I had been going here for years, mainly as the price always seemed pretty good,.. however, I routinely spent 1-2 hours sitting there, even when it didn't appear to be that busy,
After my last 2 visits, I wouldn't recommend this place to my worst enemy,
My penultimate visit, I sat there for 1 1/2 hours when there did not seem to really be many people there, found out at the end that they had put the two tyres on back to front?,.. apparently the tread had to point in a specific direction, you'd think they'd check that, but ok, i let that one go,..
Then went back for the front 2 tyres, and also had the tracking done,..
Again after a very long wait, i pulled away thinking that something wasn't quite right with the steering wheel, after a few miles i realised the steering wheel was completely off centre?
I phoned up when i got home and took it back the following week. I explained the issue again and the guy took it away, bought it back and said ok, all done now,.. pulled away and guess what,.. it's still completely wonky? what was he doing? don't they do this all day long?
Its a nit of a drive for me so I ended up taking it to my local dealer who did a full 4 wheel alignment and everything was fixed.
Tried to claim back the cost from Headley, but they only gave me a refund for the tracking as a 'good will gesture'
Apparently
1. I probably hit a pot hole after i left which caused my steering wheel to go out of line? even though the wheel alignment was fine (TWICE?)
2. My main dealer probably only fixed the issue by adjusting my steering wheel and my tracking is now probably all over the place???
Given up trying to get the money back,.. However I will NEVER return,! read more