If I could give minus stars I would.
Honestly the worst company or service provider I have ever had the misfortune of dealing with.
The disorganisation would almost be comical if it hadn't cost me many hours, much anger and over £100.
After arranging a viewing and being shown the property by Jonny (whom I have no complaints about whatsoever; he was great!) which I eventually signed for, my housemates and I were very pleased with Haus's service.
However, when it came to money this is where they seriously failed me. In order to take the house off the market I was told I needed to pay the deposit of £300, which I did. It was not made clear to me or ever explained to me that the deposit was £50 less than that but there was a signing and admin fee of £80 making the total I needed to pay £330. Had their communication been better, I would have paid this on the first day, obviously.
It was not until two months later I was told "your deposit is outstanding". As I had been the first of my housemates to pay the deposit I was obviously very confused by this and tried to contact them but to no avail. Eventually I was told by someone it wasn't the full deposit but £30 which I needed to pay and then I was good to collect my keys in July. After knowing what this was for, I obliged.
I contacted Haus again about this and had texts saying they couldn't locate the £30 I had paid. I was obviously very confused by this all so sent a screenshot of my account showing the £30 debited from my account to them. Claire, then assured me she had located this but it had been sent to the wrong account and she would deal with it and I just had to sit tight.
After paying this however, I was still bombarded with emails and texts and phone calls saying I still owed money.
One girl on the phone, who's name I unfortunately didn't get, was extremely rude and patronising to me about this situation so I paid the £30 again thinking maybe I had forgotten after all (I suffer from ME so I do forget whole weeks or events). I sent an email though after this to double check and apparently there was no record of this payment either to which I was obviously extremely angry and began to think there is some fraud going on- I still have these concerns.
I had a compulsory field trip to attend with uni which was going to cost me a lot to go to and I couldn't pay for this without entering my overdraft as this £30 had not been refunded to me. Due to waiting for Haus to ever get back to me, I had to wait to buy my tickets which left me paying more for them than I needed to. All this accumulated to over £100 which is 5 weeks food for me when at uni.
Not only this, but when the 1st July came and our contract started, Haus didn't have the right keys so my housemates were left on the steps of the house with no way to get in for over an hour and a half.
It has now been almost three months since I first asked for my money to be refunded to me and Haus have stopped replying to my emails and I cannot get through on the phone, and no money has been refunded to me despite previous promises.
An abomination of a company and I would never be able to recommend them to anyone. read more