We have had a recent shower remodel, even though the material is good quality, I would not use them again. After waiting the 2 days to use, I noticed we had little to no hot water. After waiting a week later we finally had someone return to adjust the hot water. The solution was to adjust my water heater, so now we scald ourselves everywhere in the house, except the shower. I will be calling in a trusted plumber to figure out what is wrong. The shower doors are still not adjusted correctly, was told the wall was out, but our previous doors fit properly. I am not sure how to post pictures, or I would post the damage made to the drywall after installation. I would not recommend paying in full until you were able to use the shower. Had I done this, I am sure that my issues would have resolved. As far as customer service, they do not call back, the salesmen were a day late, and the response time for issues is slow, or non-existent.
For the most part, the installer was on time and courteous, I feel that we were mislead on several issues. Had I known our installer lived 180 miles away, I would not have used this company. I would figure a $11,000.00 shower remodel would have been better spent on a private contractor. Do yourselves a favor and get several quotes before signing.
Glenda R.
Silvis, Il read more