This hotel has some serious issues regarding the front end check in services. We received a pre…read morecheck in email the day before our reservation. We choose the 3 pm check in. We left Kelowna at 8 am , drove the Coquihalla, Connector in winter conditions. Then visited family in Langley and back to Harrison Hot Springs. Several hours of driving and we were tired and looking forward to relaxing in the hot pools. At 4:30 we arrived and were already an hour and a half past our 3 pm check in time. The check in person just flicked her wrist saying go for a walk or dinner and we'll message you when your room is ready. I explained that were had driven many hours and were tired. She said maybe she could find another room. Flicked her hand again saying go for a walk or dinner. It was pitch black outside . I said we would just wait. While we were waiting I though to check out the pool. Couldn't access the pool without a fob. Waited half an hour. Now 5 pm, 2 hours past our check in time. A lovely valet helped us bring our luggage up to the room. I heard noise coming from our room and therefore didn't opened the door so knocked on the door instead. Another family was in the room. We had been sent to a room that was already in use. Back down to the front desk with the check in people , now 2 of them claiming it wasn't their fault. We were offered a 15 percent discount. So almost two and a half hours after our check in time we finally had a room. Side note. We were cold with only an extremely thin comforter. Asked for a blanket the 2nd night and received an equally thin blanket. No cleaning service, no new towels or refill of the coffee pods. The pools themselves were nice. Be aware that you may receive poor check in service , run down hotel but pleasant outdoor heated mineral.

No robes, no keurig pods, no body wash in empty container, people waiting till 7pm for room to be…read moreready. I guess they are short staffed. Copper room food was good.

Outside of hotel belies the beautiful rooms within. Rooms and everything in them were tastefully…read moredone to the smallest detail of toiletries, deep tub, kitchen, gas fireplace & ease of streaming entertainment! Beds, including comforters, pillows, mattresses were of obvious high quality. Even the room temperature was perfect without us having to do a thing! Receptionist was friendly and professional & his tips for restaurants were spot on! Can't wait for our next visit!

I decided on this hotel after looking at the pictures on Yelp as well as on the website. The rooms…read morelooked updated and clean. I booked directly on the website and chose the Lakeview room. I loved the view from the bedroom. You could see the lake without walking out to the balcony. We decided to sleep without the curtains drawn so that we could enjoy the scenery. The air conditioning was also powerful which was so needed during the hot summer day. As it was covid-19 pandemic while we were there, safety protocols were in place. I appreciated the contactless check in and check out, plus hand sanitizer by the elevator on every floor. We had to bag our used towels and linens when checking out but it was understandable. The bathroom amenities were from OrganiQ which was my favorite brand. I loved the lemongrass scent of the body lotion. The bathroom was also clean, likewise for the rest of the room. Tea and coffee (Keurig) were provided though we did not touch it or any of the items. Covid-19, you know. The bed was soft, good if you prefer that. I had no issue with the noise and could sleep through the night. My friend was sensitive to noise and could hear everything -- doors opening and closing, people talking etc. I heard nothing though. So this could be something to consider if you are a light sleeper or hate sounds. The staff was excellent. We parked our car for $5 at the back parking lot, and the staff allowed us to leave the car there for a couple of hours after we checked out so that we could grab a quick bite and also shopped a bit. That was very flexible and kind of them. I will definitely stay here again. A+++++++

Staff is exceptional, rooms are clean and smell good! Location is everything! Would recommendread more

Daughter and I stopped at this newly renovated motel on a walk one morning during our recent…read moreHarrison stay. We were curious about the new restaurant 'Secret Garden' located there -- was it open, and if so, when, and what was served there. When we arrived at the motel, we were fortunate to find the owner tidying up outside, and he was most happy to see, and talk with us. The motel had quite recently undergone a complete renovation -- outside and inside -- and had been closed for a good while. We were impressed with what we could see from the outside. And upon telling him so, we were invited on a tour. We went into a large, ground floor, kitchenette room first, and next into the still-to-be-completed restaurant. The room was one he thought would/could be most suitable for us -- threesome, kitchenette, ground-level, parking immediately in front, etc. The restaurant is to be a breakfast & lunch cafe -- with a few tables, and high chairs alongside a window bar inside, and more high chairs alongside a bar outside -- each to enable catching some of the Harrison Lake views. Daughter and I were impressed with what we saw, and especially so appreciative of how cordially we were treated. And extend a big thanks, and hopeful wishes for a future encounter.

Absolutey the worst Hotel experience we've ever had! Rude front desk staff, our room reservations…read morenot acknowledged and when we finally were given a room, it was filthy and unmade. Got our money back and left. Stay Away!!!

