BUYER BEWARE!!!! THIS COMPANY SELLS AND MANUFACTURES POOR QUALITY ITEMS AND DOES NOT STAND BEHIND THEM.. there's no phone number in which anybody will answer.. everything's by email.. and take some weeks to respond.. their customer service department is ABSOLUTELY HORRIBLE!!. Picture below is a very expensive orthopedic dog bed that I purchased made by them.. that will not inflate after you take it out of the container.. it is sat limp and deflated for over a month now and they refuse to replace it.. read more

Harry Barker - Useless brand new JUNK! - Pet Stores Near Me - Hanahan, South Carolina

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I was a repeat customer of Harry Barker and I was still treated horribly by the customer service manager, Rachel. The leash I ordered didn't work, which I sent video and photo proof of. They still charged me a restocking fee after I returned it. After several emails that were going no where, I asked her to call me to discuss multiple times but she refused to pick up the phone. It's sad that they are willing to treat customers this poorly over $3. Out of principle, I have disputed the charge with my credit card company and will never recommend Harry Barker products again after this hellish experience. read more

Harry Barker - Pet Stores Near Me - Hanahan, South Carolina

So this place is something else. I bought an expensive dog bed, and within two weeks it started to unravel at the seems on the top baffle. I reached out via phone-no answer. Emailed and received a response from someone named Rachel. She was very helpful and nice. I sent pictures, explained the issue and she offered to replace the bed...great! Except after I sent her my address, never heard back from her again. I did ask if I could switch out the pattern, but said if not no worries. And this was in August/Sept of 2021! And since then, when trying to call the customer service phone number 843-766-8686 no one answers and VM inbox is full. Sent follow up emails...and just sent another follow up today 5/5/22! No dog bed replacement, nada :( read more

I placed an order for Canines Veterans Dog Treats in October and only received the tins without the dog treats inside. I wrote to their customer service and they told me the dog treats were sent out separately. However after two months till didn't receive the dog treats. Be aware of this company! read more

I have been a devoted Harry Barker customer for years. My cute rescue pooch has a collar for every season and I regularly give Harry Barker products as gifts to friends when there is an arrival of a new pet. I have been a true brand ambassador for Harry Barker. About a week ago, I spotted a red plaid dog collar that would be perfect for the holidays. It was full price and there were no specials available, not even free shipping. (What online store still charges for shipping these days?) I paid full price and the shipping was 50% of the cost of the collar! Oh well, all in the name of quality merchandise, a company I have loved and a dog who deserves a little festive fashion. Two weeks later, the collar was marked down significantly for Black Friday. I called the customer service line to see if they could offer an adjustment, given my recent purchase. No answer. Only option was to leave a voicemail. I looked on the website again today, and the collar is still listed at the reduced price. So, I called again today and reached customer service (a misnomer in this case). I explained the situation, to which she replied that "oh that is the Black Friday price and we have someone working on changing the price right now." (Mmmm kay, Black Friday was FIVE DAYS AGO and just because you are about to change the price, doesn't mean it isn't on sale until you do. I am sure there is some bit about false advertising in there.) I explained that item still showed as on sale and the site would let me put the item in my cart at that price. She said she would have to consult an associate and they would email me back. A few hours later, I received this email: "Thanks for calling in earlier. Unfortunately, I am unable to discount that collar for you. I reached out to my colleague and the sale was a Black Friday sale. Your collar was ordered prior to that, and there's really nothing we can do, as you received your collar in a timely manner. I'm so sorry that we're not able to credit you the difference." Given that I am within the 30 day window for returns and the item is currently listed on sale (not just on Black Friday), it makes no sense that Harry Barker wouldn't honor a price adjustment. It has nothing to do with me receiving my collar in a timely manner. Very disappointed. Americans spend more than $60.59 billion each year on their pets. That's a lot of money and there is a lot of competition. Adios, Harry Barker. I'm with the competition now. read more

I placed an order online as a gift for a friend's new puppy and it was never shipped. I have left multiple emails and voicemails with customer service. They don't answer their phone or respond to emails. I now have to file a complaint with American Express to try to get my money back. read more

The absolute worst dog accessory retailers! Why they are still in business is a mystery to me. I ordered Santa dog toys that were featured in Parade magazine on November 24th. It is now December 13th and they are still not here! I made several calls and sent emails to resolve this issue. I hope they get here soon. Never again Harry Barker and shame on you Parade Magazine for featuring this company! read more

Similar experience to other customers. Placed an order online and never received the order. I would have patience for this issue had it not been for the disappointing and unprofessional customer service representative who refused to help remedy the issue and told me to reach out to FedEx, would not escalate to a manager, and then HUNG UP ON ME after I asked her for her credentials. Customers or patrons should not be treated this way. This company is a great concept for animal lovers, but unfortunately, this is ruined by the negative, unprofessional, and inappropriate attitude of the staff. Makes shopping for your pet a disappointing and extremely unpleasant experience. read more

I bought a Classic Dog Food Storage from them and received it in the mail damaged. I have tried to call them and email them but no response. Now I have to see if my credit card can get my money back. read more

Amended review to a neutral rating because they reached out to try and correct the negative issue I experienced. Grateful that they seem to care about their customers. read more

I placed an order on April 26 as a gift for friends who just got their new puppy. I followed up on the order as I had not received any indication that it was sent. I spoke to someone after a couple days trying to get through and was advised, oh we were bought/merged and are moving or warehouse. Shipping will resume shortly.....I called again and was advised so sorry we will ship this out right away via FedEx and will not charge you for the shipping cost....nothing sent, no returned voicemails.... read more