Stayed for one night and it was a great experience. The hotel staff were super friendly and…read moreaccommodating. My room was very clean and ready upon my arrival. The bed was very comfortable, shower worked very well, and was given plenty of towels...overall a very good experience.

We arrived on a Wednesday at 1 pm, we decided to try our luck for an early check in. Unfortunately,…read morethe front desk agent informed us that our room was not ready yet. She was really nice, so big deal since check in is actually at 3. We decided to grab lunch nearby and drive around to a few stores to get drinks and other things we'd need for our stay until Sunday. When we got back, it was 3 pm, we were checked in and on our way to the room. We stayed in room 406, we took the elevator to get our luggage up, but the elevator is all the way around the back corner of the first floor. It's kind of strange. For the rest of our stay, we just used the stairwell as it leads right down to the front desk/breakfast area, and the side and back doors. There's lots of parking and a McDonalds, Burger King, and gas station right in the same lot. Also, you're conveniently located near the freeway and lots of restaurant options! When we got to our room, it was clean and spacious. You have sheer and blackout curtains in both the living room and the bedroom. I loved that they had a ceiling fan. My husband likes to keep things warmer and one night I was so hot, that the fan saved me from feeling like I woke up in Hell. The room also has a full-sized fridge, mini stovetop, and dishwasher. Equipped with dishes, pots, pans, utensils , teas/coffee, & Keurig! The snack lady Marisol arrived shortly after we got into our room, and gave us snacks and drinks. This was a great touch! She came back over the next few days to restock us on whatever we needed (Snickers, Hersheys, granola bars, fruit snacks, nut and berry mix, chips, water, sodas, orange juice). You won't need to go grab little snacks at all! We loved this and were super appreciative for the convenience. The housekeeper checked in on us and provided towels and trash removal as requested. They have two little bins near the desk for trash and recyclable items, I liked that they offered this, as I'm a big recycler at home. There's a sweet man who was cleaning the general restrooms downstairs and he did an excellent job, they were always clean and smelled great! They even have feminine products in the event you need them. Loved the cloth hand towels as opposed to paper towels. We checked out the Wednesday night wine social. There were a few people down there, mostly families. They had a few bottles of affordable wine and snacks. It was a cute touch. The next morning I went to check out the breakfast (my husband stayed behind because most hotel breakfasts aren't very impressive.) I text him, "The bacon is crispy the way you like it and the eggs are fluffy!" He ended up going to breakfast every morning after that! There's a waffle maker, oatmeal, cereal (even almond milk!) On some days there's biscuits and gravy, some days tater tots. Bananas and apples, coffees, orange, cranberry, and apple juice. Pastries, fruit... really great options. The ladies cooking were really friendly, too. In fact, I can't say I encountered a single employee who was not friendly and that is a huge determining factor on how well your stay goes. Our stay was in December, so we didn't have a chance to check out the pool, but we did check-out a basketball and shot a few hoops. Didn't check out the fitness room either, but it's there! There's also a conference room and computer room with a table, saw a family down there one morning, so it's definitely being utilized. They even have a little shop next to the Front Desk with more drink options, snacks, and essentials. My husband needed some DayQuil and cough drops, so it was convenient to have in the hotel. I gave it 4-stars because the furniture is a bit outdated and our sofa was stained. I really wish hotels would opt for wipeable furniture. Cloth headboards and sofas give me the heebeegeebees because you never know what has been secreted, deposited, and soaked up in fabric. Though the hotel itself is generally quiet, I'm unsure if it's soundproofed very well. We would often hear conversations and kids (maybe they were just loud talkers?) But it was never so bad that it disrupted us. Overall, we truly enjoyed staying here. The convenience of the location, the amenities, the friendly staff outweighs the minor dated furniture. We'll definitely be back!

Very well run, very convenient and well maintained Hampton Inn. We stay here when we are meeting…read morewith Toyota and it is very close to the offices, and not far from the airport. There are plenty of great meal options nearby, including Velvet Taco and Hard Eight BBQ that you could walk to if you needed. My room was spotless and the free breakfast was very good. I think this hotel is relatively new and it's in very good condition. Will continue to stay here in the future for sure.

Nice suites had everything I needed: a refrigerator, a microwave, and a nice TV. It felt like i was…read morehome. Prices are very reasonable and quiet, and a decent brunch was included. Bed is very comfortable and enjoys my one night stay.

