Afraid that I might have breakthrough COVID, I relied on the only facility nearby to get tested on Memorial Day. The nurse practitioner took care of me promptly with professionalism and compassion. The assistant as well. The test was negative. After hearing my breath through the stethoscope, the NP proceeded with a flu test and throat swab. I then received a breathing treatment through a nebulizer. She called in some meds and I am recovering. The diagnosis was acute bronchitis read more

Health Express - Maureen from Marshfield - Urgent Care Near Me - Pembroke, Massachusetts

The Staff and Physicians are well Trained in Emergency Triaging of Patients. If you suspect something wrong, go there and they will open the to the South Shore Hospital ER so you receive immediate attention with little to no waiting. 5 Star in my book as a Medical Device Distributor! read more

My 90 year old mother took a tumble at the beach and had a nasty gash on her shin. I brought her here. In and out quickly (less than 20 minutes on a SATURDAY!). Friendly staff. I would recommend! read more

Been coming here for years - was surprised to see all of the poor reviews. I actually prefer this place over my PCP. They're quick, kind and professional. Never had any issues and the office is clean. read more

The front desk is the most incompetent staff in the world!! Went in as a workers comp case(2/6/23), and gave them all the information, but they are still trying to collect ; they sent me to collection agency . I had many conversations with them; nobody can figure out. Waste of my time and energy. I'm a responsible professional. Because of this issue, I'd never go back and don't recommend anyone to go there. read more

My wife became ill and we had a horrible experience at the ConvenienceMD up the street. Luckily this facility was near by and the service was night and day. The front desk and staff were wonderful. The care was excellent! Staff was polite and professional. Great place to send a loved one when they are not feeling well. read more

IN AND OUT! This place was pleasant, quick, and efficient. I went for an earache and was quickly registered as a new patient and in a room awaiting the doctor. The doctor came in and was quickly able to diagnose me and sent antibiotics to the closest pharmacy. Would highly recommend for quick care. read more

Would give the Pembroke MA location a zero if I could. Check in was quick and painless but once I got into an exam room I was made to feel like I was wasting the time of the nurse and doctor who saw me. I came in due to having constant nausea and vomiting for almost two weeks and when I told the nurse bread was the only thing I could keep down she told me "well that isn't going to help you lose weight". When I said I wasn't trying to lose weight and that I was vomiting because I was sick, she just said "oh." The doctor came in and was incredibly rude, rolling her eyes every time I answered one of her questions. She decided that I wasn't sick and told me I should have gone to my primary instead of here. Safe to say I'll never be coming back. read more

I brought in a baby with a tick beginning to embed :( he was pretty stressed and the staff up front was not friendly or kind, which is understandable in that job, but a little kindness to people in need can go a long way. The medical staff was awesome. They were so great with kids & they taught me (all this time I thought I knew) how to remove a tick in SECONDS with no pain. They gave the kids a million stickers & were just very warm and kind. I would give 5 stars, but some of the things that they needed me to fill out before they would look at him were excessive. I am not the child's parent and did not have access to the information and the tick was noticeably worsening. I had the insurance card. read more

If you need a Mass medical exam certificate - read on and try to avoid some of the pitfalls that I went through this week. Basically, go somewhere else and save yourself some money and lots of aggravation. Research the doctors associated with a practice and make sure you get a decent one. I ended up going to another provider outside this one, after trying to resolve my issue, because they are so crazy and unprofessional. I've gone to the Plymouth Health Express office before without a problem. Plymouth didn't have a doctor for a school bus certificate when I went in this time so I was told to go to Pembroke. BIG MISTAKE. The doctor there was downright mean and weird. She asked me FOUR times about my drinking and drug habits. I don't drink or do drugs. I get randomly drug tested and I choose not to drink. She asked bizarre questions about drinking cough syrup to get to sleep? WTF? Then she asked about my pot smoking habits and sleeping pills. Lady, c'mon. THEN, she refused to sign off on my certificate, the one I need to work and provide an income for my family. Granted I needed to forward a form to her. She wouldn't accept a fax or email. Oh no, had to walk that in. Annoying but fine. Asked when she would be in next and she didn't know her own schedule because she only works part time. Days went by. She wanted my regular medical doctor to fill out these forms. Catch-22. My wife called to try and talk some reason into her and she was condescending and snarky. Hope she doesn't work with a frail elder or a worried parent with a sick kid. Run, don't walk away from this one. BTW, I saved $50 at the other provider. read more

Came here to get antibiotics for an infection and they were super kind, fast, and empathetic. Easiest health care experience I've had since covid. Appreciate the work y'all are doing! Dr. Fisher is particularly pleasant! read more