The experience was absolutely terrible from start to finish…read more Our booking clearly listed air conditioning, a jacuzzi tub, and a lake view. What we got: No working A/C in 30+ degree weather (just a vent blowing warm air and a fireplace that made it worse) A broken jacuzzi tub (jets didn't work at all) A view of a roof and alley -- not the lake Dirty, uncomfortable furniture Poor communication from staff -- we had to repeatedly request a fan, which was never "left outside our door" as claimed No mention of parking during check-in, requiring an extra wait We asked to change rooms -- the new room was just as bad (if not worse), with no AC again, still no real view, and furniture that looked like it came from a garage sale.

This resort destroyed a public hot springs on public land/ water by filling it in with rocks and…read moredirt, then after being told they can't do that they then put a fence around it. It is unconscionable behaviour, they've broken multiple laws, taken away public space that wasn't theirs, all in the name of greater profit for themselves. I used to love going their every year for a weekend but I will be taking my money elsewhere. I won't do business with a corporation that destroys public spaces just to put more money in their pockets. I won't be coming back.

Look, there are lots of bad reviews here and I will just say it's more like a Motel than hotel. 2…read morestar. But at a motel you at least get to park near your room. No such luck here. And it's $25 dollars a day. But the real reason I'm leaving a review is the Lakeside Cafe. It sucks. Breakfast buffet for $33 dollars? Cold pancakes, eggs, rubber sausage and bacon and tasteless potatoes. This place is in a beautiful location but that's it.

This is a family run motel situated in front of the man-made lagoon in Harrison. You are right next…read moreto places like Red Fort Restaurant and Lakefront Cafe. This is not a bad location considering everything is walking distance. Moreover, we were able to find free parking easily (free after 7pm spots directly in front of motel). The cost totalled $522, two nights, for a two bedroom (four queen sized beds), full kitchen (stove, fridge, sink, with muffin tin and tiny baking sheet, frying pan), and two bathrooms. Moreover, they marketed that they charge an extra $65 approx for each additional person. $89(per night) x 2 nights = $178 $68 x 5 = $325 This concept of charging per additional person makes little sense, as they purposefully gave us four beds. It appears they charge per person, on top of the cost of the suite. I was also told that if the suite wasn't clean, they would charge us an additional $75 penalty. Now, this place is extremely dirty. Our bathroom sink was stained with rust, there was dirt all along the moulding of the suite. The sheets would make your skin itch. The suite smelled of mould, and would soon smell of sweat and feel muggy, as it gets very hot. A friend of mine walked into the sliding door (knee first) and instantly smashed the single pane window. My friend had to have 6 stitches on their forehead. When the paramedic arrived, he was baffled at how this had occurred as single pane windows are not regulation. I bet he is expecting to be coming back here in the near future for another poor guest that will need stitches. The Wife of the owner asked us to put up cardboard boxes for the remainder of our trip. Afterwards, she said that she under charged us at $432 and would need to charge us an additional $87. This is shady because it happened shortly after we broke the glass. We were never given garbage bags to clean our suite. We were not given toilet paper either. I understand that we are trying to save a dollar by going to this Motel, but basic living materials should not be some thing we have to ask for. The outlets were virtually none existent. There's a clock radio, lamp, fan and there are only two outlets that are inconveniently placed in the bedroom. We ended up desperately using these outlets to charge our phones. The Wifi also does not work in the bedrooms. My friends and I came here to swim in the lake and party in Harrison. A friend of mine fell in the bath tub (no shower mat) at 11pm and the Wife knocked on our door and asked what was going on. We told her our friend accidentally fell. The Wife then replied, "no noise after 11pm" -- on a Friday night? We weren't even playing music. Like I said earlier, this is family run, so there does come some shame as you're playing competitive beer pong at 9pm, and you know the Owner's children are sleeping downstairs. I don't think we will be returning to this motel, specifically, even though we had a wonderful time and created tons of fun memories. There are nicer places in Harrison, ones that would match the price you are paying; cleaner and would not have arbitrary charges on your bill. This is simply not the nicest motel. For that amount, you may be better off checking into a Hotel or head on camping to Sasquatch.

This motel is in a great location. Stores, restaurants and the hotsprings are within walking…read moredistance. The view of the mountains and Harrison Lake are breathtaking. As for the motel itself, it is very outdated, like its still in the late 70s or early 80s. Our room was clean but I found a towel hanging behind the bathroom door. I had a feeling it shouldn't have been there. Free wi-fi though not the greatest. Overall it was a decent stay here.