We stayed here during a trip to Dallas. The hotel staff were communicative prior to our arrival, as…read morewe were inquiring about an early check-in. And yes they delivered! We arrived on a Friday morning around 10:30am and upon entering the hotel it was filled with the scent of cleanliness. The "I'd stay here again" meter went up immediately! We were provided information about the amenities included at the hotel and off we went. The hotel room itself was so clean! If you've read my reviews about hotels then you know they are not my favorite. It could be the best hotel on the planet and I'm still coming in with my own cleaning tools regardless. Anywho, Home2 Suites by Hilton Plano Richardson made my standard cleaning process much easier. Room was spacious with more than enough room for two guests. There was a full fridge as well. I can see this being a perfect stay for a business trip or a lengthy vacation. My only grievance was them not having a safe. Something to consider for your personal items that you want to keep safe. Outside of that, I highly recommend Home2 Suites! This was an amazing stay!

Great service at front desk . Fun outdoor pool that we had to ourselves. Great selection for…read morethe free breakfast. Was highly satisfied

We stayed here in May 2026 for a stay vacation to get out of our house for a night. The hotel is…read moremodern and clean. All of the staff we encountered were pleasant and professional. They offer self park for $23 a night (May 2026) or valet for $45. We did self park. The lobby is very attractive and melds into the lounge area. We were greeted immediately at check in and the process was very easy. In terms of the room, our room (two queen beds) was definitely on the small size. It was functional but certainly one of the smallest rooms I have experienced in Dallas. The beds and pillows were very comfortable. The room was clean and the carpet was not stained. The shower had a very strong water flow and was a sufficient size for one person. Overall, it is a very nice hotel. There is lounge and restaurant. The pool was supposed to be heated but in May the water was cold. The pool area has a small bar but beer options are quite limited. The best thing about the hotel is its excellent location. You are literally steps from Legacy West with the row of seemingly endless eating and shopping options. Having parked in the hotel lot, there was no need to drive and fight for scarce parking along the street. The reason for 4 stars is that at night we could hear loud music. I am guessing it came from a nearby bar or restaurant. The noise was loud enough to notice but not so obnoxiously loud as to prevent sleep. Still, the preference would be for quiet.

Do not take your family here for the Thanksgiving Buffet...unless you want to feel embarrassed and…read moreripped off!!! SUCH A SUB-PAR experience. They charged as though you're at a high end buffet, and it was such a rip off. Salty dried up and cold food is what you'll get to eat. It's also missing classic Thanksgiving fare. That's alongside empty plates of crumbs which make you wonder why they say they have a dessert table. There was nothing but a layer of soup on the bottom of the pot, and the waiter said he wouldn't refill it unless I really wanted it! I paid for the buffet, not for empty plates. They weren't refilling the food, and though our ticket was 12:45-2:15 pm, most of the food was eaten/empty/not refilled. Ugly, unappealing, and really kind of gross. It also makes you wonder how they get away with what they're charging??? And don't even get me started on the attitude of the serving staff who were hard to find and ultimately condescending, not to mention rude (except the omelette guy). Anything you make at home will be better!

We'll start this review with customer service, which is an area where an Omni property should…read moreexcel. So far, I've had to initiate all contact in an attempt to arrange birthday balloons or décor to be placed in the room for my husband's 58th birthday. Unfortunately, there appears to be no concierge service available. I was informed that the hotel could arrange either a cake or alcohol to be placed in the room--nothing beyond that. When I asked for a simple referral to a local florist or balloon service that could assist, I was told they could not provide any recommendations. I am located two hours away and am unfamiliar with local vendors near this property. The primary reason I chose this hotel was because my husband is a lifelong Dallas Cowboys fan, and I wanted to make this a memorable 24-hour stay for him. At this point, that experience has already been diminished. While Omni's pricing reflects a concierge-level experience, the front desk interaction did not. The staff member I spoke with was unwilling to offer even basic assistance--such as providing the name or phone number of a local business that could deliver balloons to the hotel. I am starting this review at a five-star rating based on past positive experiences with Omni properties. However, this Texas location has been disappointing so far due to its lack of customer service and the absence of even minimal concierge support. America has allowed businesses to take our money and give as little effort in return. Seriously just under $500 for one night and no concierge. I stay home for a reason.

