Genuine and friendly tradesmen. I have used Heat Xtra for over a decade now which speaks volumes in itself. They have done everything from servicing, repairing and replacing a boiler to fitting 3 bathroom suites for me. Nothing is ever too much trouble and they have always proved both reliable and honest, always completing work to a high standard. I would have no hesitation in recommending them and have done so to many friends and relatives who have also been impressed with their work. read more

Asked HeatXtra to repair a simple fault on my boiler which I suspected was a faulty thermister that was causing the boiler to randomly shut down. After doing some tests he said the fault was caused by too much sludge in the system. I was somewhat perplexed by this but thought this man knew things from working experience so asked him do the necessary work. He said it would cost £175 on top of the £60 call out fee to clean out the system but he could could not do it for another week or so because it was a 2 man job. I paid him the £60 callout fee. A week later I called him again to do the work but he said he was busy. I called him again several times but he was always busy elsewhere and did not give me a callback. Seems he was just not interested. In frustration I called out another engineer who said he could not find any sludge in my system. The thermister was found to be faulty and the boiler worked fine after it was replaced. I asked HeatXtra to refund my £60 due their misdiagnosis, but the engineer made all kinds of excuses and refused to give me a refund. When I mentioned I had City and Guilds Level 2 In Electrical Installation and was familiar with fault finding/diagnostic procedures he had the audacity to say " Then why did you call me ? Why did you not do the job yourself ? " The plain and simple fact is that I could have easily replaced the faulty electrical part myself but I would be breaking the law as I am not Gas Safe Registered. I would not touch HeatXtra again with bargepole HeatXtra do not seem to realise that customers talk about their experience. If you do a bad job for me I will give you a bad review and vice versa. If you need a good reliable Gas Safe Engineer in Derby I will be happy to recommend the following 2 people below. D Turner Plumbing 07891 623053 Sinfin Derby Encore Plumbing Matthew Giddings 01332 299999 Allenton Derby I have used both of these tradesmen and was very impressed by their professionalism and service.. read more

DO NOT USE THIS LYING INCOMPETENT COWBOY. My Micron 50FF boiler kept shutting down and from the status of the 2 LED's on the front I worked out the thermister was at fault. Asked HeatXtra to fix the problem - he did not mention a call out charge or ask for the make of the boiler. Engineer opened up cover of the boiler and did some checks. He stated the boiler itself was fine and the shutting down was due to too much sludge in the system - I was a bit surprised by this as he did not look at the status of the LEDS or refer to any manual. He said it would cost an extra £175 on top of today's £60 fee to clean out the whole system which he could do in a week's time. I paid the £60 fee. I called him a week later but he said he was a bit busy for the next week. I then asked another company to clean out the system and purchased a thermister just in case. The second engineer stated the problem was not due to sludge and but due to a faulty thermister which was what I suspected in the first place. The thermister was replaced and the boiler has been working fine since then. Heat extra would have charged £60 + £175 to attempt do unnecessary work and further £60 approx to replace the thermister which was all that was required - a total of almost £300 to fix something that should only have only cost approx £60 - £70. Due to HeatXtra's misdiagnosis I phoned and asked for my £60 back. HeatXtra Engineer made all kinds of excuses and denied even opening the cover to my boiler and claimed he refused to touch the boiler because it was already open which is a blatant lie. He also stated the £60 I paid him was a call out fee and refused to refund me. After visiting his shop for refund he made a false statement to the police stating I had threatened his wife. Luckily I recorded the whole conversation on a Voice recorder so I'm not worried. I have reported HeatXtra to the Gas Safe register and will be reporting them to Trading Standards. read more