I brought my 16-year-old daughter in for a 3:30 pm cleaning appointment. She checked in by greeting…read morethe front desk staffs, writing her name on the sign-in sheet, and waiting to be called. She was never called back. By 4:45 pm, my daughter texted me to let me know that she's still waiting to be called in so i came inside to check what was going on and at that point, the receptionist stated she thought my daughter was "waiting for someone," which was confusing and concerning. If patients are required to sign in, it is reasonable to expect that the sign-in sheet is actively reviewed. Otherwise, the purpose of having patients sign in is unclear. My daughter even told me that one of the receptionist with blond hair acknowledged her when she waved hello and signed in her name so I don't understand why the other receptionist twisted things around saying they didn't know my daughter was there for her appointment and requested us to reschedule to another day. I took time off work and pulled my daughter out of school early for this appointment, only for our time to be wasted and the blame shifted onto a minor who had properly checked in. Extremely unprofessional and disorganized. We will not be returning.

Huge shoutout to my amazing orthodontist, Dr. Lu Today I officially got my braces off and I…read morecouldn't be happier with my smile. He's truly a perfectionist when it comes to his work and it shows in every detail. Thank you for being so patient, kind, and dedicated throughout my whole journey. The office is supper clean and the staff is sooo kind and understanding! If you are looking for an orthodontist, I genuinely recommend him 1000%. Best experience ever

Loved the dentists and everyone was nice, the actual place is clean and nice BUT 3 times our…read moreinsurance "covered" and weeks later I was stuck with bills VIA EMAIL. Will not be going back unfortunately. I did contact the manager and the issues weren't resolved. I cannot trust the facility and their treatment plans financially anymore. It seems this is a common theme here. Very unfortunate.

Patient, kind and experienced doctors. You can tell their heart is for the patient. The office is…read morevibrant with fun colors and it is clean. The care was excellent!

I have two boys that have been receiving care for their teeth from Dr. Wesley Okumura for several…read moreyears now. Every single time we go... It Is Both A NERVE WRACKING Experience... and Most WONDERFUL By The End Of It!! Wowzerz, Dr. Okumura is An Exceptional Practitioner! Being in the field of Medicine... You Know When You KNOW! The office is always bright, clean and has coffee, water and snacks available for all. The Toys that they give each child ... is... Wow... So WORTH IT. I wouldn't think that my eleven year old big boy would care ---But He Loves The Little Toys! Great Move, Pass Dentistry Team ... You really know kids! The Staff at the front desk are Always Courteous, Polite, Cheerful and Always On The Ready To Help! This is exceptional! The back office staff are Consistently Sweet, Caring and Encouraging toward All of the Scared little children. They make a Very Scary process, light, simple and easy... almost Routine....Truly. I have been other places where it feels like they are trying to hustle you or up-sell you this and that... NOT HERE. They Just Care About Every Single Patient. How do I know this? I SAW. Time and Again. They just care about Every Little One that comes into there. Dr. Okumura has a pedigree that would baffle most. He has been a Professor Of Pediatric Dentistry, Longer than most people have been in practice... This means, he has TAUGHT Most Of All the other doctors that are treating your children in this area. His deft of hand, his skills, his Bedside Manner with easy and difficult children --as I have experienced with my own eyes--are all Truly Impressive and admirable. Thank You Pass Dentistry Team... Thank You Dr.Okumura!!! Our Family Is Beyond Grateful And We Love You!

This office is by far the best pediatric team, most professional, and friendliest staff I have ever…read morehad the pleasure of meeting. They made my kids feel comfortable and safe. They explain to our little ones, every step of the way, what they are going to do, and why. They were honest and fair in their treatment plans for all 3 of my kids and did not try to coerce or push any unnecessary treatments down my throat. They respected my decision as a parent but also gave great suggestions. It is a pleasure to recommend this pediatric dentist here in Beaumont, ca.

My son had his first teeth cleaning at this office and our experience went very smoothly. I had…read moreexplained to him beforehand what he should expect so he felt somewhat comfortable with it all. Obviously there is more than one assistant doing the actual cleaning so one person's experience may differ from the next, but overall this is a great kid-friendly location for first-time patients. As you walk in, the children are welcomed with an open play area so they can automatically entertain themselves while the parents sing in and fill out paperwork. There was also a tv in the room but a movie wasn't playing, I'm assuming you would have to ask for assistance if you really wanted something put on for your child to watch. But our wait time was too short to even bother because as soon as I finished filling out the paperwork, we were called back for the teeth cleaning. My son was extremely cooperative and seemed very much at ease with getting his teeth cleaned so the assistant didn't need to calm him. I did notice other assistants offering sunglasses and chapstick/vaseline to other kids for their dry lips before starting the process, which wasn't offered to my son, but no big deal. Just good to know that it's available in case you want to have for your child. It was nice that my son was able to see/touch the cleaning brush before the cleaning started because the sound caught him off guard. But once he saw it was just like his battery toothbrush at home, he was comfortable again. After the cleaning, I was asked if I wanted to get x-rays for him and since it was his first visit, we got them done. Once the images were taken, Dr. Niethamer went over them with me and answered any questions I had. He is definitely very friendly and professional. Before heading out, my son was given a "goody" bag with a toothbrush, dental floss, stickers, and a treat of his choice from the Christmas tree they have in the room with little toys/surprises for the kids.

I was so nervous going in today. My daughter is so little and I was worried about being guilt…read moretripped about her oral hygiene and her being traumatized. Neither fear was substantiated. The waiting room was full of toys and she was instantly at ease and loved playing. The dental assistant was kind, gentle and talked to her at her level. Dr. Steve got the job done without making her cry or scarring her for future appointments. When their very quick exam was done, an employee took her to another play area where she played, colored, got to pick out a toy to keep and stickers. By the time I was done talking to the dentist and making her next appointment she almost refused to leave! I am so glad they are close by and so great with children.

We're from Las Vegas and spend most of the summer here at Big Bear Lake. I was having some dental…read morework done with my regular dentist in Las Vegas, follow up in September. While here I developed a very painful oral issue and feared having to take a day and drive all the way back to Las Vegas and have my dentist address it. I called the office, they understood, worked me in right away and Joel did an incredible job with my care. It is the day after, I am pain free, I did not have to make a trip to Las Vegas!! I can't thank you enough for working with me, taking care of my issue, and saving me a whole day's time traveling. I am pain free and will use this office from now on if I ever have another issue while away from home. Thank you to the staff for helping make this happen for me!! Dennis B

I like Joel and he is a great dentist for me. What happened to my wife really ticked me off. She…read morehad an appointment, but wasn't feeling well. She called Joel's office the day before her appointment. She was told she needed to keep her appointment or she will be charged $60.00. We did not go to her appointment. I took her to the ER and found out she had Covid. I contacted the dentist office and was told the staff wears masks. We have not returned to this dentist.

Best Pediatric Dental Practice in the Desert. Highly recommended. Friendly staff and Drs are greatread more

I took 3 of my kids in at the same time and it was amazing. The staff helped my 3 yo relax and she…read moredid wonderfully! All the kids were smiling when we left and I'm sincerely grateful to have a dentist I know my kids are well taken care of and are willing to go back to.