We recently worked with Steve Carlson to secure homeowners insurance for our new build in Folsom…read moreRanch, and the experience was phenomenal. Steve's speed is truly remarkable...he turned around quotes and addressed our questions incredibly fast. What really stood out was his honesty and deep knowledge of the Folsom area. Unlike other 'embedded' builder agencies we spoke with, Steve felt like a genuine partner looking for the best ROI for our family rather than just trying to sell a policy. Highly recommend Steve and Carlson Agency.

MY experience over the years has been amazing and Pascal who helps us has been very responsive and…read moretakes care of any change or additional services we are looking for. Highly Recommend Pascal and team!

Liz was great. She was very thorough and knowledgeable…read more Really got to know my specific situation and needs. She came up with a really great long term strategy for me. Made me feel very reassured and confident. I would definitely recommend her.

Liz was very welcoming and made us feel at ease. Her knowledge has been very helpful for planning…read morefor our future.

Joe was great, knowledgable, helpful and quick to respond. I'd recommend you speak with Joe.read more

Joe Peterson was awesome. When I discovered my insurance…read morecompany of 20 years decided to increase my premiums by 6000$, He was able to calm me down and immediately help find a much better deal for all my insurance needs and will save me money in the end. He knows his stuff, the process was seamless and fast. I highly recommend his services! Thank you ! Teresa

Chris and his wonderful office manager Shannon do more than help me with my financials... They are…read morelike family... after an injury that resulted in a disability and I was unable to work for two years... they were so helpful and kind... I never wanted to draw from my retirement until needed... and I was beating myself up that I was so irresponsible... but they never made me feel bad... Quite the opposite... the cheerful cards that Shannon sent always came at just the right time when I needed a pick me up... We need more nice humans on this earth like Chris and Shannon. I'm so blessed to have them in my corner.

Chris is a great guy and an excellent financial advisor. He takes the time to understand how I like…read moreto manage my money, what my financial motivations are, and the needs of my family. I truly appreciate the unique way that he takes all of this information, adds in his expertise, and then helps me make informed decisions about my financial future that are beneficial AND make me feel comfortable. Chris has great customer service. He is easy to communicate with, I never feel rushed when talking to him, he always responds in a positive manner, and I feel like he completely focuses on the topic at hand. All of these factors make me comfortable working with Chris for the long term.

Spoke with Isabel over the phone and had several emails from her (and Hanna) where they were…read moreextremely responsive and helpful in getting us a quote for our lender. I didn't know insurance companies could work this fast! Really appreciate her level of friendliness, professionalism and absolutely great customer service. Would absolutely recommend this company to sign up for Farmers Insurance.

Unresponsive, rude and incompetent. There's a lot of decent brokers out there -go to one of them…read more Ms. Britton and her crew should be avoided at all costs.

I was finally able to get in touch with an actual live person at Gains ins. I was able to ask my…read morequestions and received courteous response although I could not get a new quote as I was told my renewal date was too far out for an accurate quote. I'm not giving a 4 or 5 stars yet since I will need to wait and see if they do reach out to me closer to my renewal date as they said they would. Haley was very nice and for this call, good customer service. The biggest problem at this business appears being able to get to talk to a live agent. I would hope this isn't also indicative of service in time of emergency. Keeping my fingers crossed.

Haley has changed my whole outlook on purchasing insurance! She is so professional, knowledgeable,…read morepersonable, and the list goes on. She is my go to girl for any questions regarding many different insurance issues. She always gets back to me promptly and seems happy to help every time I call. I HIGHLY recommend Gaines insurance agency. Thank you for all of your help Haley!

I can't believe how Laurie was SO generous with her time and knowledge. She really took the time…read moreto explain Medicare to me, really analyzed my situation (which is sort of complicated since I live outside of the U.S.) and offered me the best course of action. She REALLY cares about her clients and, for that I will be truly grateful. I would recommend her in a heartbeat!

Don't upset this lady, she will brush you off with no remorse. I missed our phone appointment due…read moreto illness and never got an email she said she sent. She could care less.

I just want to personally acknowledge Shannon Waltermire. I am insured by Mercury and it's a far…read moresuperior insurance carrier than all others- in my opinion. My family has been in commercial insurance forever. I was advised when I first became a licensed driver to start with Mercury and have never left! Shannon, immediately was professional, very quick to respond, totally on point just after I was side swiped- I was obviously upset about my new car being collided into- Shannon has been sympathetic but not missing a beat! Incredible with follow up, car repair right away. By day two, my car is in the shop and I'm in a very nice rental car. Shannon worked so quick on my behalf and Mercury never disappoints!

Oh no! What could improve? Is the question that pops up when start to leave a review…read more Well let's start off with how long it takes to file a claim and how quickly they are to tell you they will do the best possible job to make this as cheap as possible. Excuse me, my house is not cheap and it sure doesn't look like a cheap apartment. Our issues happened Super Bowl Sunday. A flood from our upstairs bathrooms. I contacted a mediation company and got someone here right away. Mediation company kept telling the insurance adjuster that they needed to tear out our floors to make sure that they could dry the subfloors. The insurance insisted on leaving blowers and dehumidifiers for three weeks, even though the mediation company kept on telling them that it was not going to work. Getting mercury to finally agree for the mediation company to do their job was a freaking nightmare. It is April 31 and we are still living in a freaking mess due to the insurance cutting a check with our mortgage company and then our mortgage company endorsing that check to get it back to our bank. Insurance is the biggest fraud their is, they are so quickly to take your money or cancel you if you happen to miss a payment but when it comes to them responding and taking care of a claim, that's when they look for 1001 reasons not to pay out.

Now located in San Jose, CA No longer has an office in Roseville... I was looking for a local…read moreagent, yelp needs to update their site...

Jaime Starks is really really nice person I have ever seen, she helped me with my car insurance,…read morethanks to her, I can save a lot of money! She is perfect!

Best insurance agent ever! Everyone in the office is great all the time & Mykell in claims was so…read morefriendly & knowledgeable! 100% recommend State Farm whether you have 1 car or a fleet!

Great service, thanks! Kyle and his team are tops. They…read morehandle my insurance and are always there to help with questions when I need them. Gold star goes to Christina! She is friendly, knowledgeable, an expert in follow-up and more importantly, follow-through. Thank you Christina!