Avoid this company! I set up a well inspection with them for a property I am purchasing and they did not show up to the appointment. The day of, I called several times to find out what was going on and never received a call back. I called them the next business day and was called a liar
I called to schedule the appointment over 10 days in advance and was told to call back 3 days before to confirm the appointment, so I did. When I called to confirm, the woman I spoke with admitted she couldn't find her notes from my first call and so we set up the appointment for Saturday again. (This should have been a warning sign). The next day (Thursday) I get a call from their inspector who is at the property on the wrong day. I inform him that the appointment was for Saturday and he tells me he will have the office call me if there's a problem with them coming back on Saturday (when the appointment actually was). I don't get a phone call and expect to see them Saturday since I've now spoken with them 3 times about the inspection being scheduled for Saturday.
Saturday arrives and I drive over an hour to the property expecting to meet their inspector there for an appointment that has been confirmed 3 times and they don't show up. I call their office and get no answer, call the inspector and get no answer. We wait for a little while and then finally drive an hour back after it becomes clear that they aren't going to show up.
When I finally get to talk to someone during business hours, I'm explicitly called a liar and told that I must have written the appointment day down wrong or something.
Extremely unprofessional, I can't stress enough how terrible they were to work with.
If you need well service with a company that shows up to their appointments this is not the company you need! read more