality is not what we got.
Our project was supposed to take one week, Monday to Monday. We planned to be out of the house for that duration as we have infant twins and did not want them around the fumes.
We received a call 2 days before scheduled completion from Angel that they were wrapping up and we could walk the project with him. We were still out of town until the scheduled end date, and then Angel said he would be gone until the end of that week,, but I figured with them completing early, they must not have much to touch up and I could just follow up with him later. BOY WAS I WRONG
We showed up to the house and there is trash all over our front yard. We enter the house and it is FILTHY (after we paid extra for cleaning, mind you). They were supposed to install a new ceiling fan, it is still on the ground with EXPOSED WIRES on our ceiling. The trim that was installed was the complete wrong type. There was clearly two different types of sheen used on the walls, one flat and one satin. The retexturing was very sloppy. They did not even bother to take the socket covers off before painting, nor tape over the outlets because they just painted right over them! They didn't take off handles or anything like we were told they would and like you would expect from a pro crew. Just sloppy.
I called Angel with my concerns, and he said that the fan wasn't installed because the downrod doesn't fit. A quick check by my husband and yes, it totally DID fit, but more importantly, why are we only JUST THEN hearing about it, when the project was supposedly done days prior? He sent a his painter back out two days later to start addressing our painting quality issues, but there's really only so much they can do without starting the project completely over, and we didn't have time for that. Not to mention, we adamantly wanted our children away from these fumes, but now we had no option but to live in this for ANOTHER WEEK AND A HALF while they fixed things. Yes, you read that correctly. It took them more than twice as long to complete.
Finally Angel comes back into town and I have him come over to see the issues. I show him the incorrect trim was installed and he says "yes you are right that is not what I sent the trim guy". So CLEARLY Angel never bothered to visit the project at any point.
Also, we were quoted and requested Sherwin Williams paint. They used Behr. Which is far less expensive and far lower quality.
To their credit, they did what they could to fix the problems, but there were far too many problems for a "Pro" job, and not everything could be fixed.