Note: This clinic was my family's doctor and PCP for over 15 years…read more
The clinic doesn't seem to have very good phone reception. I called them a little under 10 mins after they opened and they didn't pick up nor call back, which is insane, because it's a Friday at 8:06am. I can't imagine they have many patients calling or in right now, knowing the state of their clinic over the past 2 decades.
Their service and care seems to have gotten more rushy--like they're a business now rather than a clinic. I understand they would like to go through patients to get to the next and not have others waiting so long, but after leaving my little brother's recent appointment, it was looking real empty inside. The nurse who took us in was kind, she was super sweet, and could clearly deal with kids. She's the reason this is upped another star. The doctor on the other hand, was super rushy and acted as if he wanted the appointment to be over as fast as possible. When my little brother asked what the doctor's name was, he basically ignored him both times, while the nurse told him right away, no issue. It's not a matter of liking kids or not--I personally wouldn't want to have kids in this day and age and I wouldn't say I particularly like just any kid--but it's a matter of respect for your patient no matter their age. The doctor also constantly gave my 10 year old brother non-verbal and vague instructions, which I then had to basically translate them over to my brother. If he's working as a doctor, I don't understand why he wasn't prepped to deal with kids or at least expect to deal with kids every now and then. And if you're a sibling, parent, teacher, babysitter, you'll know that kids are VERY different from one another and all their personalities can be unpredictable. Anyways, then the doctor proceeded to prescribe him cough medication. I asked him, "what specific medication is it?" He responded with "Just a cough medication you can pickup there anytime." Weird, but he's the doctor, we should be fine. I go pickup the medication, turns out it's pills, which my brother cannot swallow. We never got the question of whether he can take pills or not, so it was reasonable to assume he prescribed him liquid medicine.. but no. After the vague answer of "It's just cough medicine," maybe I should've clarified, or maybe he should've just answered my question fully. Now, tracing back to calling the office and them not answering, our weekend has just been inconvenienced, as if his sickness wasn't enough.
It's not just my one experience either, everytime we're there, there's always at least 1 patient walking out, looking distraught, and mentioning something similar to "The doctor says he can't help," or "The doctor says they won't do anything about it." After going here for almost 2 decades, I'll say I'm not surprised.
You might ask: "Why do you keep going if their quality of care is so bad?" My answer, is that I don't choose to go, but rather I take my little brother to his appointments per my parent's request. I also went frequently as a minor because my parents chose this clinic for me, but since I was 18 years old, I've switched care providers.
I would type more, but I feel like this is already pretty harsh. I've had a few more weird/negative experiences here as a kid, but this was the most recent one that finally made me write a review, as if that'd do anything. I hope at the very least it'll warn you all about the clinic and to just find a zoomcare and pay that $150. It's more worth it than coming here.