We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

The beat care and attention anywhere around here. Both Dr…read moreFrench and Natalie Toth ARNP are awesome as we as their staff.

Office staff are unfriendly. Dr. French is 'personable', but also takes more of an interest in your…read morepersonal life than your health. They follow up late with test results, nobody ever answers your calls, it's hard to get prescription refills (they just want you to come in again and be charged for a simple refill and want to charge charge charge) and the office is dated. THEY DON'T EVEN KEEP MEDICAL RECORDS STRAIGHT! Request your medical records from her, you'd be surprised what's written down and compare it to what actaully happened at the appointment/what you were really prescribed. Will be going elsewhere for a PCP.

I've been to this clinic several times now, and it's always a pleasure. I've never had to make an…read moreappointment - I've always gotten in right away as a walk-in. Julie is very knowledgeable, helpful and attentive. I never feel like I'm being rushed out of there. She's managing my blood pressure, cholesterol and now, some derma issues. They draw blood on site which is so convenient. The cost for services is so reasonable that it just doesn't make sense for me to have a health plan. I just pay out of pocket and save so much money.

Healthcare professionals who actually listen and are dedicated to your health. Lower costs for…read moreappointments and testing are available. Walkins and appointments are welcome.

I was at the Pensacola Fl location yesterday for a Dorsal Medial Branch Block and I could not have…read morehad better care than I received. Everyone was very professional and caring . I even received a follow up call this morning asking how I was doing. I have also been to the office in Fort Walton Beach and have been under the care of doctor McFadden again I received great care. I have spine issues and arthritis I wanted relief from the pain and they have been very helpful in giving me relief. The doctors and nurses are working with me to find the best solution. I have also had a couple of prescriptions sent in and renewed without any problems. I would recommend Clearway to anyone who is serious about finding a solution to your pain.

I am so disappointed with this pain clinic. I recently asked in 2025 if the clinic could refer me…read moreto a pain psychologist to help me cope with my horrible constant pain, but was told that the clinic doesn't provide such services and wouldn't know where to send me. That is inexcusable! I also asked for a prescription for a drug to help calm my anxiety caused by my pain, but again was told that the clinic doesn't do that. You've got to be kidding! This is NOT a good pain clinic. For the past few months my appointments (and pre check-in paperwork) have been becoming creepy. The nurses persistently ask me month after month if I have ever been a drug addict, sex addict or am contemplating suicide. What is their problem? To repeatedly ask a patient the same stupid questions over and over and over is as offensive as is the disturbing inappropriate nature of the questions.

This is by far the worst doctors office in Pensacola. Call to make a appointment and get advice the…read moreladies are immediately rude and dismissive. When I am actually able to make it to my appointment they kick me out because I explained I've had trouble breathing since I incident at work that I'm not claiming on workman's comp I was only explaining the situation but was immediately told I will not be seen and they can't have anything to do with helping me. I was in the office to setup a primary care physician but was instead met with aggressive employees with no peoples skills or communication skills whatsoever.

Seriously my last straw with them today. I've been out of my medication for two weeks. I've called…read moremultiple times to get an appointment to get the answer machine and they never call back like they said they would. Finally got them today, TWO WEEKS until I can get an appointment, making it 4 WEEKS I will be off medication that I have been on for 4 years. Finding a new care provider TODAY! Haven't even been with them a year, I see why now why they have such low reviews. The front desk couldn't care less about their patients. Always seem to be put out when I come in, that is their job!!!

I've only been going to Dr. Willis for a short time, but love the fact when I have an…read moreappointment--I actually get in and I'm seen at my appointment time. Nothing worse than waiting on a doctor and the waiting room is empty. Thanks for considering our time Dr. Willis.

Abysmal intake department. The experience was so negative…read more The intake dept. refused to book my husbands appt. with the specialist because they wanted to know what the diagnosis was. That was the entire reason we needed the specialist! My husbands primary care doc couldn't diagnose and urgent care couldn't figure it out; those doctors told my husband to see a specialist yet when we called to book with the specialist the intake refused to book the appt. because we didn't have a diagnosis and because we didn't have a referral. We just relocated to the area, so no referral. I've never had a worse experience with a medical institutions intake dept. OK, I wrote this review before my husband went in. He had a very positive experience with the specialist which is why I'm giving 3 stars. The specialist immediately identified the issue and provided a diagnosis & a prescription to treat it within the first 5 minutes of the appt. It took all of five minutes despite the fact it took over six weeks to convince the intake department to get an appt for his condition that my husband had been suffering with for four months that two other doctors couldn't figure out. Thank God it wasn't life-threatening, but I'm disappointed with this facilities intake and I will be reluctant to book here in the future although my husband had a very good experience with the doctor. Btw, we have high quality PPO insurance although we were so desperate we would've paid cash but apparently they don't take cash patients here either! Just strange and terribly inefficient. Non medical professional staff should not be gate keeping appts. The end.

This place has gone downhill since they expanded…read more 1.5 hour wait for labs (with early morning appointment). May 2026. Called to make an imaging appointment, hold for 20 minutes just to get placed back into the primary care queue for another 20 minute hold... for them to tell me the first call to imaging was correct and placed back in that queue! Another 20 minute wait. May 2026 Imagining appointment rescheduled for 5 months later with no notification, called and nobody knows why. April 2026 Scheduled for a mammogram, undressed and in procedure room when they tell me they scheduled it too soon for insurance and come back next week. Feb 2026 The doctors are good, but the scheduling and waits are unacceptable.

If I could give 0 stars I would. It is impossible to get an appointment. Their doctors are retiring…read moreor moving away and they don't replace them. Even if you need help right away you can't get an appointment for 30 days or more. When asked what you should do they tell you to keep going to urgent care. They make it obvious that they put profits before patient care. What a disgrace!

Drs/Nurses are okay, front office staff leave something to be desired, though. Rude, forgetful,…read moreshort with you, don't follow up on prior authorization requests, etc. Facilities are nice, location is easy to get to. Overall, I rate them as okay, but could still do better.

Do not send your loved ones to this doctor. She is rude, condescending and lacks empathy but…read moreoccasionally paints on a false "southern smile" all while placating patients. Seeing her treatment of my 95 year old grandmother was disgusting and makes me worry how she treats other patients, especially those lacking a witness to the appointment.