Beautiful view from the front of this hotel but what a forgotten 'dungeon' they put us in. So…read morehere's the thing at this hostel -esque hotel. The goods: cheap,$88, the views r spectacular,conveniently situated on a beautifully landscaped park/beach, within immediate walking distance to Harrison Hot Springs pool,restaurants, shops and outdoor activities.The only hotel staff I saw was the sweet cleaning lady who asked us if we needed help with anything, she did in fact, clean our room diligently and put the best possible spin on our old dank room. Toiletries were industry standard,budget and professionally maintained and presented. I appreciated her genuine concern and attempted repair of things beyond her control. The not so good: Some of the restaurants directly on Esplande r dicey at best and r $$$.The Hot Spring Villa Hotel restaurant was lack-lustre to say the least and not economical. As per their signage the hotel restaurant is/was 'Swiss inspired?' Swiss¿?! SWISS MISS maybe! U can clearly see my fish & chips were warmed up in a microwave or steamer causing the once crispy battered fish to become limp and soggy literally falling off the side of my sad plate.Security at Hot Springs Villa was more of a 'token' mock security system as we had to enter and exit our room from the sketchy dimly lit rear parking lot as there is no access to the hotel from the back dungeons in the rear. Peace of mind was not what this hotel was presenting with the abandoned rooms off the dimly illuminated parking lot,the ground level rooms with minimally secure single pane windows with a mere tab for security, a vulnerable room door with one working lock due to obvious damage from a previous forced entry.This does not instill comfort or peace of mind. Our room was in my opinion lazily neglected as evident from our pictures clearly showing the state of disrepair of our bathtub faucet and tub corrosion.We also noticed the sneaky cheap cover up of holes behind 2 paintings. Scary.Js.I truly felt safer in a hostel. No a fan,...at all. Not secure,sketchy and very low standards with no concern for the customers safety.

The restaurant serves decent food. I would say it's Costco equivalent. The best part is that it's…read moreon the strip and the prices are low compared to other restaurants. They host live performances which is pretty nice. If you're hungry and want to get down, then check it out. Keep your expectations low, then you'll have a blast.

Firstly, We'd like to suggest that the owners retire from the business of running a Motel & RV…read morepark. They have poor attitudes towards their guests needs. On checkin you are greeted firstly with a sign stating 'ABSOLUTELY NO REFUNDS'. Way to roll out the red carpet folks. That really set the tone of the trip. The chap behind the counter seemed confused at my attempts to announce my arrival and claim my reservation. After deciding he couldn't understand my accent he listed off all the reservations and I pointed out the one that was mine, which I'd already said clearly several times. Confusion continued where one of our reservations had been given away to someone else without our knowledge. This culminated in several exchanges with the surly lady in charge of reservations calling us names and refusing to take any action either for us or for the poor unsuspecting punters they'd double booked on one of our plots. By chance another plot was vacant, but what if it wasn't? We were all SOL apparently. Secondly, the Motel itself should be retired too - the amount of work to bring the rooms themselves up to the standard of the nightly asking price of $125+ would probably be best spent tearing the place down. The rooms are outdated and shabby. I think they call it 'rustic'. I like rustic and am happy to pay for rustic, but this is just cheap 70s decor seeking an update 40 years later. The mattress was hard and uncomfortable, the kitchen completely absent of utensils (you buy them in the office), the bathroom had a barely flushing toilet and a shower that switched between scalding and freezing every 10 seconds. Storage space is not really available in the bathroom and drawers in the bedroom are filled with additional bedding. The room does have A/C but this is loud and blows directly at your head in the bed, rather than circulating in the room. The location is pretty good. Nearby to all the local attractions and amenities. The main road it sits adjacent to is very loud however. TL;DR The motel staff are rude, and the prices too high to justify the basic standard of the room.

We stayed at this hotel on the 4th floor, 3 bed 2 bath hotel for a little get away this week for 2…read morenights. Overall the place was clean, hotel is updated and not as run down as some of the other hotels around Harrison. You have to keep in mind this is a very small town and if you wanted a full resort/hotel feel then your only option is Harrison Hot Springs resort down the end of the block. We chose this because it was more of a apartment feel with a full kitchen and living room so our family could hang out. Location is excellent, one block away from the beach. Apartment was spacious. There are things they could improve on though. There is only one staffing person in the office with limited authority. She was nice and friendly but she has no access to the electronic door locks so when we couldn't go into our room, she needed to message someone else and wait for them to reply to give us access for us to go into our room. They are also very frugal with amenities. We were only provided 1 face towel, 2 hand towel, and 2 bath towels for 6 guests. No daily top ups for shampoo or soap or any amenities so bring your own. If you plan to cook, bring your own cookware and stuff because there is only 2 bowls in the kitchen, limited cooking utensils and no plates. They do have a full stove, microwave, coffee maker, fridge and toaster. For the price that they charge per night, I just feel they could be less stingy. Pictures is also a little deceiving. This is a one level apartment and not two levels as shown on Airbnb sites. We ended up booking through booking.com because it's cheaper than Airbnb. Overall, it is a decent apartment and we would stay here again but next time, we will be prepared to bring our own cookware and toiletries.

Our family took Grandpa here for his birthday and we had a lovely visit. The staff upgraded us to…read morea bigger room without us even asking, and accommodated our early check in as well! There is a full kitchen which is perfect for travelling with little ones. It is nice to have a whole apartment to relax in and it really felt like home to us. I am sure that it is busier during the summer months, but it was quiet during our stay. We loved the location. A perfect winter get away!