Staff is kind. No clue if they are licensed or degreed. One doctor who comes only once a week to…read moresee and treat patients. Physical therapy was adequate, according to my friend, a rehab patient. But. Run down building and property. Poor outside lighting in a parking lot. Poorly furnished rooms, with torn chairs and next to no furniture. Terrible bedding. Cafeteria like dining room with institutional type food. No bathroom in the room; only a toilet and sink with a curtain to pull for privacy. My friend recovering my serious surgery, was not helped to shower for the first two weeks he was there. No shower for two weeks! I would never recommend this facility to anyone.

I am a believer of '2nd Chances' because I am a child of God. I promise to not go off of others…read morereviews, but will see how things continue to go for our mom's care. We have experienced a few hick-ups, but lets see... Trust and believe, if they don't turn around - WE will be honest in our posting and will give all the details of what transpired. God, please don't let this be a bad experience for our mother, and we pray that you will take control of the process going forward. We know how difficult it is to find care in these type of facilities, but we pray that this is 1 that we can say is what we believed it to be upon her admission.... We know that in YOU there is no failure and we pray that the staff and administration here also knows the same. Give them wisdom, guidance and direction to care for ALL patients with professionalism and caring hearts, and the ability to 'know and do' BETTER!!!! (That they should keep in mind that when they treat ANY AND EVERY PATIENT - that this could be their own mother, father, sister, brother, husband or wife!) - Amen.

this was a VERY harsh reality! at first..when tou walk into the facility, you think..ok, not so…read morebad. i think its just a false idea of what the rest of the place looks like. at the entrance, it smells like lysol and seems to appear clean. we checked in (where it took so long).."up to the third floor" they said. we entered the third floor, and we smelt nothing but urine and feces. the nurses could give absolutely 2 shits about anyone there. it seemed to be the social workers lock themselves in an office, in which THEY dont even want to come out. we sat and waited in the area with the desk in the middle, which was falling apart and literally rhe paint was coming off the walls (which from the smell of everything, prob did that!) The Patients couldnt of been in worst shape...people with missing limbs and have compketely lost their minds. there was no support or love or anything for that matter from ANY of the staff. i have never been so horrified in my life (worse that the WORST horror movie you ever saw). i know this is a state line facility and i shouldn't have anticipated much, but wow! is this really how our country takes care of us at the end?! the place is so bad, i would say people in prison are getting a better deal or maybe even a dog kennel. i wouldnt even bring my dog there to WALK AROUND! it really makes you think about the things you want for your loved ones as they reach a ceartin point. its a VERY harsh reality. so people...work hard!, take care of yoir loved ones...MAKE SURE THEY NEVER END UP HERE!!!! ITS HELL ON EARTH!

My sister died recently. She was receiving good care there. My only complaint was that my sister…read morewas transferred to a room without a TV. She was legally blind so she couldn't read or use her phone for the internet. I live in San Francisco. I sent her a tablet hoping she could see the large print but she died before receiving it. Her last days were in a room with no TV, visitors, no one to talk with and in isolation. I realize how difficult this is during Covid. I don't blame the staff, but the Lodge must be seriously lacking in funds if it can't provide TV's for the short stay SNF. Fortunately my sister could use the phone and we spoke daily. But thinking of her last days in such isolation haunts me.

This place is absolutely horrible. I would rate it under a 1 if I could. The staff is so…read moreunprofessional and when calling to speak to a loved one, the stupid staff gives all kinds of excuses of not wanting to give the patient the phone so you can talk to him or her. The patient's room doesn't look clean especially the floor. There isn't any clock on the wall and the staff pretends they don't know how to work the remote. The bathroom is a shared bathroom so someone can actually come in while you are in there. There isn't any lock to lock the bathroom while you are in there. The staff does not give the patients real care like a hospital does. Do not put your loved ones in here not even for rehab.

Nurses rude uncaring ,food was toxic waste more interested…read morein taking your money then giving care they give nursing homes and physical therapist a black eye medical attention a real joke ! Don't take your love ones to that prison...! The Worse !!!

