Do not go here if you value your time. Expect to wait 30mins-1hour, even with an appointment. Similar reviews tell the same story.
It's tough to find a good barbershop, so when I found headlines on Yelp I was hopeful.
I've been to headlines 3 times.
#1. I called prior asking if they took walk-ins. The person on the call said yes, so I dropped by in person the next day. The shop was closed, even though it's hours were listed as open on Yelp and Google.
I waited for 30 minutes until I saw someone open the front door. It was Mike the barber. He told me that he's booked until noon, and that I needed to make an appointment with him.
I took this encounter as a mistake on my part and assumed that it was my poor communication (they said they'd take walk ins but never specified that it was anytime). I made an appointment with Mike for another time.
#2. I arrived right on appointment time. The shop was closed. Nobody was there. I waited again for 10 minutes until Mike showed up. Then he had to leave for a family emergency (which I completely understand). I waited for an hour before he came back.
Mike's comprehension and communication was lacking. I asked for a dropback (i.e. a medium taper on the sides down to a low taper on the back). Mike listened to what I said and assumed I just wanted a combover.
Mike ended up giving me a low taper all around. He didn't even look at the pictures I showed him. Don't get me wrong, Mike did a great job. But it wasn't the job I had asked for.
#3. I assumed both previous times were lapses in my communication. I gave it one more shot.
I arrived at the barbershop and tried to open the door. Again it was closed. I waited 5-10 minutes because that's the polite thing to do. Then I texted Mike. He told me he had left the shop because he did not see me at the appointment time.
Then I knew that the communication issues were not my fault. Any person with common sense would text, "Hey where are you" if someone was not there at the exact time. Or wait 5-10 minutes for politeness. But perhaps this courtesy is another cultural difference.
I texted Mike feedback regarding his inability to be on time. He did not take feedback well and told me that he knew how to ran his own business.
Mike. I get it. I'm just one of your many many customers. However, if you can take something from this encounter, it's:
1. Communication is key. Please make sure that you're on the same page with your client both regarding the haircut and your timeliness.
2. Feedback is essential. As we're all working adults, there's no school to teach us. The only things that can teach us are our interactions with others. Try to be receptive of feedback.
That being said, I do NOT recommend this shop. Do not go here if you value your time. read more