Although Steve at Lloyds computers was very congenial, He is a PC man, asked him if he knew enough to take a look at my imac. He said he would rather than saying he really was not capable. Anyway, he didn,t know what to do even though I told him there was a how too video on utube that showed him exactly what to do. I didn't not have the tools so I said okay. Well it cost me over $100.00 to find out what I already knew. I thought that was a lesson for him i paid for. I found a computer guy the next day that said if" I can't fix it there will be know charge! " Express tech is where to go if you want to know whether they can help or not! Charlie Kamesch Jamestown read more