Hello, my name is Jimmie Mitchell a current resident at Fairview Nursing Home second floor rm#226A…read more I am posting this review to tell exactly how horrible it is living here..it has been in the 90's weather wise, and my rooms thermostat is at 79-81 constantly, the air condition system works when it wants to. My roommate and i have no working landline phone and have been without one for a year. The call bell only works if i literally take the cord out from the wall, even then only the light up top the door lights up, no one would be aware of the call bell light because it doesn't buzz at nursing station ..they allowed an employee yesterday that was unknown to any residents to take swabs on their gums clamming it was for a COVID test, which no resident was made aware of nor signed for.. upon information and belief i but not limited to believes that the administrator but not limited to and other staff members and employees are purposely misleading and manipulating residents and now are going above and beyond the calls of duty and are starting procedures to evict and displaced residents who really don't have any safe and secured places to go, clamming money being the primary cause and reasoning for doing so. Mean while the quality of living suffers, dilapidated building, subpar medical aid, and to be constantly reminded that Fairview Nursing Home controls ever aspect of what little life we have left....If you truly love your kin folk and loved ones PLEASE DO NOT PUT THEM IN FAIRVIEW NURSING HOME.

Active Day is a day program for physically and mentally disabled adults. My daughter has been…read moregoing there for about a month now. Before she started, we were taken on a small tour of the place and spoke to some of the staff. Everyone greeted us with a friendly hello. They always answer the phone with " This is Active Day! How can I make your day better!" Which always makes me smile! The schedule is great! They are open from 7-6pm Mon-Fri. So I was able to pick the hours and days that was convenient for me. I have to bring and pick my daughter up, but I don't mind because it is near my home. There is a lot of paperwork and etc. to do before getting into the program, but it is worth it. My daughter loves it and tells me all about it when she comes home! They make a Active Day by providing them with fun activities,music, singing, playing instruments, movies, walks etc. They also provide them with breakfast, lunch and a snack (depending on the time they come in). I also like that their door is locked, so people can't just walk in off the street....you have to be buzzed in. Wish I had found this place sooner, but glad I know now!

Best Center in Philly!! All individuals are treated with tender loving care !! The staff and Center…read moreDirector are exceptional!!

As soon as the automated doors opened, the urine hit me SO hard! Honestly, I don't know how the…read morestaff work in that environment. I don't like talking about the attitude of the staff because any one who can work all day with that smell has to be a certain kind of person anyway. On my first visit, I put air fresheners and plug ins in my mothers room because I couldn't stand the smell. Walking to my mother's room, the first thing that I noticed was that more than half of the call lights on the rooms (including my mothers) were on, and remained on for the duration of my half hour visit. The residents look absolutely miserable. My mother was only in there for short term rehab, and I had to get her out of there! I wouldn't send my pet to that facility. The staff (most of them) are not friendly and just seemed uninterested in the care that they are providing. When you call, you have to go through several "floors' before you can speak to the practioners on the floor of your loved ones. For a few days, I was told that my mom's clothes were 'lost' in the laundry room. I started looking for them, and they were in the trash can in her room! When I explained it to the CNA, I was told that it wasn't a trash can, it was where they put dirty clothes. However, when I opened the can, it had trash in it! Along with my mom's soiled clothes that smelled SO BADLY!!! I could go on, but the bottom line is DO NOT SEND YOUR LOVED ONES THERE!!!