We had an event at this location and while the venue is spacious and the service from the event…read morecoordinator was great, there were so many issues with this place. The hotel kept pushing back on contract decision already agreed on and signed off on. We had difficulty getting someone to come and open doors despite having instructions on time frames we needed rooms. One of the rooms we had till midnight one day, was taken over by cleaning crew almost 2 hours before we were even supposed to be out. We had a room near the lobby and outside people kept coming in, I had to tell 3 different people, in which the last person saw it first hand and handled it luckily but things just weren't done in a timely fashion. Now to talk about the room... let me just say, it's clean, it has everything you need for a stay but it is not a wow factor, nor does it impress you. For the amount of money you are spending per night at the this place, you at least expect some decent tv service. The shower has 1 sliding door that honestly does nothing to stop the water from splashing out onto the tile. The lamps in my room closest to the beds didn't even work. The closet wouldn't fully close which made the light stay on. And the toilet required you to flush several times just to get the toilet paper to go down. The room service is on very limited hours, but in top of that the restaurant has very limited and just ok meals. Overall just not impressed with this place whatsoever.

A perfect hotel with great accommodations. Fine dining within walking distance & a Starbucks that…read moresupports your morning desire for coffee. This hotel offers all that you need for a reasonable price.

Enjoyed our stay here for the second time. Beautiful fountain view each time, and clean rooms. I do…read morewish the AC was a little more efficient in actually being cold, since we would wake up hot throughout the night, even with it set as low as it would go around 66 degrees. But still a comfortable bed and the amenities are normal. Jairos at the front desk was very helpful in getting a room we would enjoy and took the time to bring something to our room after check in that we had forgotten at the desk. Went above and beyond and was someone I'd be happy to speak with at every front desk in the world. Thank you, Jairos!

This is a nice comfortable hotel. It is very clean and the employees are friendly and helpful. Our…read moreroom was slightly larger than what we usually get a Residents Inns. It even had an oven. My only complaint is that the kitchen adequately stocked with c dishes, silverware, and cookware. I assume that is because guests steal them. There wasn't a knife sharpener than a butter knife. We couldn't find a pan to cook our salmon in and had to go downstairs to get one. Turned out there was a broiler pan in the oven. Overall, we were happy with our stay.

Relatively new hotel. It's clean. The beds are comfortable. The staff is friendly and helpful. The…read morebreakfast was good with fresh real eggs. Only one knock. Comes with a full kitchen so we decided to cook and dine in the room. Discovered there was not a single sharp knife among the provided utensils. Went to the front desk and they gave me a box of three. Then discovered there wasn't an oven compatible pan. Again went to the front desk and she gave me a usable metal pan. It had dried on food from a previous user. Oh well. Washed it and cooked our salmon.

Absolutely, this place is great so I would highly recommend…read more The staff was great, the breakfast is yummy, they accept pets which will keep me a Hilton member for life. I liked the shower glass doors and roomy space with the Zero products - my hair looked great using it. The interiors were really well tight out and impressive. The rooms had everything you need for long term stay. My only suggestion is that the linens be cleaned better. They smelled like they weren't washed with soap. I thought it was just my first room didn't get cleaned so they moved us but then the second, although not as bad still had that not so fresh smell to the bedding. I ended up getting my own linens and that helped me sleep much better. I did enjoy the bed, it was firm but not hard with some nice plush to it. I'm not a fan of microfiber fabric either. Although soft, it feels like wet socks so they need to switch to a nice parcel cotton or other nice quality. I'm not docking points though because everything else was so great. I like the sugar free syrup and the mango water. Two things I've never had.

When I book hotels, especially for family trips, I put a lot of research into it. And many times,…read moreeven after all that work, they still aren't quite ideal. Home2 Suites was fantastic! We had a King suite with a couch for my husband and I and our young son. The pool was a huge hit and never busy. Service was great, food yummy, the hotel was beautiful. We were all very happy with our stay. They also have Texas shaped waffles. Go here!

Beautiful, renovated rooms at a great price! Breakfast was a bit overpriced, but staff at hotel…read morerestaurant was warm, caring and kind. Parking was plentiful and easy to find even though the hotel was fully booked on a busy December weekend. Highly recommend this hotel!

Nestled location central to the area, cute bar, nice patios and walking trail. I've stayed here a…read morefew times & it's always been pleasant.

Very nice modern feel. Very welcoming, good lighting. I really like the room decor and layout…read more Really cool pancake machine, nice breakfast layout. Staff are very nice and helpful. Rooms are reasonably priced.

From the owner: Find us close to dining and shopping, and under three miles from Oak Point Park and Nature…read morePreserve. Grandscape Wheel park is 12 miles away, and shops and restaurants at Legacy West are a 20-minute drive. Dallas Fort Worth Airport DFW is 28 miles from our hotel. During your stay, enjoy our complimentary breakfast and fitness center.