Really wish I looked at the reviews before going to this location. Dr.Sullivan was very rude and not helpful what so ever! I went in to be seen for my asthma (that I have had my whole 25 years on this planet) and was completely dismissed as if I didn't know what I was talking about. Anyone with asthma knows that a simple breathing treatment and maybe a prescription for some prednisone will easily do the trick. I explained to Dr. Sullivan that this is usually what my doctor(who could not see me right away) does when I'm having an asthma attack. She tells me that there is no way of knowing if it's an asthma attack because they can't do an x-ray. Then goes on and prescribes me an antibiotic.? For what? Needless to say I will not be going back there! I highly recommend going to someone who actually cares and listens to what you have to say. That is all! read more

If Dr. Patricia Sullivan walks in to see you, you're better off getting up and walking out. I went to Health Express with my small child and had the unfortunate experience of being seen by Dr. Sullivan. Dr. Sullivan was rude and lacked any beside manner. She did not listen to me when I was explaining my child's symptoms, past illnesses, and current concerns. She felt it was more important to use the time to lecture me. I am appalled by our visit and concerned my child did not receive appropriate treatment. I left assuming maybe Dr. Sullivan was having a bad day, but a simple Google search revealed numerous similar complaints. read more

Worst urgent care u can go to!! I went here a few months ago because I was very sick for 2 weeks and they checked me out, told me I was fine and sent me home, 2 days later I was in the hospital with sepsis and came very close to dying. All the cared about was getting everyone seen so they could go to lunch. I'd give 0 stars if I could!! read more

waited a hour and when it was my turn they took 2 other people ahead ,they had colds .I had a very swollen leg and knee . I would think that would of kept my place in line . I was in a wheel chair!!!! read more

My friend needed stitches in his foot *urgently* and we were told "we are closing in ten minutes, we have already taken our last patient today" they told us to go to South Shore in Norwell. Great thanks, it's not like they could have at least unwrapped the bandages and disinfect it or something. He needed stitches urgently and the doctors just walked out of their offices looking unconcerned. So much for "urgent" care. By the way this is what it looked like when they turned us away.... read more

Health Express - Urgent Care Near Me - Pembroke, Massachusetts

The doctor here was SO RUDE and condescending to my husband it was unbelievable. He needed a COVID test and when she gave the result to him she literally said "Good luck" with that. He tried to ask if an insect bite might've been causing some of his symptoms but she wouldn't discuss it because he was there for a COVID test she said, 'what are you here for'. read more

Nurse McNeil is so rude. Wish I read the reviews before I went there. Would have never gone there. Went there with a bad double ear infection they wanted to give me a COVID test. I said no to the helper nurse and she leaves like mad. Then McNeil swings open the door 1 minute later says " if you don't want a test then you need to leave now ". There r still things wrong with people other than COVID. Luckily I got in to see a real dr next day. Never going there again and will make sure anyone I no doesn't go there either read more

Absolutely rude staff. Lecturing patients that they don't even know about their medical status and decisions when they came in for a test. If you're going to lecture patients on their medical decisions at least wear a mask that fits your face properly. Will never be going here again. I'd rather wait eight hours for ConvenientMD down the street. read more

Would give zero stars if I could. Terrible service and very rude staff. I'd rather drive further for a different urgent care. Will not be back. read more

I have had several negative experiences at the Pembroke Health Express, but this most recent time will definitely be my last time. The majority of the staff are rude, barely look at you, and rush through your appointment even though I've almost always had to wait an extraordinarily long amount of time. I was there recently with my 4-year-old for over TWO HOURS just to have his ears checked. I asked staff twice if they knew how much longer, and they were dismissive. I will say one young woman was much more polite than the other staff and actually offered some apology/some crayons for my son. Dr. Sullivan and the male medical assistant were rude and had absolutely no bedside manner. No one ever peeked in to apologize/ give me any sort of indication of how much longer we'd be waiting. This is probably the 4th time we've seen Dr. Sullivan over the last couple years, so wish I could say maybe she was having a bad day. She talks over us, rushes us out the door, and is condescending and the opposite of sympathetic- almost as if it's our fault if our child is sick. NEVER EVER AGAIN! read more

This place is a fucking joke save your money. Went in for a cough left with steroids told me to come back if I wasn't better. Week later still sick and in severe ear pain. Went in SOBBING looking for help 20 minutes before they closed and they REFUSED ME. My ear is legit bleeding. Never ever again will I return to this place. I should be refunded my $20 co pay and this place should close right down read more

total scumbags. generated an additional bill 2 years later after i moved and hit my credit report. they had my number, all they had to do was call me for payment. btw, they wont prescribe you an antiobiotic, dont waste your time with these people. read more

the staff and doctor was extremely rude, although they were very quick and efficient. they weren't thorough in anything they did either. i don't recommend coming here if you want any sort of hospitality, and i would not trust this place with your children either. read more

