Always courteous and service oriented. I have been a customer for many years and always found the…read moreservice at this location the best there can be. Because of the support I receive, My old ears can keep on hearing for many more years. Highly recommend!

Melissa is great! She took such good care of mom and has continued to provide excellent service!…read moreThere were a few issues with the model she purchased and we have been able to get everything fixed, no questions asked! Also very helpful in teaching us, and mom specifically, all about the technology associated with the product! It's a bit "spendy" ($$$) but worth it. There are several different models of hearing aids available, but there was no "upselling" or trying to fit mom with more than she needed! Highly recommended!

Holly is super caring, careful and professional. I'd recommend her to anyone. She's knowledgeable…read moreand thorough as well. She still practices really safe protocols and is respectful of her clients. Side note: Come for the service and expertise, stay for the cool fashion

Holly is a delight to work with, but what I didn't know is that she cleans ears by curette only…read more Had I know that she didn't offer irrigation or some additional type of cleaning, I would not have wasted my time. She works alone without ancillary staff.

Dr. Andrea T. Is amazing. I have been treated with nothing but respect. The staff @ the Tenaya…read moreWay site knows how to treat clients, solve the symptoms and my medical coverage met all my needs. I can finally hear clearly again and I wğouldn't recommend any other Audiology group other than Desert Valley. Great customer service. Reminds me of how Vegas used to be.

Dr. Emily Romberger is an amazing doctor of audiology. Very knowledgeable and a pleasure to speak…read morewith. I have a 14 year old who wears hearing aides and we were patients of Anderson Audiology prior to switching. They have stopped taking children. But we have found Dr Emily and are very happy with her services . The staff is also fantastic! Highly recommend!

Dr. William Fox is the best. He is knowledgeable,understanding,caring, afforable to help my…read moreelderly mom. She has not beable to hear in over 10 years till we met him. We recommend everyone to cone here. THANK GOD FOR DR. FOX!!!

The short version: I went in three weeks ago for a hearing…read moretest, intending to order hearing aids. No one has contacted me since then, despite leaving multiple messages. Guess they don't want my business, so I'm taking it elsewhere. Longer version: Found this place through my insurance coverage, was able to schedule a hearing test within two weeks, went in and got it done without any issues. The tech was polite and professional but their insurance person was gone for the day, so I was told they'd contact me after the weekend. I waited a full week, then called and left a message. I called again the next week, and spoke to someone who was not friendly and did not seem at all concerned about the situation, who said the portal to look up my insurance was down and someone would call me the next day. Four days later, I went in and asked for a copy of my test results to take them somewhere that actually wants to sell me hearing aids to address the issue I came in for! When I went to get my copy, all the staff in the front office were shooting one another looks while I was waiting for my printout, which was awkward. I have still have never received any contact whatsoever to follow up after doing my hearing test.

Doc was ok but Marnie who answers calls is rude, ignores, and doesn't want to work precisely…read more This doctor had stopped taking my mom's insurance. We asked for my mom's previous hearing test to give to a new provider. Marnie said she can't give it to us and my mom needs a new test at a new provider. I called a new provider and they said by law we have the right to my mom's records and test results. I called Marnie and asked for test results emailed to me. I said my email slowly & clearly explaining every letter and Marnie didn't even repeat back to confirm because she wanted to avoid working precisely and doesn't care for mistakes. Marnie said I'll have it in a few minutes. I called back and left a few voicemails over the next hour and a half which as I expected, she ignored. I called from a different phone number and turns out she answered in a minute and then repeated the email and she added a digit that I did not say so she said my mom's record to a different wrong email. This is unacceptable and people's records should be handled cautiously and I said that. She didn't say sorry or care, just tried to immediately hang up. That's the service you'll get if you have to deal with Marnie. I hope they record calls so they can see how she treats people. Only half nice when she wants to say she can't do something like sending results that she by law has to instead of taking 2 minutes to send a test result. Find a different place.

I have had a hearing loss problem my entire life. I tried other brands and it was discovered that I…read morehave a severe allergy to ALL PLASTICS. Thus when I tried wearing other brands of hearing aids I broke out in welts. The other reason I love my lyrics is that when people see you wearing hearing aids they tend to talk slowly or loudly. Plus have to have that yucky goop injected into your ear to make the mold for the other hearing aids is unpleasant feeling too. Then you always have the battery issues. With l Lyrics you don't. They are inserted by an audiologist and you wear them 24/7 when they stop working your audiologist replaces them with a new set and you are once again able to go on about your day. The greatest benefit is that they are not visible

Dr. Lee gives excellent service and quality hearing tests. She is very personable and caring. She…read moretakes the time to ask many pertinent questions to ensure that she is giving you an excellent evaluation of your hearing loss. We have been working with her for 2 years now and she continues to check with us to see if we are still enjoying the versatility of our hearing aids.

