I need to put out there that I DO NOT recommend Lunaria Birth & Wellness. I started with them…read morearound August 2021 when I was pregnant. Communication was difficult, but I always give the benefit of the doubt. I had to go to MFM to get a dating ultrasound, and it took 2 weeks to even get them to properly send the fax report. In fact, I believe they ended up calling in the referral.
I didn't have anything else with them until my 12 week appointment, as that is usually when midwifery care starts. My 12 week appointment they took blood (that I never received results from and still do not know what they collected) and sent me on my way.
I lost the baby before my next appointment. That is a whole other story, but I ended up calling my midwife while in the emergency room, and she said they were going to work on getting me into the hospital they work with. I never heard from them. I advocated for myself in the emergency room (the second time in there) and ended up having a D&E.
I was told that they would have a bereavement doula reach out. I was told that they would send me an email that has an explanation of fertility appointments that I can take advantage of. Nothing, I got nothing.
I had an appointment set for 18 weeks-ish. No one called me to tell me it was cancelled so I assumed we kept it to talk about next steps. I arrived and No one was there. They told me they took me off of the schedule because they didn't know if I would still be in the hospital or not.
Okay. That's fine. Again, I really try to give the benefit of the doubt. At this point, I have paid my deposit AND they took a payment while I was recovering from my surgery. So they have a little over $2k from me.
Time went on, I had a few chemical pregnancies. I called to ask if I could get a referral for an ultrasound to make sure everything was okay. It took a lot of calling back and forth, including me mitigating with MFM, who ultimately wouldn't take me because I wasn't pregnant. They sent me to a third party, who was really sweet, and she said results will be in Monday (4/11). Monday came and went, I never heard from Lunaria. I called the next week, thinking maybe they were just busy; and was told they would email me the results.
I never got the results. I called again a week later, was told they should be in my email and that they will send them again. Once again, I did not get them. I called one last time, at the end of May, over a month from when I had the ultrasound. They finally read me the results over the phone and sent them to me via email.
They told me I had an 8 cm cyst. That I may have to go in and have it removed. That a doctor may make me have a hysterectomy. She said she would get back with me two days later. She never did. So I called the OB office that did my surgery and managed to get an appointment with them. They read the results I had emailed to me and told me that what I was told was a cyst was my uterus. That I do not have a cyst.
I called Lunaria (6/17) after that phone call and told them that this was unfortunately the last straw for me. That I try to give grace, but this was too much. I wanted a detailed invoice, and I wanted a refund. I was told that the head midwife was in Dubai and wouldn't be back until the following week. I called (6/22) and was told she was back but was jetlagged.
Okay. Understandable. I called the next day (6/23) and was told that she was working on it right now and will get it to me. I didn't receive anything so I called the next day (6/24) and was told they are working on it but I need to give them a day or two. It was Friday, so I called today, Monday.
This time, I was told their birthing center roof fell in so they were having to work from home. But that she was working on it. I told her I wanted a call from the head midwife. I have not heard anything yet.
At this point, I am not sure what is taking so long. I had one actual appointment with them. I had a couple back and forth phone calls that amounted to nothing.
I will not be using them again, and, as nice as the people are, I unfortunately do not recommend them.
I'm hoping to get an invoice soon, but if not, I will be asking for them to refund everything.
