I just requested 10 extra hours of homecare services for just 6-8 weeks due to a hand surgery yesterday and they denied it immediately. First of all the care manager I had advised me to request just 10 hours on April 21st and she NEVER submitted the request. I called a few times before the surgery and was told that the care manager was off on Wednesday and then the very next day she was on vacation and still didn't submit the request. Then someone submitted the request and I was denied not even 2 hours later on the day before the surgery. I appealed the next day and I just received a call from a nasty representative that informed me that the request was denied and hung up the phone. As of June 1st I'm taking my plan elsewhere. Always a problem with this plan. read more

Absolutely terrible. I've never experienced anything like that. They purposely created an infrastructure that is very, very slow and confusing to deal with. It can take months to go through the bureaucratic process to try to get medication's and treatment treatments authorized even though my plan supposedly cover these strings. It's a danger to my health to actually work with them. I'm looking for an effective way of registering serious allegations. read more

I had a missed miscarriage since than health first has denied to pay ANY AND ALL OF MY MEDICAL BILLS THEY SAID THEY WOULD COVER FULLY. I needed therapy due to severe depression that led me in hospitals over 15 times in my life and I'm 19 , I was denied quality care just so health first doenst have to pay. Since I now have 6k in medical debt I stopped eating properly having 1 meal a day sometimes skipping many days , I stopped taking medications that helped me mentally and physically. I will most likely never eat good for atleast the next 1-2 years just to keep up . Thank you health first for denying me medical care if I didn't have the surgery to remove my baby I would've died . They rather dead patients than alive read more

Professional pianist here, recently recovered from a fractured pinky. Called ahead to figure out how many OT sessions I could afford, was told my cost would be $50/session (my copay) and got billed for $125/session. All in all, $750 budget for 15 appointments became a $1,900 bill. Called back, learned this copay was actually post deductible, and that there is no hope of any rectifying measures to reduce my bill back to what they told me it would be. TLDR: Take the information from member services with a huge grain of salt. If possible, you're better off reading your own info and trying to deduce your coverage on your own. If there are any unknowns, you'll probably just have to roll the dice with Healthfirst. Godspeed fellow members. read more

If I could give a zero, I would. My 86 year old mother just moved to NJ a month ago and was informed by Health First that she had 30 days to find new insurance as Healthfirst would be terminating her coverage due to her move to NJ as they do not insure out of NY. We enrolled in a NJ health insurance company which will take effect at that 31st day mark. Unfortunately she fell and fractured her hip and had to have surgery with 15 days remaining with Health First and requires acute short term care since she is also a cardiac and cancer patient. We selected a facility in her area in NJ, however was denied, not for the acute care but they want my mother to go to a NY facility. Problem is the closest facilities are over 60 miles away and only one facility had availability and could not provide the services my mom needs. This meant looking even further away to find somewhere mom could go and receive the proper care. She is still presently in the hospital waiting and waiting while we are trying to appeal which could take up to 2 weeks at which time it will no longer be the problem of Health First. We will now start the process of submitting all of her medical records to her new company and hope to have her moved on the effective date with them, meaning mom will have been in the hospital for unnecessary days, or have mom transported to a NY facility then move her to a NJ faculty. This is an unacceptable way to treat any patient let alone an 86 year old with many health issues. I truly believe they deliberately made this a difficult situation for her. I will never, ever recommend Health First and will also file a complaint with the BBB and write as many negative reviews as possible. read more

Fuck this company and the shitty, dying horse they rode in on. Next time I'll just gather up some leeches and try to cure it myself. Cheaper, less reduction to my sanity. I think the people who hate America the most are just your average Americans trying to get their healthcare covered without lighting anything on fire out of frustration. Also they act like everything is fine and you're totally covered when you're not. Like ooh surprise bill! And I'm like fuck, I forgot to bring my lube. I thought consent was a thing? read more

I had Healthfirst for one year......I just switched to Humana....... Healthfirst has one of the highest co-pays and when you need services like rehab they do everything in their power to drag out their decision "approved or denied"....."denied".....I appealed and they approved 5 days of rehab......WHAT THE HELL GOOD IS 5 DAYS... good riddance Healthfirst....... read more

Terrible insurance. Their website looks like it hasn't been updated since 1999, especially the doctor look-up page, the average wait time when you call them is at least a 40 minutes,4 and when I filled a complaint about a negligent doctor (Dr. Nidhiry) they acted like they cared a lot about my wellbeing over the phone, but then totally covered this doctor's malpractice and treated me like just one more number and walking dollar sign. If I had extra money I would have sued both but of them, but since I don't, I am just glad they are no longer my "health" insurance. Oh, worst of all, other than this doctor's negligence and their coverup, was the fact that they informed me my insurance was no longer valid only a week before I was scheduled to get a surgery for my chronic pain. I wish I give then -100 stars. read more

Horrible customer service. It's so hard to just pay your bill and get reliable info electronically. Completely fails on the basics.