I walked in with a low grade fever and a terrible cough. I was seen by Dr. Mensching and told him that I was exposed to the Flu. He instead did chest X-rays and prescribed me an inhaler. I went home that night with a worsening fever, vomiting and headache. When I called the next day to say that I know I have the flu and I cannot get out of bed, the receptionist told me that the dr I saw would most likely not do anything for me. Later that day I ended up in the ER with difficulty breathing due to cough and dehydration because of the fever I could not break even with Tylenol and Motrin. I am disgusted with the way I was treated. read more

I would not send my worst enemy here. Incompetent and unfriendly staff. I work in medicine and was appalled by the bedside manner displayed here. My young child being the patient, the medical assistant or whatever he was, was incredibly rude to her. Even worse bedside manner from the provider. read more

Was my 1st vist. I though it could save me a trip to my Primary Dr in Milton. Minor issue. Checked in as they opened 9am. Filled out forms called in right away. Was seen by the Dr in 10 mins. Was out the door in 20 mins. I'm very satisfied with the service, The Dr & Thier appreciatetion of my valuable time. read more

I wish I read the reviews before I went. Read them for yourself, 3/4 of them are not good. The woman doctor there is terrible. She talks in a very condescending manner and didn't listen to my concerns on a work related injury. Never again for me. This is the first review I have written in my life and I am close to retirement. read more

Went today for a possible sinus infection. I have 3 littles at home and I'm 7 months pregnant so just to be sure I had planned to get covid and flu tests while there. Nurse called me in and said "you think you have a sinus infection" then never asked a symptom, never used a stethoscope, never checked my ears, and only took my blood pressure and said, "well you know that could be covid - we can do a test", I said ok and then had to ask for flu test as well. As he was leaving the room, he asked if I was vaccinated. I said no. And he left. Had he asked WHY I wasn't he would have learned that I have a medical reason that my obgyn and primary care are fully aware of, have a plan for and are all on the same page about. After waiting for results, a female doctor with no bedside manner came in like a bull and immediately laid into me about not being vaccinated. Squeezed in a mention that I was covid negative but positive for flu. Not one mention of how to care for flu, just harassed me about vaccination status and how I need to be in communication with my obgyn and get on same page with covid. I said I was and we were and have a plan but she was relentless about talking about covid NOT the flu which I was positive for. What if I never asked for flu test? Would they have even given one? They are covid obsessed. When I left, I looked through the papers I got, all about aftercare for covid and a pamphlet about covid - NOT ONE AFTERCARE PAPER ABOUT THE FLU. I had to call my obgyn after I left for safe flu aftercare suggestions. Truly unbelievable. Will never go again. read more

Go to a real hospital! I wasted time and excruciating pain here and the next day I had to go to the real hospital with real professionals who have good bedside manner. I sprained my ankle...I missed a step..felt like my ankle actually folded in half. I could not get up... the pain was so bad that when a stranger helped me get into my car finally I started dry heaving and felt very faintish..my husband who was in a boot and on crutches had to drive me to this excuse for medical care. (Luckily it was his left foot) Now we arrive..Husband parked as close as he could bc clearly we are quite the pair here. He gets out and can barely help me..I had to HOP...the tiny distance from car to reception I HOPPED.. multiple breaks in between! Did anyone come out and help either one of us? Nope. Once in a room a very frosty, uncaring nurse or whatever she was..who really cares..asks what's wrong and to take my boot off. I said I can't..I cannot even touch that entire area. Not phased she tells me again to take it off...I get it she can't see the ankle with the boot on but she never helped..just sat and waited until it was removed. I honestly wouldn't have cared if they cut the $160 boots off..Just HELP me!! Long story short.. took one look.. yup sprained..basically nothing we can do. No X-ray.. but the best part was no help to my car either! Once AGAIN I hopped. Luckily there was one soul in that sterile robotic pop up hospital that had sympathy.... not from staff though!....it was a woman waiting to be seen... helped us back to the car!! Not a wheelchair or a crutch! Just wow! Oh and ps...health express..ssh hospital showed me next day how huge the swelling in my ankle was and put me in a boot and gave me crutches...that I was on for over 2 weeks!!! Never never again..I have anxiety about that sprain and I'm extra cautious with myself and honestly your above and beyond care helped nothing. read more

My first time at an express clinic.Every one seemed helpful.Dr. on call was courteous and caring.

