We greatly appreciate our local heroes, especially our law enforcement officers at the Augusta…read morePolice Department. They are kind and truly care about the community they serve.

I'm not sure if the 624-9000 number is connected to this exact branch but Google says it is so…read morethey're getting the brunt of my frustration. I waited on hold for 32 minutes in the middle of the work day with the most annoying and persistent hold music. I am hard of hearing so I have to wear headphones for phone calls and I had them turned way down because of the incessant ringing in the aforementioned hold music. Suddenly, someone picked up and I scrambled to adjust the volume on my phone. The lady on the other end rudely said "I can't hear you!" as I hurriedly tried to explain to her that I was fixing my headphones. She immediately hung up on me. I was fuming of course but I needed my issue addressed so I immediately called back. This time I only waited 24 minutes and kept my headphones on full blast while I listened to the annoying hold music. The same rude lady answered the phone and I, not wanting to be hung up on again after an hour of my life wasted, quickly explained that I needed to change my mailing address. She was almost comically rude and accused me of committing fraud. At this point I burst out laughing and she proceeded to, for the second time in an hour, hang up on me. The funniest thing is that the Maine DMV website says you can't change your address online and you need to speak to someone but I sent an email and they did it without any issue. So glad I wasted all that time to be told incorrect info by someone on a power trip. Guess I wasn't committing fraud after all! Who knew??? If you have to choose between having your fingernails torn out or talking to the lady at this office, I guess I'd pick the latter but otherwise? Avoid at all costs.

The best experience I have ever had at a Bureau of MV and I have visited multiple in many states,…read moresome are just routinely bad (OR you know) but this one was SMOOTH and easy to navigate. I was helped by an amazing lady on the phone who guided me through what I would need for my CDL transfer (my out of state license expired while I was recovering from surgery) and helped me get dialed in prior to coming in. When I visited the site in person, I was fortunate enough to have the same lady, I wish I had written her name down, she was amazing and helped me through the process with candor, precision and some laughs. I was in an out in 30 minutes and had everything I needed done finished with perfection. I wish every states BMV/DMV operated with this level of efficiency and customer care!

The staff was so helpful and friendly. I came in with a few questions about shipping multiple items…read moreout of state and they were able to direct me to the most affordable shipping options and package sizes to fit my needs. Because of their advice, I was able to save both time and money when shipping out what I needed.

We enjoyed our visit to the library!…read more We were able to find parking right next to the building. They are diagonal spots - spaced pretty well so that you can unload kids from car seats. Not sure where the other spots are because we lucked out, especially on a winter warn day that was soooo cold. The entrance is to the side/back part of the building. There is a ramp so it is accessible for most. When you walk in there is a metal detector that you walk through. Following my little niece and nephew, we immediately turned left when we walked in, which is where the younger kids library is. There were a couple of tables and chairs just inside the door. There were a couple of workers behind the desk that greeted us with a smile and hello as we walked in. There is a "no food or drink" policy unless you are at a designated area - there are signs. There were so many great options for kids - fiction, non-fiction (learning), magazines and toward the back part of the section, they had some puzzles and simple toys. There were little chairs in the back where you could sit and ready with the kids. There is also a family restroom in the area. Everything was so neat and organized. They had a second where you could borrow DVDs, music and movies. It was great. The day we went they had hidden dragons and if a kid finds one (1 per day) - they can turn it in at the desk for a button reward. So fun! This is a cute library - such an engaging experience for the kids.

Looking for information, which I knew I could find at the Waterville public library. In addition…read moreneeded to fax some important business papers. As soon as I walked in, I was greeted by a young man named John, who directed me to the fax machine and stated if I was in need of further assistance, please don't hesitate to inform him. Being tech challenged I needed to reach out to yet another individual named Pete, who guided me through the process and then led me to the area where I could find the information I was in need of for my studies. Most impressed with the great people skills, the courtesy and professionalism of the staff at the Waterville public library. Thank you, John and thank you, Pete!

Over the past year my dad with dementia tended to wander. The Winslow PD were always caring and…read morecompassionate when they found him and called to explain what was up. They were helpful and treated him respectfully. Great bunch of folks. Nothing to fear from law abiding citizens of the town. They're definitely here for us...

Everyone is nice, fast and efficient. The only thing is that they have very limited hours so it is…read moremuch more convenient to go to the Fairfield Post Office.

We try to visit capitol buildings in each state we visit. Most recently, we visited the Maine State…read moreHouse. Nestled in Augusta, Maine, the capitol building is large and appeared pretty plain when we first arrived. There is visitor parking available on the side and in the back of the building. So when we arrived in the back, it looked like a large, unremarkable, white building. We decided to take a peek inside (it was nearly closing, so it was just a peek) and then take a walk around the perimeter. I'm so glad we did. The view from the front is pillared with and rotunda topped. It was lovely. The grounds aren't extensive but well appointed on the pathway leading to the front. We were happy we made the stop!

Enjoyed both the tour of the Blaine House and the Capital by tour guides. We booked in advance…read more Parking is free and easy in lot across the street. The grounds are beautiful. Everyone from security to the tour guides were all very friendly and knowledgeable.

The coolest library on the planet. It looks like the library is in an old wooden church with…read morestained glass windows and high arched ceilings. Huge children's play area with tons of children's books and toys. Excellent staff. Brought my dog a biscuit. They have complimentary coffee and computers. All kinds of programs and talks. Books galore. It is so cute and adorable. There are lots of children around playing and reading books. Story time. It is just an incredible library, a special place.