Heads up to anyone who is considering using this business…read more Let me tell you our family's story. My Mother prepaid her funeral. In November 2019 I contacted the funeral home to see if they had an obituary that my Mom may have written. I was told no. I also told them my Mom was under hospice care, so they had a heads up. My Mother died in December. That morning, when Mike Williams came to the McCoy Hospice Suite at Ave Maria Nursing Home, I wasn't there. But, from my sister's viewpoint, he greeted our brother and sister-in-law and proceeded to ignore my sister, not even acknowledging her. That afternoon, the three children met with Mike to go over arrangements. Pastor Biberdorf was there also. From the very beginning, Mike was mad. Mad. Mad. He told us how our Mom had written her obituary. I told him I was really surprised at that, as I had called the previous month and was told the opposite. He responded with, "I didn't tell you that". "No", I said, "but a woman from this business did". So, at some point, he proudly presents (as if to say, I told you so) the obituary that my Mom had written. Not. As we each started reading it we realized, 1. This is not my Mom's typewriter, she didn't type it (this was my Mother's norm). 2. My Mom knows how to spell her name. She didn't write this. 3. My Mom didn't know when she was going to die or when her funeral was. She did not write this. 4. My Mom clearly knew all of her grandchildren and great grandchildren. Not all were listed. My Mom didn't write this. Clearly Mike had lied to us. Why he had to lie about this we will never know. My Mom had prepaid for her funeral. Early on in the meeting, Mike said there was about $1800 owed. He said our Mother had taken this money out of her account. In fact, she hadn't. After our Mom had prepaid for her funeral, she noticed Mike had charged her for something she didn't want. And it had been refunded to her. I don't know if he was trying to pull a fast one on us or what. He clearly had adequate time to review the file when he met with us. He never asked for more money again. As we are trying to work on arrangements, he was just plain agitated. We had music already arranged and were working on the exiting of the casket after the funeral. My sister was asking whether the pall bearers would be able to walk on the sides of the casket, or whether they had to go in front and behind the casket. This was a concern because of the width of the aisle in the church. Mike got irate and asked my sister whether she wanted to drive the hearse too. Silence. Shock. I said, "that was uncalled for". So, he apologized to me, not my sister. This behavior was so unprofessional it is just appalling. Mike was acting like he wanted to have a confrontation. He reminded me of a bully. Do you want this when you have to deal with a loved one's death? As Mike is being so horrible, my sister says "I lost my Mother today". It was very good to hear her say this. Because of the day of the week, the weather and the timing of the funeral, we had the weekend to get an appropriate obituary put together. As I was getting ready to send it to Mike I got to thinking. Why in the world would I ever want to deal with a man who treats a grieving family as he did? So, I called and spoke with his partner and said we didn't need Mike's services. Incredibly, Mike had the gall to call about five minutes later and say that he wasn't available. Really? Was he trying to quit even though I had just fired him? Be advised of Mike. Maybe he hadn't taken his meds that day, but no one should ever be treated the way he treated our family. At the church, Ms. Rasmussen was rude to the pallbearers. She accused two of them for being late. They weren't. One experienced pallbearer had to instruct the others on what to do. I expected that this was part of her job. And because of the weather, we made arrangements in May to have our Mother buried. My Mother had two surviving brothers who would be attending. They weren't in particularily good health. So, I asked Ms. Rasmussen if she could bring some chairs. She promised to bring four. But, she didn't. She said there was no room. Really? So, you can't rely on her word either. Unfortunately, our Uncles could not stay for the length of time that they wanted to as the accomodations promised, weren't there. Call me if you want to discuss this. Stephanie Loose 770.745.7099.

Mitch Armstrong and his staff are amazing. My father recently passed away and from beginning to…read moreend Mitch was there for everything we needed. So professional and so personable. I want to say thank you from the bottom of my heart for everything you did.