Phenomenal experience. My dad has been in denial forever. At 88, he finally decided to get his…read morehearing checked. Dr Lee came to his home, set up, checked, and yup, needs hearing aid. She went over everything very thoroughly and was extremely professional. Having her come to the home helped him from procrastinating to get this test done. I'm extremely thankful!! He's very excited to hear again!!

I've been a patient here for 3+ years. Only good quality care every single visit. Excellent ear…read moreexams, hearing aid ordering and service, and staff. Sandi A. is an outstanding audiologist. She is well qualified, caring, and very easy to work with. Jessica at the front desk is friendly and very accommodating. Beautiful office/facilities. Only good things to say about this business.

I sent this letter to Lone Mountain Audiology and hearing…read more My husband came in today April 22,2025 for a hearing test, but was told he had earwax, and to go to a urgent care to have it removed, when your website clearly states earwax removal is done in house. If this is the case, why then, did you send him elsewhere? His hearing is very bad. Was it simply laziness on your part. Do you even care about your patients? I will be contacting Humana with this complaint about your office. His name is Richard ODonnell.

I saw Andrea Telatovich, Audiologist, for my test at their Tenaya location. She was helpful,…read moreefficient and honest. She was able to provide expert knowledge about hearing aids and the help available for people with hearing loss. The office staff was also very nice to deal with. If you are looking for a Dr. who goes above and beyond, please do not hesitate to make an appointment with her.

Amazing! The ladies here were all wonderful, starting with the front desk gal. She was kind,…read moreprofessional and kept me updated on the wait time. Dr. Andrea Telatovich was so amazing with her incredible bedside manner, how wonderful she was explaining the entire VNG procedure to me and really taking her time to go over my background and what brought me there. I really appreciated how she helped put my mind at ease. Once I was in the room for the actual procedure, Chloe was fantastic with taking her time with me and being so kind and patient. Thank you for a wonderful experience and keep up the great work!

When I lost some hearing due to Covid, it was urgent I get a hearing test right away so I could…read morebegin treatment with steroids. I'd missed that window last time this happened and the loss was permanent. I'd left that information by email with half a dozen companies hoping one would fit me in- right at the holidays, no less! I could not believe they called me back that same day with an appointment for the next day! The office was professional and spotless. Everything seemed new and state of the art. Dr Joseph Raymundo was wonderful. He explained things clearly, did not seem rushed at all, and put me at ease. Luckily, my hearing was within the normal range and this information helped my prescribing doctor in Boston determine my course of treatment. I can't thank them enough for seeing me right away.

Even though I was a little nervous about the procedure; the moment I walked into the office the…read morestaff greeted me and made me feel welcome. The young lady that administered parts of the testing, along with Dr. Paul, was so gentle and encouraging with her comments to me during and after testing. She was very engaged and very helpful. She did her part of the testing with professionalism. Dr. Paul was an absolute pleasure to work with. He continually took the time to talk me through the various procedures and kept me informed of the outcome. His bedside manner is so refreshing and sincere. His credentials are very impressive and yet, he treated me like a "friend". The tests did take over 2 hours; but the team always tried to see to my comfort.

Have not had a chance to use this place, because I called early on a Friday to get in due to ear…read moreissues and vertigo that could be caused by ear blockage on one side. No one ever answers the phone there and they don't return calls. There's only 2 people that work there..Tami is the "office manager" which implies she manages the office...wouldn't that also include listening to voice mail messages and returning calls? Maybe Tami is picking & choosing which calls to return, what services would bring in the most money & return those calls only? Weird, because I'm an office manager at a doctors office and EVERY call gets returned. But apparently not every office does business that way. Update: it's been 5 days since i left a message and they still have not bothered calling me back. So much for HELPING U hear...that assumes they are concerned with helping. Terrible lack of customer service.

I would absolutely recommend this as the top ear Institute in Las Vegas, from the overall office to…read morehow you are greeted with smiles, and and professionalism, I went in for a crazy block of wax in my right ear, Sonya took it out and was walking me through it the whole way though. It is now clean and clear as a whistle. Tami and Sonya gets 10 stars. I can hear again. =)