On July 1, 2026, at approximately 12:20 p.m., I stopped by your office at 509 Front Street, Suite A, Summerville, SC, during my lunch break to pick up hearing aid supplies. When I arrived, the lady at the front counter told me that I could only pick up supplies between 1:00 p.m. and 2:00 p.m. because she was on her lunch break.
Unfortunately, the interaction was not friendly or welcoming. As a result, I left without the supplies I needed.
I am scheduled to receive new hearing aids in approximately four months and have spoken with Steve Kulsar about that process. However, after my experience today, I do not feel comfortable returning to this location or doing business there while that employee is working.
Because of this experience, I will also be sharing it with my friends and recommending that they consider other locations for their hearing care. I believe everyone deserves to be treated with courtesy and respect when seeking medical services.
I wanted to share my experience in hopes that it will be addressed so future patients receive a better level of customer service.
Thank you,
William Johnson read more