Convenient! I was the first person to walk in the door right when they opened. The receptionists were polite. I was taken into the exam room around 9:05am and finished by 10:40. The techs and the nurse practitioners were so nice and accommodating. With being so far from Boston, I'm glad more urgent care clinics are opening up. This one was really handy. read more

Provider was very rude,, didn't shake my hand or introduced herself. She did not want to deal with sinus problem that I have been dealing with for 1 month. Check me out telling to do exact what I have been doing. For 1 month take over the counter medication. Do yourself a favor go your primary doctor and don't waste your money and time. read more

I would have given a double ZERO if possible. This place is absolutely horrible! My daughter was the first patient in the place yet we waited 50 minutes to be seen for only 5 minutes. But that's not the worse part. They billed me an extra $18 for a pregnancy test for my 11 YEAR OLD daughter who has NEVER had her period. And when I called to say this must be a mistake she said that it's standard billing whenever a urine sample is taken, even if a pregnancy test was provided or not. Patient be aware, they are just out to steal your money. $205 for a 5 minute consultation and $27 for the urine. Disgusting practice! Would NEVER EVER EVER return. read more

Doctor was very brash and told us to go to an eye specialist (on a weekend!) Both women working the desk were not helpful and one had a bad attitude. Tried to get a prescription sent to our pharmacy that their dr. wrote, and after 4 phone calls, still no script. I even called again and told them what pharmacy to use and went there and they said nothing was called in from Health Express. read more

I have gone here before and been satisfied. This time, however, not so much. I went for a bad pain in my shoulder area. The Dr came in, moved the arm around and said he knew exactly what was wrong and I did not need an x-ray. He said I had pulled muscles and tendons in my rotator cuff. After a week the pain had not gotten better so I went to my PC and was told that it was definitely not a rotator cuff and not even a problem with a shoulder. It was a pinched nerve. He took xrays and found the issue. Was sent to an Ortho doctor, confirmed diagnosis. Need PT and meds. I am really upset because I wasted a week and actually did things I should not have because of this diagnosis. Definitely will not be going back there again. read more

I'd actually give this place 0 stars if I could. Wasted 40 dollars to have them come in for not even a minute and send me out with some prescriptions. Was not told I had an infection and what the actual cause was. I was told to "read" the paper after I was asking the questions, instead having them explained to me because apparently were not worth their time. Dont go here, staying away from now on. read more

I called and spoke with a dr about some symptoms I've been having for almost two months and he said to go to the emergency room right away. I explained that I went to the emergency room and had no testing done and was requesting an X-ray be done to maybe identify the issue. I had had a colonoscopy done prior to this and this is the response I received "you already had a procedure done I'm not sure what you want us to do. I didn't see the results of the colonoscopy so therefor I can't help you. We are just urgent care" Word for word that's the response I got. I felt uncomfortable over the phone with this guy (who would not initially just pick up the phone and speak to me he made the reception ask me 10 questions) before I spoke directly to him, like this was some sort of extra chore. I pray this guy isn't as rude to other patients because I felt worse after this experience truly. Hope that guy was just having a bad day because I freaked out a little bit when a dr told to me "we don't know what to do with you". Don't go to this place. Go to the Pembroke one instead. They have drs that will listen to your symptoms and won't say "I don't know". I honestly could not believe how rude this guy was. It was like a scene out of a movie he sounded mad at me. read more

Went at 3:45 on a Sunday. Their hours say they are open till 4:00. They refused to see my 1 year old son because it would take to long to check him in etc. such a joke! This is a urgent care center - I understand they are not 24/7 but how can you deny care for a 1 year old when they come in during your hours of operation! This place is just about making $$$ read more

If I could give zero stars I would. It is amazing the this place would put a doctor like Dr. Patricia Sullivan in front of people especially children. She is unfriendly and lacks the common basics needed to deal with children who have to visit the doctor -- simply put, she is not gentle or caring and does not know how to make children at ease. She should only treat adults or, probably better yet, she should probably go into the lab and stay there (maybe they could give her a red stapler). Also, this place lost our kid's lab samples and have no clue where they are or how they were lost and then failed to contact us to let us know in time to redo them the the specialist appointment that was scheduled for the following week in Boston. So we had no lab results to share as a baseline for that appointment. (I will likely be contacting the AMA about this nonsense). Lastly, the head doctor even admitted that Dr. Sullivan should have referred us out in the first place and shouldn't have treated our child for the issues we came in for. Save yourself the time and go somewhere else that has competent, professional, and friendly staff. read more