i begged for a pillow for ninety minutes and was brushed off by the same woman with glasses . i…read morecan't talk due to PLS and yesterday i was told she didn't have time to let me write it out and today she ignored me totally, causing me to miss my only meal. i feel less than human right now and c she Acts like i choose not to talk. i am more than upset right now and hungry

I have nothing but negative feelings for this place, I have a lot to say but I'll keep it short and…read moresweet.. They ruined the last 2 weeks of my mothers life after losing her dentures, and tried to steal money from my aunt, there is a lot to unpack but I'm going to leave there because to get into it infuriates me... It's been 3yrs and entirely possible that no one working there then is there now, but I doubt very seriously that the general care of the people staying there has changed considering the turnover rates at these facilities...

My (now 98-years-old) father moved from Cincinnati 2 years ago to be closer to me. His place in…read moreOhio was fancy with ponds, concerts and gourmet food. But the care was terrible. Before he got here I toured the San Marcos offerings and decided on Brookdale SMS and both he and I are happy with the choice. Yes, the building is plain but I learned from Cincinnati that you have to look under the hood and that's where Brookdale shines. Everyone I've encountered goes out of their way to make sure Dad is happy and healthy and keeps me up to date with anything of significance happening in his life. The senior staff are professional and responsive and the aides are pleasant and competent. The low turnover rate of the staff is an indicator of a well run facility, especially in such a demanding field. I felt assured in the Covid-19 precautions and the proof of their efficacy was zero cases, staff and residents; a friend's mother died of Covid in a nearby facility. We would make the same choice again and highly recommend Brookdale San Marcos South.

This review is for Brookdale on Jones Maltsberger. Before deciding to place a loved one at this…read morefacility, please read this review and look up "lawsuits against Brookdale Senior Living." This is a Type B facility, meaning it should be able to provide 24/7 care for residents with limited mobility. My mom stayed here only a little over a month and experienced what we believe was neglect along with verbal and financial abuse. Shortly after moving in, she suffered an injury that left her barely able to walk due to severe pain. We quickly learned this facility could not provide the compassionate and attentive care they claimed they could. During this time, Brookdale leadership suggested hospice and convinced me, while I was emotionally distraught, to add medication dispensing and grooming services. I left that meeting emotionally drained with an additional $1,000 added to my mother's monthly bill believing she would receive the care she needed. I was wrong and looking back, the experience felt predatory. Most second shifts (2-10 p.m.) had only two caregivers for the facility and no supervisor present. Even during first shift, caregivers appeared overwhelmed and rushed. If my mother was asleep, meals were sometimes left out of her reach. I once found Desitin in her toothbrush, and one weekend, she was left in the same nightgown from Friday through Sunday. She often waited 1-2 hours for call requests to be answered, and one night her call went unanswered for six hours. If she had fallen or experienced a medical emergency, help may not have arrived in time. The final turning point came when a caregiver verbally intimidated my mother for using her call button. While my mother was in pain in bed, the caregiver leaned over her and told her to stop pressing the button because they had many other residents to care for and "everyone pays for extra services." After this, my mother became afraid to ask for help during second shift. Her hospice nurse later told me the staff could not care for her appropriately and recommended a personal care home instead. I moved my mother out as quickly as possible. She is now thriving in a personal care home where she is treated with dignity and respect, something that was severely lacking during our experience at Brookdale on Jones Maltsberger. I did not immediately report the verbal abuse because my mother feared retaliation while she still lived there. Instead, I focused on getting her somewhere safe. The fact that she feared retaliation at all says a great deal about the environment there. I have since submitted detailed reports to authorities and included contact information for family, friends, and clinicians who witnessed these issues. Because Brookdale could not adequately care for her, I obtained a support letter from the hospice physician requesting a 14-day notice instead of the full 30 days. The Executive Director rejected this request, insisting the facility could meet her needs despite the serious issues occurring during second shift. I also asked them to consider refunding at least part of the $2,000 community fee my mother paid given she was barely there a month and left under these circumstances, but this was also rejected. Additionally, despite revoking authorization for automatic withdrawals, Brookdale still attempted to withdraw a large disputed amount that would have placed my mom at a deficit if I hadn't already placed a stop payment on Brookdale. I was present at this facility almost daily and my mother was still verbally abused and neglected. I worry deeply about residents who are even more vulnerable because not everyone has someone to advocate for them the way I could for my mother. No family should ever have to wonder whether their loved one is being ignored, humiliated, or left to suffer behind a very costly closed door.

Joy Jennings was attendant With 2 others. Thanks. Each day. Is short and another to add…read moregoodness. Jan 2021

My family and I needed some overnight care for my 86-year-old grandmother. As a family we were…read moretrying to deal with it alone but it became very overwhelming for everyone. We called and spoke with the staff at Halo. They were very comforting to answer any of our questions. We spoke with the owner Adam about our insurance benefits. He was helpful andvery knowledgeable about long-term care insurance. We were very surprised about how quickly they were able to start the service. I called on a Friday at 4 PM The initial assessment was set at 6:30p. And by 7 PM they had a wonderful caregiver there to cover the overnight. She helped us organize and get my grandmother comfortable into bed. I realized that as a family we were way over our head and trying to provide care ourselves. Because our caregiver made everything that we were struggling with look very easy. Overall this is a wonderful business. And the caregivers are so very caring. I would recommend them to anyone.

I would strongly caution anyone considering Bennington Health Care for their loved ones. Our…read moreexperience has been beyond frustrating and disappointing. The lack of communication from employees and management is unacceptable, making it impossible to trust them with something as important as caregiving. The caregivers they hire are unreliable at best and in some cases, outright dishonest. One caregiver stole over $1,000 worth of items from my mother's home, and Bennington Health Care did nothing to make it right. We are still waiting for a detective to speak with us for the report they say they submitted, but Bennington offers no copy of the police report or a contact for us to speak with. On top of that, caregivers routinely fail to show up for scheduled shifts and don't even bother to call, leaving my mother without the care she needs. Their inability to hire and retain caregivers in the Austin area has made finding consistent care nearly impossible. They even requested I begin working for them at $11/Hour to care for her myself since they could not find anyone in the area. If you are looking for a professional and dependable caregiving service, look elsewhere--this company has proven time and again that they are not professional, unable to communicate effectively and will flat out lie to cover their mishaps.

Had people steal from our home. People would no call and no show. Simone would come one day and…read morethen not show the next day with no call. Then the company still tried to charge for days of no shows.