Absolutely the laziest staff I've delt with over 20 yrs in LTC…read more 1. Morning consist of many staff being late to work. 2. Next you have some eating their breakfast at the Nursing desk. 3. If someone does call off, you'll be able to hear staff complain most of the day. Then have the gall to inform you their short "today" and unable to get many patients out of the bed. 4. You'll hear a seasoned nurse say, "out loud" and proud "what they won't be doing to assist the staff. 5. Good Luck getting call bells answered in a timely manner. You would pee yourself or worse. I've watched someone come in turn off the light and not ask a thing. 5. Dragging full bags of linen or diapers and NOT closed up, smelling up the entire hall. 6. Curtains on windows sagging or missing hooks. Or the draw curtain between beds with food or god knows that what. 7. You will attempt to take your loved one to the room toilet and find dirty diapers or cloths hanging on the towel rack or in a corner. 8. Most residents are sitting around in hospital gowns or some with cloths so big and their pants aren't pulled up over their behind. 9. You will find patients sitting in the dining room for a couple of shifts and never moved or seen by someone from shift to shift. 10. If you're ever in the need to put a loved one in Rehab or LTC such as these, the only way to make sure your loved one is cared for is to be there daily. 11. Oddest thing is I've never seen mangmt. on the floors, rounding or a walk through. You'll find them in the conference room most of the day. Most floors don't have a supervisor. So, who's watching them actually do their jobs. 12. The Administrator! He'll tell you anything to appease you. And over time You'll get sick and tired of telling him what's what. Apparently, he's not on the flr doing a walk through from time to time to keep everyone on their toes. I feel so bad for many of the patients here, it is apparent they don't have someone coming to see them with any regularity. God Bless them and keep them. Having a loved one here was very troubling to say the least. I've heard that some think the LTS is over regulated. The thing is who's making sure they actually stay on top of all this drama? Really need realiable, caring, empathtic staff. You get a few here and there and in 3-6 months they will be gone. This requires better staffing levels and people actually doing their jobs. "The mice will play when the cats away" It has been said. The ONLY reason I leave 1 star because they don't have a negative rating system. If they haven't been sued it's around the corner.

I am very concerned about the quality of care and management at Germantown Home. During my time…read morethere I observed chronic understaffing, residents left in soiled linens for extended periods, and recurring sanitation issues including evidence of pests in resident areas. There have also been frequent scheduling and payroll errors and a workplace culture described to me by multiple staff as retaliatory and hostile, which I believe is affecting resident care. I recommend families verify current inspection reports, ask about staffing levels and infection‑control procedures, and contact the Pennsylvania Dept. of Health or the Long‑Term Care Ombudsman before considering placement.

My mom has been a resident for over a year. She is doing better than she was at home. My only…read moreconcern is her mobility. She isn't allowed to walk much because her condition has affected her balance. Her doctor has requested that she has PT and OT and this has been done but her desire to walk has been restricted to only PT. The staff notifies me of any changes in her condition. They only missed one time, when there was a covid outbreak on her floor. I was called about another issue and it came up in the conversation and I was shocked because I wasn't called about the covid outbreak on her floor (she had tested positive). The staff is really good with Mom and take good care of her.

My father was on hospice care for about 5 months. My family and I cannot say enough about the care…read morehe received by the nurses ,health care workers, spiritual counselor and social worker. The support the team gave my mom was also very good. There was always someone on call if she needed. Thank you for making my dad's final months comfortable and for always doing the best care for him.

From the owner: Our Mission Tender Care Hospice PA. will provide the…read morehighest level of compassionate care and support to our patients. We care for the entire individual, not just their illness. We value and respect that every person takes their own path during this time in their life.

My husband was there for 3 1/2 wks. An aide left him alone in the bathroom to take a personal call…read moreon her cell and he almost fell. Another night he asked for a pillow under his knees and was told, "I'll see if I can find one", and the aide never returned. She also dropped the call button on the floor so he could not reach it and call for help. He was in pain all night until someone came in at 5:00 a.m. and got him a pillow. He developed a bed sore that they originally identified as such, but then tried to cover it up by saying it was "an abrasion". He was promised at my suggestion, to walk 2x/day, but most of the time that did not happen. One Sunday an aide walked w/him in the a.m., but when he asked again in the afternoon, he was told "I walked with you this morning. I'm too busy now and can't do it." I walked by the nurses' station 2 minutes later and found him sitting there doing nothing! Cleanliness is non-existent. Dirty clothes/underwear was put in a drawer with clean and I had to take everything home to wash it. One day someone came in to "clean" the toilet and I watched her clean the toilet bowl with a brush and then proceed to "clean" the top of the toilet seat with the same dirty brush!! Disgusting!!! Some of the people are pleasant, but others are downright nasty and act like they're doing you a favor. They're getting paid to provide patient care and if they don't like it, they should not be there. This place was a huge disappointment to say the least!

I just spoke to a dining supervisor about my one negative experience, and she was very eager to…read moreensure it never happens again. Three cheers for dining services at The Hill! Now, the only issue involves transportation. There's a push to construct another parking area (or otherwise provide more parking). I would greatly prefer to see a frequently used shuttle between the Hill and local bus stops (routes L, 23, 27, 94, 97, 134, etc) and train stations in Chestnut Hill.